AutoNation Acura Hunt Valley

New car purchase/ looking at a car/ Dean Barber is outstanding.... perfect associate to work with. Plus, the Hunt Valley Acura Team is very professional, you are treated like you are mak Dean Barber is outstanding.... perfect associate to work with. Plus, the Hunt Valley Acura Team is very professional, you are treated like you are making a major purchase and decision. additionally, what was really appreciated, my wife and I brought my 89 year old mother in law with us( we wanted to get dinner afterwards) and the staff made her feel very welcome. I will be recommending you to my friends- especially my Army buddies- thank you so much for your military support. More

Service Review Dropped off my SUV for a scheduled oil change and break check. The loaner process was extremely slow, it took me approximately 45 minutes after my 7: Dropped off my SUV for a scheduled oil change and break check. The loaner process was extremely slow, it took me approximately 45 minutes after my 7:30 appointment to secure my loaner car and leave the dealership. Additionally, the loaner car (suv) was dirty inside and out when given to me. The actual service itself was fine and the pickup of my car took maybe 5 minutes. But the drop off process was very poor and needs to be faster. More

Timely,efficient, and courteous They took me right away as scheduled, arranged the loaner vehicle, and called to discuss the findings of the B1 inspection. When i arrived to pick up They took me right away as scheduled, arranged the loaner vehicle, and called to discuss the findings of the B1 inspection. When i arrived to pick up my rdx, signed the receipt and they got the car for me. Pretty much like clockwork. Jonathan Frank was my service tech and was excellent to deal with as was George who did all the intake. More

Excellent service! Another service provider couldn’t figure out what was wrong despite claiming to know what to do and Hunt Valley Acura figured it out and fixed the pro Another service provider couldn’t figure out what was wrong despite claiming to know what to do and Hunt Valley Acura figured it out and fixed the problem in an hour! More

Lengthy Wait Time Was told it would take 1.5 hr. It exceeded. I had to ask for an update, they told me all was set they were just waiting for my keys to be brought up. Was told it would take 1.5 hr. It exceeded. I had to ask for an update, they told me all was set they were just waiting for my keys to be brought up. Only because I asked, did the rep page the cleaning crew to bring them up. It took 40 mins from time I was told it was almost done cleaning, until I got my car back. More

Good service but found grease on interior. Prompt service and the waiting area was comfortable. Only issue was finding grease on driver’s seat, steering wheel and door panel. Fortunately I saw Prompt service and the waiting area was comfortable. Only issue was finding grease on driver’s seat, steering wheel and door panel. Fortunately I saw this and was able to avoid getting it on my clothes. More

Oil consumption test After multiple attempts to document the oil usage of my 2014 mdx we finally were able to prove that it was burning over a quart in 1000 miles. Hopef After multiple attempts to document the oil usage of my 2014 mdx we finally were able to prove that it was burning over a quart in 1000 miles. Hopefully George the service manager can convince Acura to do the right thing and fix the problem under the recall they sent out. Defective oil rings. My last mdx was great. This one has been a disappointment. More

Service work They get you in and out in less than 10 minutes, that includes putting you in a brand new Acura loaner car. No other dealership has service like that. They get you in and out in less than 10 minutes, that includes putting you in a brand new Acura loaner car. No other dealership has service like that. A++ for sure I’ve been going to this dealership since 2004 bought 2 Acura’s from there and the Service has been Awesome ever since. Thanks Tim Connelly. More

Unscheduled Walk In Oil Change Prompt, courteous and excellent service. Also provided a free vacuum and wash. Very pleased with the service. I felt like my car was in good hands. Prompt, courteous and excellent service. Also provided a free vacuum and wash. Very pleased with the service. I felt like my car was in good hands. More

Quick service delivered on time Good service but- I neglected to apply an e-mail generated coupon for 15% off service and the dealership charged me full price. Previous service repre Good service but- I neglected to apply an e-mail generated coupon for 15% off service and the dealership charged me full price. Previous service representative automatically applied the discount. When I called back to see if the 15% could be applied to my credit card I was told the transaction was closed and nothing more could be done and I could use it next time. More