AutoNation Acura Hunt Valley

Recent 9/10-9/11/19 experience st Hunt Valley Acura Jonathan M provided outstanding service every step of the way. Acura, in assigning s technical expert to each customer makes the customer feel that th Jonathan M provided outstanding service every step of the way. Acura, in assigning s technical expert to each customer makes the customer feel that this person is looking out for you and provides updates and information. The waiting area is very comfortable and do it is not at all a hardship waiting for the car to be serviced. What I particularly believe is unique: Jonathan was aware that my air bags needed to be fixed as per some Acura communication. I was not aware of it, however he was and this type of attention to detail is rare. He arranged for s loaner car and when I called the next morning to let him know that my 15 year old cherished cat was having s pst surgical emergency, he arranged to have my car ready at 11am instead of between 3 and 5pm. And my car had been impeccably washed and cleaned. The extent of the services that Jonathan provided were beyond any expectation that I had. A stellar employee whom Acura needs to recognize and acknowledge. Nancy Robinson 9/12/19 More

Thanks for other helpful advisors Service Advisor needs to obtain better communication skills in order to efficiently communicate with the service technicians. Thanks to the other advi Service Advisor needs to obtain better communication skills in order to efficiently communicate with the service technicians. Thanks to the other advisor for his help More

2015 RDX Lauren Botti Outstanding Service! John was great. Billing desk great. Received a loaner car- great. George is great to work with too. He was on vacation. Always a Outstanding Service! John was great. Billing desk great. Received a loaner car- great. George is great to work with too. He was on vacation. Always a pleasure with the process. More

Oil change and tire rotation Service was done in over an hour of my appointment time. Also, the car was washed. Only thing I had a issue with was the tech did not reset the oil in Service was done in over an hour of my appointment time. Also, the car was washed. Only thing I had a issue with was the tech did not reset the oil indicator minder. More

New car purchase/ looking at a car/ Dean Barber is outstanding.... perfect associate to work with. Plus, the Hunt Valley Acura Team is very professional, you are treated like you are mak Dean Barber is outstanding.... perfect associate to work with. Plus, the Hunt Valley Acura Team is very professional, you are treated like you are making a major purchase and decision. additionally, what was really appreciated, my wife and I brought my 89 year old mother in law with us( we wanted to get dinner afterwards) and the staff made her feel very welcome. I will be recommending you to my friends- especially my Army buddies- thank you so much for your military support. More

Service Review Dropped off my SUV for a scheduled oil change and break check. The loaner process was extremely slow, it took me approximately 45 minutes after my 7: Dropped off my SUV for a scheduled oil change and break check. The loaner process was extremely slow, it took me approximately 45 minutes after my 7:30 appointment to secure my loaner car and leave the dealership. Additionally, the loaner car (suv) was dirty inside and out when given to me. The actual service itself was fine and the pickup of my car took maybe 5 minutes. But the drop off process was very poor and needs to be faster. More

Timely,efficient, and courteous They took me right away as scheduled, arranged the loaner vehicle, and called to discuss the findings of the B1 inspection. When i arrived to pick up They took me right away as scheduled, arranged the loaner vehicle, and called to discuss the findings of the B1 inspection. When i arrived to pick up my rdx, signed the receipt and they got the car for me. Pretty much like clockwork. Jonathan Frank was my service tech and was excellent to deal with as was George who did all the intake. More

Excellent service! Another service provider couldn’t figure out what was wrong despite claiming to know what to do and Hunt Valley Acura figured it out and fixed the pro Another service provider couldn’t figure out what was wrong despite claiming to know what to do and Hunt Valley Acura figured it out and fixed the problem in an hour! More

Lengthy Wait Time Was told it would take 1.5 hr. It exceeded. I had to ask for an update, they told me all was set they were just waiting for my keys to be brought up. Was told it would take 1.5 hr. It exceeded. I had to ask for an update, they told me all was set they were just waiting for my keys to be brought up. Only because I asked, did the rep page the cleaning crew to bring them up. It took 40 mins from time I was told it was almost done cleaning, until I got my car back. More

Good service but found grease on interior. Prompt service and the waiting area was comfortable. Only issue was finding grease on driver’s seat, steering wheel and door panel. Fortunately I saw Prompt service and the waiting area was comfortable. Only issue was finding grease on driver’s seat, steering wheel and door panel. Fortunately I saw this and was able to avoid getting it on my clothes. More