AutoNation Acura Hunt Valley

They Always Make You Feel Welcome and Important! I got my first MDX in 2010 and every experience with the dealership since then has been a positive one. The service folks take the time to explain ev I got my first MDX in 2010 and every experience with the dealership since then has been a positive one. The service folks take the time to explain everything and have actually recommended NOT doing some things that weren't really necessary based the cost involved. I'll be back when it's time for a new one! More

Disrespectful While ago I wanted to get my new car as I loved the TLX I contacted the dealership and they asked me some questions which about the test drive and mon While ago I wanted to get my new car as I loved the TLX I contacted the dealership and they asked me some questions which about the test drive and monthly payment. Since they found I can just pay $350 per months, they completely ignored me and did not even ask about my down payment which could cover the whole story. Long story short, I had to go to Baltimore city area to shop which is far a way. They discriminated me. I am so disappointed. They have the worst car sales team and so disrespectful. Drive far and get your car with better care. More

From the first time we walked into the showroom until the day we drove our new 2020 MDX out of the dealership drive, we received superb service! The staff members were courteous and professional. Steve Kleem day we drove our new 2020 MDX out of the dealership drive, we received superb service! The staff members were courteous and professional. Steve Kleeman, our Client Advisor, reviewed all the vehicle options and went above and beyond to deliver our vehicle a day earlier with all of the accessories we ordered at the last minute! We would like to acknowledge Jared Weisfeld, our Finance MGR., for his outstanding expertise and advice! Both these gentlemen were a pleasure to work with. The technician, who delivered our car, provided all the important instructions For operation. He was very thorough and patient and answered all of our repeated questions. He was very knowledgeable about all the new technology in the car and we appreciated all his assistance. We regret not being able to acknowledge him by name at this moment, it was a rather stimulating experience, however, an excellent one we will pass along to everyone! Thank you Frankel/Hunt Valley Acura! More

Purchase of Acura MDX My husband and I had a wonderful time purchasing my new Acura MDX at Frankel Acura at Hunt Valley. Dean B is a true professional. My husband and I had a wonderful time purchasing my new Acura MDX at Frankel Acura at Hunt Valley. Dean B is a true professional. More

Courteous,on time, at the price quoted The folks at the dealership greeted me immediately, discussed my service, gave a price, got alone vehicle and was on my way. When they called back th The folks at the dealership greeted me immediately, discussed my service, gave a price, got alone vehicle and was on my way. When they called back the price was exactly what they quoted and they treat you like they really appreciate your business. More

Great service writer Jonathan Service writer was friendly and most efficient.Kept in the loop with my repair ..Gave me an estimate of time and he was right on target. Service writer was friendly and most efficient.Kept in the loop with my repair ..Gave me an estimate of time and he was right on target. More

Excellent I have been a client of Acura’s since 2002 and they’ve been consistently excellent, attentive, thorough, fair and pleasant. The best! Highly recommend I have been a client of Acura’s since 2002 and they’ve been consistently excellent, attentive, thorough, fair and pleasant. The best! Highly recommend. More

Great service. Very easy to make appointment onshort notice. Excellent service and easy to make appt in short notice . Very friendly staff and very knowledgeable. Go out of way to accommodate your needs. Great r Excellent service and easy to make appt in short notice . Very friendly staff and very knowledgeable. Go out of way to accommodate your needs. Great results.. More

Recent 9/10-9/11/19 experience st Hunt Valley Acura Jonathan M provided outstanding service every step of the way. Acura, in assigning s technical expert to each customer makes the customer feel that th Jonathan M provided outstanding service every step of the way. Acura, in assigning s technical expert to each customer makes the customer feel that this person is looking out for you and provides updates and information. The waiting area is very comfortable and do it is not at all a hardship waiting for the car to be serviced. What I particularly believe is unique: Jonathan was aware that my air bags needed to be fixed as per some Acura communication. I was not aware of it, however he was and this type of attention to detail is rare. He arranged for s loaner car and when I called the next morning to let him know that my 15 year old cherished cat was having s pst surgical emergency, he arranged to have my car ready at 11am instead of between 3 and 5pm. And my car had been impeccably washed and cleaned. The extent of the services that Jonathan provided were beyond any expectation that I had. A stellar employee whom Acura needs to recognize and acknowledge. Nancy Robinson 9/12/19 More

Thanks for other helpful advisors Service Advisor needs to obtain better communication skills in order to efficiently communicate with the service technicians. Thanks to the other advi Service Advisor needs to obtain better communication skills in order to efficiently communicate with the service technicians. Thanks to the other advisor for his help More