AutoNation Acura Colorado Springs

Unethical sales practices, disrespected and victimized!!! On 9/08/2014 I went to Pikes Peak Acura with the intent of trading in my 2006 Nissan Murano for a newer vehicle with less miles. Initially I spoke to On 9/08/2014 I went to Pikes Peak Acura with the intent of trading in my 2006 Nissan Murano for a newer vehicle with less miles. Initially I spoke to a salesman named Brandon. He was nice and sit down and talked to me for a minute. He appeared to be new at his job, as he consulted with a colleague for questions. His colleage then took over and took me and my 2 small children to test drive cars. I test drove two vehicles, a Jeep and a newer Nissan Murano. The car I wanted was a 2011 Nissan Murano. I was told that I would not qualify to finance it, unless I had $2500.00 to put down on it. It was getting late at night (around 8:30-9:30 pm) and I had two small children with me and was about to leave, when the saleman told me that they had just gotten in another vehicle in on trade and wanted me to see it, as it might interest me. It was a 2007 Mazda CX-9. I looked at it briefly and sat inside the car briefly. I then asked the salesman what kind of trade in offer I could get for it. I told him that my payments needed to stay under $400 a month. I was promised that there would be some things done to the car before it checked out ok, as they had just gotten it in on trade earlier that day and had not had it serviced yet. It had to go through the inspection, be serviced and have a safety evaluation. After they did up the paperwork for review, the cost ended up being around 450 per month. When I expressed my concern with this, Michael told me that they would throw in a 3 year warranty with it if I get it that night. I expressed to him that I needed to make sure everything is good on the car firs and needed to test drive it on the highway and that the price seemed high. I did not have an actual test drive. I looked at the car briefly because it was getting late and I had my children with me. The radio was turned up loud in the car when I looked at it. The dealership so far has not fulfilled their promises. I was told that I would be filling out paperwork for an intent to buy,as long as everything is ok. I signed paperwork for the car and was assured by Michael Evenson that I had time and that I had 3 days to change my mind. I was also informed that nothing was final anywaybecause the bank had to approve it and give them "final numbers anyway. I was then informed and was told that that it was just traded in that day. The salesman actually had no knowledge of the vehicle but insisted that it was “perfect”. I was told that the car would be looked at the next morning and if everything was ok, I could pick up the car the next day if I was approved. My salesman was off the next day, and I spoke to my initialsalesm, Brandon. He was not sure what was going on with the car but stated that he would find out, so he lead me into the finance manager's office, as I had seen her the night before and she recognized me. She told me that she could get me a better deal on the car, as my interest rate dropped after talking to the bank. She had me sign paperwork and stated that everything was great and that the car was in great shape. When i came out of her office, Brandon informed me that the maintenance person was not there today and so no one was able give me an update on the conditions of the car, also that the car had to have a safety check yet.... So actually it was a lie that the car was in great shape- because at this point it had not even been looked at. He told me to follow up with Michael on Wednesday because he was not there Tuesday. On Wednesday, I called Michael on his cell phone and explained to him, I did not agree with the deal and that I wanted to unwind the deal. I told him I wanted a different car, and did NOT want to buy the Mazda CX9. I was unhappy with the fact that they added in several other charges to included charging me $2500 for the extended warranty. I told him that I would be in that evening to hand deliver a letter stating that I was refusing delivery of the Mazda CX9. On my way up to the dealership I called and asked if Michael was there or if that finance lady was there. I was told that Micheal left for the day and that the finance lady was not working that day. On Thursday, 9/11/2014 I went back to the dealership to hand deliver the letter and with the intent to talk to Leif, one of the head managers. Apparently Leif was not there that day. I was then referred to talk to the finance lady (the same lady I saw two days prior), who addressed herself as a "manager". She stated that the dealership will not reverse the paperwork, and that because I signed for the car, that it was now mine, and that my car was now property of the dealership. I was told that I had to hand over the keys to my Nissan Murano and take the Mazda off the lot. I expressed that none of the repairs were done, the computer chipped and hard key were not made anyway, and I had no proof that they had even conducted a safety inspection or check on the car, so I should not have to take it. I again expressed that I was refusing delivery. Michael came into the place where I was and began yelling at me, calling me a liar, and that I had to take my car. He expressed to me that he was taking things personal because he apparently was missing a class. He then told me that they had removed my license plates off of my trade in car and locked them inside the Mazda CX9 an apparent attempt to force me to leave with a car I did not want. I was crying at this point because I felt trapped. All I wanted was my car back and for the deal to be unwound. Additionally, Michael told me that if I drive off the lot in my car(Nissan Murano) that they would call the police to report the car stolen and have me arrested for auto theft because I had signed paperwork over to them. I have never been so disrespected by someone I did business with. I explained that is why I came in to talk today....that I simply wanted to get out of the deal that I did not want the car. I emphasized that I just wanted to keep my car. He told me that that cannot be reversed at this point and that he has no control over that. Other employees I spoke to also expressed that they are unable to undo the deal and if they did, they were afraid to lose their jobs. Ultimately, I was forced to leave the Nissan Murano at the dealership and leave in the Mazda CX-9. I was told the General Managerwould be in the next day, Friday. I called the dealership on Friday to talk to him (Leif). I left him a message and have not heard back from him yet. I called Saturday and spoke to another manager who expressed that he could not take the car back. He insisted that he was done talking to me when I expressed my concerns. I actually had no information on the car….still have very little. The date on the paperwork is not accurate, many date fields are left blank on my paperwork. Pikes Peak Acura needs to make good on their promises to make the repairs to the car, furnish an additional electronic and hard key, repair the weather stripping in the drivers side door, repair the back hatch latch, complete a full diagnostics test on the vehicle, furnish me with a Carfacts reportand address the fan noise coming from the dash. So far, I am very dissatisfied with sales and services at this establishment. Very unprofessional, dishonest, and disrespectful. I think they prey on people who appear timid, trusting and unconfrontational. I feel extremely victimized by this dealership More

Exploited a sick child and omitted information If you are looking to purchase a used vehicle I would suggest "GO SOMEWHERE ELSE." They exploit a sick child for the sale of a car and willfully omit If you are looking to purchase a used vehicle I would suggest "GO SOMEWHERE ELSE." They exploit a sick child for the sale of a car and willfully omit information about the price and service of the vehicle. My wife and I went to Pikes Peak Acura expecting to find the exemplary service that Acura is known for. We did not receive such. Instead the salesman was pushy and had no consideration of my sick child. They willfully failed to disclose information about the price and services they performed on the car. When distracted by my son being sick they slipped in an additional charge of of 1000 dollars knowing that I may not catch what they were doing. When confronted later about the pushiness of the sales tactic, all the salesman said was "I did my job and I knew the car wouldn't be here when you came back." This merely proved that he didn't care about my sick son but rather just the sale of the car and his paycheck. Additionally I was told they spent over a $1,000 dollars on getting the car ready for sale but after requesting the work order to show what they did the total was only $514 dollars. I also traded in a 1995 Dodge Ram Diesel at a value of 2000. I now look online to find that they have it listed for almost 10,000. It is worth much less than that. It is an old beat up truck that they know is not worth that much. They will not only cheat you on the price but will also add a service price when you buy it. I have looked at the pictures online and noticed that they have done nothing but clean it. I suggest that you do not buy it as it is overpriced and they are out to cheat you on that. They have poor customer service policy. When there was an issue with financing all they did was text to answer my questions. They didn't even have the courtesy to call me and discuss the issue. Do not go here. More

One guy is only one guy but he can sure make a deference I honestly have never felt comfortable purchasing a vehicle but with Cory, it was stress free and I really felt taken care of and that is why I return I honestly have never felt comfortable purchasing a vehicle but with Cory, it was stress free and I really felt taken care of and that is why I returned to purchase another. It will not be long before I will be back for a third! Thanks for focusing on my needs and not just getting a sale! More

Cory made the transaction smooth Cory knows his products and how to treat people. He was very responsive to our requests and helpful during the entire transaction. I'd definitely bu Cory knows his products and how to treat people. He was very responsive to our requests and helpful during the entire transaction. I'd definitely buy a car from him again. More

Like anywhere, be vigilant and educated, know what you want and what you're willing to pay before sitting down. We didn't let our guard down and ended up with a good deal. A fairly satisfactory experience want and what you're willing to pay before sitting down. We didn't let our guard down and ended up with a good deal. A fairly satisfactory experience as far as used car shopping goes. More

We met Josh outside the dealership on a Sat. Even though it was cold he was standing outside in his suit apparently undaunted. He met with us immediately and was very polite. He hurried us inside and offere it was cold he was standing outside in his suit apparently undaunted. He met with us immediately and was very polite. He hurried us inside and offered us coffee, hot chocolate, and soda. After we were comfortable and had exchanged some small talk he asked what he could help us with. We wanted to see the 2014 MDX and he showed us one inside the showroom. He was extremely knowledgeable about the vehicle and walked us around telling us everything from how it was built, to all the seen and unseen features. Also impressive was all the anecdotes and quotes from third party sources he had readily available about the performance of the vehicle. He was full of stories! We just talked and enjoyed ourselves, and he gave us a nice book to remember all the info he gave. He offered us a drive which was important for this visit, He even let us pick the color for the test drive. We told him we wouldn't buy the first day as soon as we started, and he never pushed us. He did offer some financing, leasing, pricing options to try and "entice" us, in a laughing way, but we stuck to our guns. We also appreciated that he introduced us to his manager so we knew who we'd be dealing with, possibly. We knew from our research that the MDX is awesome. So we went back on Monday and asked for Josh again. He promised us honesty and simplicity, and we received that in negotiations. We knew the vehicle's price and so had some smaller factors we wanted deals on. Josh worked with us and we got what we wanted! He took his time before and after we visited the finance office telling us about all the Acura perks and extras we received with a new vehicle (there's A LOT), including how to work our phone, navigation, and the Aha for online. We racked his brain and have been back 3 more times and he's stayed with us. Plus, every time we visit he gives us a car wash and quick interior clean. We bought Acura because they are the best and don't inflate prices. We will always work with Josh because he was raised right and cares about people. And I wouldn't want to disappoint him, haha. More

We have experienced top-notch customer service from Clayton Davis. We had the good fortune to have Paul Z work on my mother's 1996 Acura. Our only mistake, through this laborious effort that started 6 Clayton Davis. We had the good fortune to have Paul Z work on my mother's 1996 Acura. Our only mistake, through this laborious effort that started 6 weeks ago, was not taking the car to Acura at the start. The dealership is most fortunate to have these two quality representatives on staff. They took superlative care of us for which we are most appreciative. Thank you. Joy and Phil McDonald More

Waited 1.5 hours for a wheel alignment, the service advisor Clayton said something was wrong with the alignment printer so we didn't have before and after calibrations. MDX pulled to the left and I ca advisor Clayton said something was wrong with the alignment printer so we didn't have before and after calibrations. MDX pulled to the left and I called back to complain and they said that the service manager Graig was gone and he couldn't call me back until Monday (as it was Friday at 5:45 PM); fifteen minutes later Graig the Service Manger called me back and said he was looking at my account! Graig wanted me to bring in the car again after the service advisor told me he wasn't sure if the alignment rack was wrong or whether the technician was wrong. I asked for my money to be returned as I didn't want to waste my time. Graig the Service Manager stated it wasn't their policy to return money back to the customer! He stated that he wanted to try to fix the vehicle again, this is not the first time I've had to bring my vehicle back a second time for the same repair! After not backing down he finally agreed to return my money then stated have a good day to which he rudely and abruptly hung up on me. Brand new 2011 $43,000 MDX been recalled two times, engine pings, both side view mirrors repaired, window motor replaced, rear cup holder replaced two times, window rattles....Would NEVER EVER buy Acura again would not recommend Pikes Peak Acura! More

Bought a used Jeep from Pikes Peal Acura 3 months ago. Heard a rattle in either the transmission or clutch and specifically asked them to check it out before I bought it. They had their mechanics look at Heard a rattle in either the transmission or clutch and specifically asked them to check it out before I bought it. They had their mechanics look at it and assured me that there was nothing wrong. 3 months later and it needs a $4500 transmission. Guess what? Since nothing is in writing they refuse to help me out. Was I lied to or are their service people just incompetent? Now their sales manager does not even return calls after he promises to. DO NOT buy from this dealership! More

I came in looking for a used BMW, Lexus, or Mercedes. A certain BMW was on my mind though as it caught my eye online. Josh approached me right in front of the dealership after I parked. He knew of the vehi certain BMW was on my mind though as it caught my eye online. Josh approached me right in front of the dealership after I parked. He knew of the vehicle I was looking for. After asking me what it was that I liked about the BMW he mentioned a few similar vehicles that he had in stock that were BMW and Lexus, including two that had just come in and were parked behind the building. He even mentioned Mercedes, but shortly, and I found out why later. He asked me why I was looking at those vehicles and then narrowed the field for me, although he did offer to show all the cars and let me drive any amount. He was able to give us fuel ratings, reliability ratings (he even quoted the companies that he used!), and told us about personal experiences and why some vehicles were traded in. He did present some Acuras to us, they had beautiful interiors but the exteriors weren't as cool for those years, but he never pushed us into any brand or make us buy. We were very happy. Once we discussed the numbers he cut right to the chase, made us comfortable, took care of our financial concerns, and showed us the invoice for the BMW (in addition to our research we were doing from our phones concurrently). Once we made a deal he was very excited and even brought his manager out to shake our hand. Finance treated us with respect and gave us good options for extended warranties, and the detail department presented the car to us totally clean. Josh even went so far as to take us back to service and introduce us to their manager who told us he would take care of us personally in the future. We did make the dealership give us a discount on an extended inspection, which they gladly gave. Josh and a tech even took me back to the bay to show me firsthand there weren't any leaks, which had been a primary concern. Josh was awesome. Go to this dealership because they were fair and it's a nice place, then see Josh because he's not stereotypical sleazy. He's a young guy that cares. I don't know if it's because of him being kind of new, his Southern upbringing, or parents, or his college/previous career experience that built his manners, but he'll make you happy. I just don't understand some of these other reviews, but then I wasn't there, but this dealership is great. More