AutoNation Acura Gulf Freeway - Service Center

Poor Customer Service. An excuse for everything. Purchased an Acura TL with extended warranty a few years ago. Everytime to go back with a problem, they argue that it is not covered. Then they try to Purchased an Acura TL with extended warranty a few years ago. Everytime to go back with a problem, they argue that it is not covered. Then they try to upsell me to buy a new car. They are not interested in solving customer problems; it all about them making more money off your back. Bud Peung was service writer and when I complained about the blue tooth covered under warranty, he just made excuses and said his car was loud also. It wasn't loud with background noise when I bought ir!!! and they won't fix it!!!! Went to the Manager, Traci Hendsricks who talked about how good their warranty was.. but didn't care about my problems and even try to come up with a amicable solution. Complete waste of my time. More

Assisted with clogged MAF I really appreciate the great customer service my husband was given when he was in AutoNation Acura due to our 2014 Acura TL breaking down due to a cl I really appreciate the great customer service my husband was given when he was in AutoNation Acura due to our 2014 Acura TL breaking down due to a clogged MAF. The clogged MAF was due to Sterling Acura of Austin not putting my air filter back in my vehicle after a routine oil change. They were understanding and attentive. We were on vacation when this occurred. Thank you for assisting for an error made by another Acura dealerships service department. More

My visit to Service Department of Champion Acura League City was wonderful. I have had my cars serviced here all the time and every time the service was great and wonderful. They have website that you can City was wonderful. I have had my cars serviced here all the time and every time the service was great and wonderful. They have website that you can order service in advance and set appointment time to fit your schedule. You never have to wait here. The place is clean, top-notch dealership with professional people. I bought 2 cars here (a 2010 MDX and a 2010 TSX). My preferred service advisor is Ms. Linh Ngo. She knows her cars and took really good care of her customers. I did not have to explain my problems with the cars. She knows what was going on. On several occasions I got brand-new 2013 loaner car to drive while waiting for my car to be serviced. Even though I work in Galleria area (45 minutes away) I've always tried to take my car here for service. The service really worths the long drive. Ask for Ms. Linh Ngo. She will take care of you and make you feel proud as an Acura owner. JC More