AutoNation Acura Colorado Springs - Service Center

Waited 1.5 hours for a wheel alignment, the service advisor Clayton said something was wrong with the alignment printer so we didn't have before and after calibrations. MDX pulled to the left and I ca advisor Clayton said something was wrong with the alignment printer so we didn't have before and after calibrations. MDX pulled to the left and I called back to complain and they said that the service manager Graig was gone and he couldn't call me back until Monday (as it was Friday at 5:45 PM); fifteen minutes later Graig the Service Manger called me back and said he was looking at my account! Graig wanted me to bring in the car again after the service advisor told me he wasn't sure if the alignment rack was wrong or whether the technician was wrong. I asked for my money to be returned as I didn't want to waste my time. Graig the Service Manager stated it wasn't their policy to return money back to the customer! He stated that he wanted to try to fix the vehicle again, this is not the first time I've had to bring my vehicle back a second time for the same repair! After not backing down he finally agreed to return my money then stated have a good day to which he rudely and abruptly hung up on me. Brand new 2011 $43,000 MDX been recalled two times, engine pings, both side view mirrors repaired, window motor replaced, rear cup holder replaced two times, window rattles....Would NEVER EVER buy Acura again would not recommend Pikes Peak Acura! More

Called the service department to get recall work done on my MDX. After 10 minutes, I finally told the gentleman (wish I remembered his name) that I could not handle his rudeness anymore and hung up. This g my MDX. After 10 minutes, I finally told the gentleman (wish I remembered his name) that I could not handle his rudeness anymore and hung up. This gentleman was condescending and rude from the moment our conversation began. More

When I first brought my Honda Odyssey over with a burned out brake light bulb, Ray replaced it for free. I met the Service Manager when I was there (Greg Hofman), and I was truly impressed with how they tre out brake light bulb, Ray replaced it for free. I met the Service Manager when I was there (Greg Hofman), and I was truly impressed with how they treated me - as a non-paying customer. I am now a regular service customer. More

Brought the car into Acura to fix the Navigation system. While they had the car, they told my wife the rear brakes were "Dangerously Low". I brought the car into our local mechanic and told him to replace While they had the car, they told my wife the rear brakes were "Dangerously Low". I brought the car into our local mechanic and told him to replace the rear brakes. He called me back a few hours later and told me the rear brakes were still in good shape and not yet ready to be replaced. I called the General Manager a few times. Once he answered the phone. I told him I had a complaint about his service department. He said he was too busy to talk with me but would call me back in 20 minutes. He never called back. More

They're a rip-off! Sell worthless extended warranties They're a rip-off! Sell worthless extended warranties that cover practically nothing. My turn signals didn't work - not covered! My horn didn't wor They're a rip-off! Sell worthless extended warranties that cover practically nothing. My turn signals didn't work - not covered! My horn didn't work - not covered! My wipers didn't work - not covered! It is always excluded on a technicality, ie it's not the operating switch that is broken, it is the control module. hogwash! More