AutoNation Acura Hunt Valley

Recently I worked with Dennis Kinsley in the used car sales dept. as well as Scott Gossman in the service department. Both were extremely helpful and I received the utmost level of customer service from sales dept. as well as Scott Gossman in the service department. Both were extremely helpful and I received the utmost level of customer service from everyone I came in contact with at Frankel Acura. It was evident that my satisfaction as a customer was very important to the employees of Frankel. Both Dennis and the service department recognized the importance of my time and made every effort to expedite the purchase of my car and the minor service it needed after the fact. I was in a loaner car within 5 minutes of checking my car in for service (to get a noise checked out- turned out something needed tightening) and they were most accommodating. I would recommend Frankel Acura for someone purchasing a new or used car due to the level of customer service I received from Dennis as well as the service department. More

Buying a car is an uncomfortable experience for most people. Frankel Accura made the purchase of my used Honda Pilot as smooth and easy as possible. From my first encounter with Jamey Hebb right up unti people. Frankel Accura made the purchase of my used Honda Pilot as smooth and easy as possible. From my first encounter with Jamey Hebb right up until I drove away in my new purchase, the folks I dealt with at Frankel could not have been more polite, friendly and courteous. I would highly recommend this dealership to anyone looking for a new or used vehicle. More

Fran was professional and listened to our needs and worked within our budget showing us both new and used vehicles. After a couple of test drive we found our car we both liked and could afford. We bou worked within our budget showing us both new and used vehicles. After a couple of test drive we found our car we both liked and could afford. We bought a 2013 ILX and love it. More

After shopping all over Harford County for an SUV, my search led to Frankel Acura. I was treated to a test drive of a pre-owned RDX by the salesman. Shortly after, while making my decision, I was contact search led to Frankel Acura. I was treated to a test drive of a pre-owned RDX by the salesman. Shortly after, while making my decision, I was contacted by Fran Myers as a courtesy follow-up to my original visit. I learned the first salesman had recently parted with Frankel. Fran & I discussed my needs and we subsesequently met and I test drove the 2014 RDX. I learned it was a vehicle that would fulfill my requirements and afford. From prior discussions with other customers, I knew Frankel Acura reputation as a quality dealership and I was NOT disappointed. Fran was very patient with my buying process and even assisted us with a pre-owned vehicle purchase for my son. He let us drive several cars and was very knowledgable about them. When I was ready to take delivery on my new car, I had no transportation to Frankel. Fran arranged to pick me up at my home and bring me to Frankel and took lots of time explaining the nuances of the new car. He also reassured me I could contact him or anyone at Frankel with any questions or concerns. I'm hoping for many safe, happy driving miles in my new vehicle (I don't make these types of purchases often) AND with Frankel Acura behind me, I feel confident that it will be a positive experience. More

I just had my two cars serviced there and wasn't happy. I emailed my complain to their service manager and he didn't even reply. happy. I emailed my complain to their service manager and he didn't even reply. More

From the moment I contacted Frankel Acura via email, Paul Nicholson was attentive and courteous. Upon making my appointment in the days following with my mom, Paul greeted us with a friendly smile. He gave u Nicholson was attentive and courteous. Upon making my appointment in the days following with my mom, Paul greeted us with a friendly smile. He gave us the history of the particular vehicle of my interest and he gave us print out info about the car - . Then we took the 2012 Acura ZDX out for a test drive. In all my eagerness, I began quoting everything I knew about the car. Paul straight up acknowledged that I probably knew more about the car than he. He told us that he was direct and honest. And that was just the service that I received which played a major role in me deciding to purchase a car that I had no intentions on purchasing that particular day. Paul was straight forward, patient, attentive, and helpful by providing online research to answer my outstanding questions. Other workers at Frankel Acura that we had interactions were gracious and kind. Alex who put my new tags on the car assured me that I was purchasing the best car on the lot hands-down. Another gentleman (sorry I cannot remember his name) helped me to set up my Bluetooth and he went over some the basic features. The general manager offered me and my mom drinks as did Paul when we first got to the dealership. My entire experience was pleasurable from beginning to end. And I am most happy with my purchase! More

Rob Davey and his sales manager gave me a new car to test when I was in desperate need of a loaner at 7:00 in the evening and service didn't have any loaners. They allowed me to keep the car over the weeken when I was in desperate need of a loaner at 7:00 in the evening and service didn't have any loaners. They allowed me to keep the car over the weekend when my car needed parts the next day. They really went above and beyond to help me out when I was in a jam and I can't express how much I appreciated that. I liked the test car so much that I decided to buy it and they gave me a very fair price and made the whole experience as convenient as possible. This is the second Acura I've bought from Rob and I would recommend him and Frankel Acura to anyone who wants a great car and a great buying experience. More

I found the Acura TL pre-owned car I was interested in on the web site. Paul greeted me on the parking lot and found the car for me. I took a test drive and was sold immediately. I worked with Paul on the the web site. Paul greeted me on the parking lot and found the car for me. I took a test drive and was sold immediately. I worked with Paul on the price and was able to get a deal that was acceptable to me. Paul explained all of the features on the car and arranged for the car to be detailed and picked up the next day. Paul was a pleasure to deal with throughout the car buying experience. He contacted the insurance company to add my new car, had the gas tank filled, and ordered new manuals for me. He also arranged for another sales associate to set up my blue tooth. I would recommend Paul to anyone who is looking to buy an Acura. The car buying experience at Frankel is first rate. More

Thank you, Ralph You have a wonderful group of people at Thank you, Ralph You have a wonderful group of people at Frankel. I love my new RLX – and my real estate clients will enjoy our site tours in greate Thank you, Ralph You have a wonderful group of people at Frankel. I love my new RLX – and my real estate clients will enjoy our site tours in greater comfort! Sincerely, Trish More

You guys always get an A+ in my estimation. Frank Wilfong is a true professional, and I like him very much, that's why I visit with him periodically, and bought my second TL from him. I also think that you a is a true professional, and I like him very much, that's why I visit with him periodically, and bought my second TL from him. I also think that you are A-OK. My experience with Doug Carroll in the body shop has been great, and Scott Donaldson and crew have always taken care of me and my Acura, and done it with style and professionalism. More