AutoNation Acura Hunt Valley

Have had so many bad experiences here. I attempt to get them addressed by Mike the service manager but he doesn’t reply to emails in a timely manner and doesn’t have time for a 5 minute ph I attempt to get them addressed by Mike the service manager but he doesn’t reply to emails in a timely manner and doesn’t have time for a 5 minute phone call with me. I’ve been trying to get a hold of him for around 2 weeks now. More

Purchased a new 2024 MDX 12/2024 from Hunt Valley Acura. Never received tags or any other paperwork. After 2 weeks & on my 8th call (I left 7 messages with no call back) I finally got to talk with a manag Never received tags or any other paperwork. After 2 weeks & on my 8th call (I left 7 messages with no call back) I finally got to talk with a manager. We had to park the MDX because the temp tags had expired and the dealership forgot to process our paperwork. The paperwork that they charge $800 to do. I could have done it in 15 min @ DMV, but they wont allow that. We were also promised an owners manual as it had been removed from the glove box. I have given up on that & will end up paying $100 for one off of Ebay. Very disappointed that such simple tasks turned out to be an issue for this dealership.. There are Acura dealers everywhere, go elsewhere. More

I had a great experience at Acura Hunt Valley. Naz Blount and team were very easy to work with, they were very informative and helpful without pressure tactics. I ultimately bought a car and am Naz Blount and team were very easy to work with, they were very informative and helpful without pressure tactics. I ultimately bought a car and am very pleased with my experience. This is the second car I purchased from this dealership (prev. Frankel); everyone from sales to parts to service are very friendly and professional. I highly recommend this dealership. More

Naz Blount was super easy to work with. Very professional and no games. We highly recommend him as your salesperson. Very professional and no games. We highly recommend him as your salesperson. More

If it were possible to put negative stars I would. I purchased my vehicle there on 1 November 2024. Upon purchasing my car, it had almost a quart excess of oil in the car. Who sells a new vehicle over I purchased my vehicle there on 1 November 2024. Upon purchasing my car, it had almost a quart excess of oil in the car. Who sells a new vehicle overfilled with oil? That could cause a catastrophic failure. That alone is gross incompetence if not willful negligence. I still haven't gotten my vehicle registered in my state of residence nor has anyone answered any questions concerning sending new temporary tags. My temporary tags expired on 31 December 2024. I would never purchase, service or have anything done with such an unprofessional business. This place is a nightmare, and they should be ashamed and criminally investigated. More

Great experience at Hunt Valley Acura Charles my sales consultant was knowledgeable and helpful with the process. Huntvalley Acura was worth the 2 hour ride. Don’t think twice about making the d sales consultant was knowledgeable and helpful with the process. Huntvalley Acura was worth the 2 hour ride. Don’t think twice about making the drive. It is my 11th Acura and my first with Charles and Hunt Valley but I know I will be buying my 12th Acura from them in the coming months More

Made an appt for A13 service a month in advance, told them we would need a loaner and were assured that request would be granted. The appt was on Nov. 21st at 9:30 am. That morning we prepared to take them we would need a loaner and were assured that request would be granted. The appt was on Nov. 21st at 9:30 am. That morning we prepared to take the car over to AutoNation Acura, about 10 minutes before leaving my home we received a call that no loaner would be available. They told us that they would call when a loaner was returned and we could bring the car over for service. Are day was put on hold waiting for this call, call received about 100 pm and we headed to the dealership. when i arrived they tried to convince me to just hang around for an 1 1/2 hours for them to complete service. This would of put me right in the heart of rush hour traffic and I demanded the loaner as originally requested. So, we proceeded back to the dealership to pick up car at 700 pm to avoid traffic. The paperwork was available in the Sales department as the service folks had already departed for the day. When I got back home noticed the usual documents were not attached, specifically the Acura multipoint vehicle inspection checklist. I responded back to Sean, as he sent me the invoice that could be paid prior to arriving, after (7) requests via texts for this document, I still have not received it as of today Nov. 29th. I was provided many excuses, but this is Totally unacceptable!! I have been a customer of this facility for over 20 years, I just don't understand why they would go so far out of their way to aggravate a long term customer?? More

I’m a long-time Acura driver. After I moved to Baltimore from DC/Montgomery County and needed a nearby Acura dealer to lease and service a new RDX, I came to AutoNation Hunt Valle After I moved to Baltimore from DC/Montgomery County and needed a nearby Acura dealer to lease and service a new RDX, I came to AutoNation Hunt Valley Acura. Will Gaines, my sales associate, and the entire staff were very professional and helpful. More

This dealership was upfront and honest. There was no xx and no surprises. My salesperson Will was knowledgeable and helpful. There was no xx and no surprises. My salesperson Will was knowledgeable and helpful. More

Charles was very helpful and respectful throughout my experience of looking for a new vehicle and managed to get me a better deal on a newer vehicle than the one I originally came in to look at, will def experience of looking for a new vehicle and managed to get me a better deal on a newer vehicle than the one I originally came in to look at, will definitely make sure to come back and see Charles for any future vehicles that I look to purchase. More