AutoNation Acura Colorado Springs

Poor Unprofessional dealership and Treatment We agree with some of the other reviewers that Pikes Peak Acura deserves less than 1 star. It is shocking to us that a luxury car company would treat We agree with some of the other reviewers that Pikes Peak Acura deserves less than 1 star. It is shocking to us that a luxury car company would treat their consumers so poorly. We experienced several issues during the purchase of our 2017 Acura RDX in March of this year at Pikes Peak Acura. We will reference just a few. From the beginning we advised both Jim (senior sales person) and Alex that any final price discussed must include tax, license and a 7 year 100,000 mile zero deductible extended warranty. They agreed with this and it was noted on the form where the price was negotiated back and forth. We agreed on a final price for the purchase of a new RDX and the trade in for our 2013 Honda Accord. Prior to going to finance to complete all the paperwork, we discovered the price did not include the extended warranty and Jim said we would have to talk to finance about the warranty. We then met with James, the finance manager. From the start he was visibly upset, rude and unprofessional. James did not want to discuss the extended warranty. After the deal was concluded, we discovered there was no extended warranty. When reviewing the contract, we noticed the sales tax amount was inaccurate – by several percentage points. When we pointed this out, James stated, you have to pay the difference (which was about $900). We said no, our negotiated price was out the door with all tax and fees. He argued with us and we had to go through the sales manager Bret to get this corrected. If we had not done so, we would have been stuck paying $900 dollars more than the agreed price. James completed the rest of the paperwork and asked us to sign it, which we did. However, James refused to sign the contract stating someone else will on Monday. We argued that without their signature there was not a valid contract. Again we had to argue and finally the sales manager came over, agreed with us and signed the contract. Be sure to confirm their process for sending in the necessary paperwork to DMV – they didn’t tell us and we had to call to figure out when the paperwork was sent and what we were supposed to do. Due to all the problems, we contacted Acura via email and had to follow up with Honda Corporation (the parent company of Acura). Unfortunately, they state the dealerships are independently owned and we had to go through the dealership. Acura/Honda could not force the dealership to resolve the matter. There is a big push for you to activate AcuraLink, which can provide assistance in emergency and other situations, etc. Unfortunately, after several telephone calls with AcuraLink trying to find out what they do with the information from tracking your vehicle via GPS, two customer service representatives stated they capture, keep and provide this information to affiliates. No one could clarify it further. As with the dealership, these individuals were overwhelmingly unprofessional and rude. If you cancel your account, they refuse to send you any documentation, email, etc. which leaves the question of whether not they are still tracking you travel and they will not confirm one way or another. We have no intent to ever purchase a vehicle from Pikes Peak Acura and would never had purchased this vehicle if we would have had any idea of the problems and treatment we were going to receive. This is the worst experience we have had with a dealership – new or used – and parent company/manufacturer in our lifetime. More

Revised previous review I purchased a car over 5 weeks ago that was repaired before being delivered to my home. I was charged just under $1000 and never received the receipt I purchased a car over 5 weeks ago that was repaired before being delivered to my home. I was charged just under $1000 and never received the receipt or invoice. I have called 6 different times and have spoken to 3 different people and they still can't give me my invoice. I want to see what my charges were and for what! I think there is some fraud going on here. More

Great people great service Well I was out shopping for my GMC Sierra I was just driving through the lot seen two of them one had the price the other one didn't went in for price Well I was out shopping for my GMC Sierra I was just driving through the lot seen two of them one had the price the other one didn't went in for price on a second Sierra from that point on. Great service very friendly they worked very hard to get my business and give me a great deal this is an awesome place to shop for your next vehicle good people thank you very much for everything you did for me More

Great straight forward deal. Great service without pressure. Friendly and down to earth. The car was an outstanding value and we enjoyed working with Michael and Steve. They we Great service without pressure. Friendly and down to earth. The car was an outstanding value and we enjoyed working with Michael and Steve. They were fun! More

Great Dealership with great people. Jose was great to work with. Very professional and nice. He did a great job and got me exactly what I wanted. Anyone looking for a car should go and s Jose was great to work with. Very professional and nice. He did a great job and got me exactly what I wanted. Anyone looking for a car should go and see him. More

Great experience before, during and after the sale My car buying experience started off like that of many other people. I had just started looking and wasn't even sure that I was actually ready to purc My car buying experience started off like that of many other people. I had just started looking and wasn't even sure that I was actually ready to purchase. I had requested to test drive an ILX online. Jose took the time to get to know a little about me and told me about the many features of the ILX and the Acura vehicle line. I knew that I wanted to take some time to think about the car and I had some other test drive appointments scheduled over the next few days. Jose said he understood about needing some time and even encouraged me to drive other vehicles. He asked if I could take a moment to meet one of his managers. I have to admit that at this point I said to myself "here we go, the manager comes out and tries to put the squeeze on". Steve, the used car sales manager, briefly introduced himself and asked a few questions about what I was looking for. I told him I wasn't sure I was actually in the market, that I was just beginning to look. I let him know that I was commuting from Denver in a front wheel drive Explorer, down I25 in the middle of winter. During the conversation, I told him I had a young daughter that was frequently in the car with me for long distances. He reached out to me the next day and said he had found a car he thought would be perfect and he invited me to come down and drive an AWD TL. He actually took the time to hear the things that were important to me and he and Jose worked to get me into a vehicle that filled all of my needs. Fast forward a few months when I had dropped the vehicle off for service. It was my daughters birthday and when I came back to get my car, Steve, Jose and the rest of the sales team had filled the vehicle TO THE BRIM with balloons. On a Saturday, the busiest day for a dealership, they took time to do something completely unexpected for us. Before this process, I DREADED the process of having to buy a vehicle. Steve and Jose made this one of the best experiences I've ever had. They continue to go above and beyond to exemplify top notch customer service and as a result, they have a customer for life!!! More

Great Dealer With Awesome People Went in to trade in my car to get a truck. Although I didn't end up doing it, I worked with Jay while I was there and he did everything he could to ma Went in to trade in my car to get a truck. Although I didn't end up doing it, I worked with Jay while I was there and he did everything he could to make it happen. The only reason I didn't do it was because I didn't realize how much more a truck payment is than a car payment. Even still Jay took the time to try to figure everything out for me and was very polite, and patient. He wasn't pushy or trying to get me to do something I didn't want to. I had a great experience and when I get my raise I'll be back to get a truck from him. Hands down one of the best sales persons I've dealt with. and a good dealership to do business with More

Great Dealership and very good Prices I bought a Acura MDX and the salesman was very helpful and friendly and found me the find the right MDX even though I was very picky, the salesman Dan I bought a Acura MDX and the salesman was very helpful and friendly and found me the find the right MDX even though I was very picky, the salesman Dan and the Manager Steve made the process very easy and I got a really good deal. If your looking for a quality used car go there first. More

Manipulation and shady business I will just say that when the salesman tells you on a test drive they have issues with people returning the car when financing falls through beware. T I will just say that when the salesman tells you on a test drive they have issues with people returning the car when financing falls through beware. Thankfully I refused delivery because they tried yo-yo financing with me. It is illegal to make practice of this and it has been reported. STAY AWAY. plenty of other deslerships on Motor way to deal with. More