AutoNation Acura Colorado Springs

When I leave my car to be serviced Dealership needs to improves on their serice wait time. Service should be completed before the customer arrives. Waiting 3 to 4 hours on preestablishe Dealership needs to improves on their serice wait time. Service should be completed before the customer arrives. Waiting 3 to 4 hours on preestablished appointments for service is unacceptable, the service should be completed before the customers arrives, not start when the customer arrives. What is the sense of leaving the car? More

A Very Pleasant Experience We happened to be running an errand on 8th Street on Saturday evening, and decided to stop by Pikes Peak Acura to see if they had a newer model Acura We happened to be running an errand on 8th Street on Saturday evening, and decided to stop by Pikes Peak Acura to see if they had a newer model Acura MDX on their lot. We had done a lot of research on various makes and models and were very impressed with the safety features of the Acura MDX. Michael Prebble was busy helping other customers, but he assured us he would be with us as soon as he was able, and he followed through. He had a low-mileage vehicle sitting right out front that he thought we would be interested in, so we took it for a test drive. We were so impressed with the vehicle, so we went into the showroom to see if it would be a good fit for us. There were no high-pressure tactics involved, and we felt very comfortable with what was offered. We told Micheal that we had no idea that we would be buying a vehicle that night, and he laughed and said, "I hear that all the time!" He came in early on Monday morning to complete the deal. We thought the scary part would be working with the finance guy, Joey Montera, but he was thorough, professional, explained everything in detail and was very patient answering our questions. More

Was lied too I would give zero stars if I could. The car sales men flat out lied to us. We tried to do a trade in to get a used van. They would never give us a sol I would give zero stars if I could. The car sales men flat out lied to us. We tried to do a trade in to get a used van. They would never give us a solid number on what they would give us for our trade in but kept saying it was only a couple hundred less than what we owed. Come time to talk numbers and we realized they were offering us $3000 less than what we owed on our car, and they tried to be sneaky about how they did the numbers. They were pushy the whole time and we spent 2 hours there to find out they were liars. I will be telling everyone not to go there. More

Poor Unprofessional dealership and Treatment We agree with some of the other reviewers that Pikes Peak Acura deserves less than 1 star. It is shocking to us that a luxury car company would treat We agree with some of the other reviewers that Pikes Peak Acura deserves less than 1 star. It is shocking to us that a luxury car company would treat their consumers so poorly. We experienced several issues during the purchase of our 2017 Acura RDX in March of this year at Pikes Peak Acura. We will reference just a few. From the beginning we advised both Jim (senior sales person) and Alex that any final price discussed must include tax, license and a 7 year 100,000 mile zero deductible extended warranty. They agreed with this and it was noted on the form where the price was negotiated back and forth. We agreed on a final price for the purchase of a new RDX and the trade in for our 2013 Honda Accord. Prior to going to finance to complete all the paperwork, we discovered the price did not include the extended warranty and Jim said we would have to talk to finance about the warranty. We then met with James, the finance manager. From the start he was visibly upset, rude and unprofessional. James did not want to discuss the extended warranty. After the deal was concluded, we discovered there was no extended warranty. When reviewing the contract, we noticed the sales tax amount was inaccurate – by several percentage points. When we pointed this out, James stated, you have to pay the difference (which was about $900). We said no, our negotiated price was out the door with all tax and fees. He argued with us and we had to go through the sales manager Bret to get this corrected. If we had not done so, we would have been stuck paying $900 dollars more than the agreed price. James completed the rest of the paperwork and asked us to sign it, which we did. However, James refused to sign the contract stating someone else will on Monday. We argued that without their signature there was not a valid contract. Again we had to argue and finally the sales manager came over, agreed with us and signed the contract. Be sure to confirm their process for sending in the necessary paperwork to DMV – they didn’t tell us and we had to call to figure out when the paperwork was sent and what we were supposed to do. Due to all the problems, we contacted Acura via email and had to follow up with Honda Corporation (the parent company of Acura). Unfortunately, they state the dealerships are independently owned and we had to go through the dealership. Acura/Honda could not force the dealership to resolve the matter. There is a big push for you to activate AcuraLink, which can provide assistance in emergency and other situations, etc. Unfortunately, after several telephone calls with AcuraLink trying to find out what they do with the information from tracking your vehicle via GPS, two customer service representatives stated they capture, keep and provide this information to affiliates. No one could clarify it further. As with the dealership, these individuals were overwhelmingly unprofessional and rude. If you cancel your account, they refuse to send you any documentation, email, etc. which leaves the question of whether not they are still tracking you travel and they will not confirm one way or another. We have no intent to ever purchase a vehicle from Pikes Peak Acura and would never had purchased this vehicle if we would have had any idea of the problems and treatment we were going to receive. This is the worst experience we have had with a dealership – new or used – and parent company/manufacturer in our lifetime. More

Revised previous review I purchased a car over 5 weeks ago that was repaired before being delivered to my home. I was charged just under $1000 and never received the receipt I purchased a car over 5 weeks ago that was repaired before being delivered to my home. I was charged just under $1000 and never received the receipt or invoice. I have called 6 different times and have spoken to 3 different people and they still can't give me my invoice. I want to see what my charges were and for what! I think there is some fraud going on here. More

Great people great service Well I was out shopping for my GMC Sierra I was just driving through the lot seen two of them one had the price the other one didn't went in for price Well I was out shopping for my GMC Sierra I was just driving through the lot seen two of them one had the price the other one didn't went in for price on a second Sierra from that point on. Great service very friendly they worked very hard to get my business and give me a great deal this is an awesome place to shop for your next vehicle good people thank you very much for everything you did for me More

Great straight forward deal. Great service without pressure. Friendly and down to earth. The car was an outstanding value and we enjoyed working with Michael and Steve. They we Great service without pressure. Friendly and down to earth. The car was an outstanding value and we enjoyed working with Michael and Steve. They were fun! More

Great Dealership with great people. Jose was great to work with. Very professional and nice. He did a great job and got me exactly what I wanted. Anyone looking for a car should go and s Jose was great to work with. Very professional and nice. He did a great job and got me exactly what I wanted. Anyone looking for a car should go and see him. More

Great experience before, during and after the sale My car buying experience started off like that of many other people. I had just started looking and wasn't even sure that I was actually ready to purc My car buying experience started off like that of many other people. I had just started looking and wasn't even sure that I was actually ready to purchase. I had requested to test drive an ILX online. Jose took the time to get to know a little about me and told me about the many features of the ILX and the Acura vehicle line. I knew that I wanted to take some time to think about the car and I had some other test drive appointments scheduled over the next few days. Jose said he understood about needing some time and even encouraged me to drive other vehicles. He asked if I could take a moment to meet one of his managers. I have to admit that at this point I said to myself "here we go, the manager comes out and tries to put the squeeze on". Steve, the used car sales manager, briefly introduced himself and asked a few questions about what I was looking for. I told him I wasn't sure I was actually in the market, that I was just beginning to look. I let him know that I was commuting from Denver in a front wheel drive Explorer, down I25 in the middle of winter. During the conversation, I told him I had a young daughter that was frequently in the car with me for long distances. He reached out to me the next day and said he had found a car he thought would be perfect and he invited me to come down and drive an AWD TL. He actually took the time to hear the things that were important to me and he and Jose worked to get me into a vehicle that filled all of my needs. Fast forward a few months when I had dropped the vehicle off for service. It was my daughters birthday and when I came back to get my car, Steve, Jose and the rest of the sales team had filled the vehicle TO THE BRIM with balloons. On a Saturday, the busiest day for a dealership, they took time to do something completely unexpected for us. Before this process, I DREADED the process of having to buy a vehicle. Steve and Jose made this one of the best experiences I've ever had. They continue to go above and beyond to exemplify top notch customer service and as a result, they have a customer for life!!! More