AutoNation Acura Hunt Valley

Used Car purchase I bought a used 2007 Lexus ES 350 from them. The car was in mint condition. The previous owners pampered the car, but the dealership went the extra I bought a used 2007 Lexus ES 350 from them. The car was in mint condition. The previous owners pampered the car, but the dealership went the extra mile to put new car mats and detailed the car to look brand new. I was very impressed. I would cefinitely recommend the dealership to friends. More

Used Car Purchase Experience Recently, my wife and I visited Frankel, and as a result of that visit, we purchased a 2012 Acura TL. Dennis Kinsey, our sales representative, could Recently, my wife and I visited Frankel, and as a result of that visit, we purchased a 2012 Acura TL. Dennis Kinsey, our sales representative, could not have been more courteous and cooperative in answering our questions. Being seniors, we had a lot of concern about the new technology, but Dennis was able to answer our questions. As a matter of fact, he said to call him or stop by the dealership at any time we had a concern or just to say hi. We would come back to Dennis in the future should the need arise. We were very pleased with our experience. BGP & MDP More

Frankel Acura had the car I wanted at the price I was willing to pay. Sales Associate (Dennis Kinsey) was knowledgeable about the vehicle, responsive to my numerous questions, low key, low pressure and willing to pay. Sales Associate (Dennis Kinsey) was knowledgeable about the vehicle, responsive to my numerous questions, low key, low pressure and did everything he could to make the buying experience warm, friendly and most of all -easy. More

One of the easiest purchases ever! I went to 3 different places which weren't attentive to my seriousness of purchasing a car. Dennis took me serious and him and, Sales Manager Guy went above and beyond to places which weren't attentive to my seriousness of purchasing a car. Dennis took me serious and him and, Sales Manager Guy went above and beyond to meet my needs. I'm forever grateful I came to Frankel! Enjoying my used but new looking TL. More

When I walked into Frankel Acura I was immediately greeted by Fran Meyers. I felt a little intimidated at first just being in the dealership but Mr. Meyers was very welcoming and shook my hand. I had greeted by Fran Meyers. I felt a little intimidated at first just being in the dealership but Mr. Meyers was very welcoming and shook my hand. I had seen a used 2009 MDX on their website and Fran took me out to the lot to show it to me. The minute I opened the door I fell in love with the vehicle. The interior was cleaner than any used car I had ever seen. I told Fran that I was looking to upgrade to something bigger since my wife and I had just had our first child. He suggested that we visit my wife with the car since she was unable to come to the dealership. The MDX drove like a dream and my wife was equally impressed. Mr. Meyers went through all the features of the SUV from the comfort of my own driveway. When we returned to the dealership he asked me what I thought but in no way tried to push me into purchasing the vehicle. When I told Fran what my financial requirements were, he worked with me and was able to meet me at a level I was comfortable with. The whole buying process took about 2 hours. The next day when I was ready to pick the MDX up Fran actually picked me up at the dealership I had sold my previous car to. Later my wife and I stopped by the dealership and he showed us how to setup the bluetooth in the car. We are very happy with our purchase. - Matt G. More

Very positive overall experience with this dealership and specific salesman...took time on test drive, knowledgeable about the vehicle, easy to negotiate with, gave excellent price, good attention to detail specific salesman...took time on test drive, knowledgeable about the vehicle, easy to negotiate with, gave excellent price, good attention to detail and organized, excellent follow-up... More

My sales consultant was very friendly and professional.I pulled on his lot in a 2002 Dodge Neon and drove away in a 2008 c-class Benz. pulled on his lot in a 2002 Dodge Neon and drove away in a 2008 c-class Benz. More

I was dreading buying a new car because of the anticipated high pressure from the car sales person. I had decided on an Acura RDX as a possible vehicle. While looking online at the Frankel websi anticipated high pressure from the car sales person. I had decided on an Acura RDX as a possible vehicle. While looking online at the Frankel website Dennis Kinsey came on the site. I "spoke" to him online and felt he might be a good person to deal with - and I was right. Dennis was very knowledgeable and there was no pressure to buy. I felt very comfortable with Dennis. He took a lot of time with my wife and me ( we did two test drives ). We never felt rushed or pressured by anyone at the dealership. All in all , for buying a car, it was a very good experience and I would highly recommend the dealership and Dennis. Erich More

My experience with Fankel Acura was fantastic. The staff was freindy and they efficiency organization was far superior of the past dealings with car dealerships. Paul and Jamey were great. I would most defi was freindy and they efficiency organization was far superior of the past dealings with car dealerships. Paul and Jamey were great. I would most definitely reccomend this dealer to my freinds and family. Thank you! More

Recently I worked with Dennis Kinsley in the used car sales dept. as well as Scott Gossman in the service department. Both were extremely helpful and I received the utmost level of customer service from sales dept. as well as Scott Gossman in the service department. Both were extremely helpful and I received the utmost level of customer service from everyone I came in contact with at Frankel Acura. It was evident that my satisfaction as a customer was very important to the employees of Frankel. Both Dennis and the service department recognized the importance of my time and made every effort to expedite the purchase of my car and the minor service it needed after the fact. I was in a loaner car within 5 minutes of checking my car in for service (to get a noise checked out- turned out something needed tightening) and they were most accommodating. I would recommend Frankel Acura for someone purchasing a new or used car due to the level of customer service I received from Dennis as well as the service department. More