AutoNation Acura Gulf Freeway

I visited the dealership on April 8th to purchase an Acura RDX. I'm sad to say it has not been a very good buying experience. The lack of integrity is dishearten to say the least. When I left the dea Acura RDX. I'm sad to say it has not been a very good buying experience. The lack of integrity is dishearten to say the least. When I left the dealership on April 10th and got the new car home, my husband to discover damage on the passenger side of the vehicle, which is something I believe the salesman should have seen since he got in on the passenger side of the car. I brought the vehicle back and discussed with Ryan Bernard, the Business Manager. He stated he would have the car fixed on a rush basis. Please note, I had to follow up with the salesman since he did not call to share the status of the car. I went to pick up the car a second time and the damage was still apparent even though the salesman said he didn't see it. So, he called the Body shop manager and her response was that was the best she could do in two days. Sorry that is not acceptable with the purchase of a new vehicle. If it was going to take longer to fix the car correctly, someone should have called to discuss. So Roger Rodems got involved. I asked him if this was his car, what would he do. He stated that he would offer a second chance to get it right. My response was I'm giving a third chance of integrity. Roger, called and stated the car would be ready on Wednesday of this week. Please note I specifically stated it the car was not fixed, for them not to sell my Lexus and I would be back to pick it up along with a check, I did not finance this car. So seven (7) days after giving my car and $30K I have still yet to have possession of the car I purchased. So the question is would I do business again with AutoNation Acura Gulf Freeway, I'm not sure. It will depend on if they are able to correct the damage to the car I purchased. Also, I was assured by Ryan, that some of compensation would be provided for the first time I brought the car back, discussed with the salesman and he had no knowledge. When someone purchases a vehicle, they desire to be dealt with in a fair manner and integrity. This experience has kept the reputation of buying a car the same, an experience people do not like. Everyone states "they hate to buy a car". That statement stands with me. Somehow the reputation needs to be changed. Sincerely, Betty Gallardo More

Quick and fast service. I was in and out in 2 hours with a car. Great job by the sales and finance teams!! I was in and out in 2 hours with a car. Great job by the sales and finance teams!! More

Mario was great! Answered all my question and they serviced my car in a timely manner! Thanks for the great customer service! Answered all my question and they serviced my car in a timely manner! Thanks for the great customer service! More

Fredrick Brown was great to work with. He was very knowledgeable and responded very timely. He was very knowledgeable and responded very timely. More

Always on time and prepared for my visit. They explain costs up front and go over all work on the vehicle, so there are no surprises at checkout. Maybe a little pricier than an independent me They explain costs up front and go over all work on the vehicle, so there are no surprises at checkout. Maybe a little pricier than an independent mechanic but worth it! More

The salesman, Tripp, and the business manager, Ryan, did a great job. They were both very helpful and trustworthy. Tripp worked really hard to make sure the car we bought was exactly right and Ryan reviewed a great job. They were both very helpful and trustworthy. Tripp worked really hard to make sure the car we bought was exactly right and Ryan reviewed all the options but never made us feel pressured. More

Professional service. Always keeps the customer informed of current status and unforseen problems that might require maintenance. Always keeps the customer informed of current status and unforseen problems that might require maintenance. More

Sales staff was very helpful when looking at vehicles and did what they could to help us stay within our price range. did what they could to help us stay within our price range. More

Very responsive on service and maintenance needs. Highly motivated service managers and staff. Clean place to wait with gourmet coffee and snacks available. Highly motivated service managers and staff. Clean place to wait with gourmet coffee and snacks available. More

Your dealership appears to me to be efficient and fast. I especially appreciate your service department. I especially appreciate your service department. More