AutoNation Acura Colorado Springs

Disappointing experience with a lack of attention to detail by listing vehicles for sale that are not in working order and not able to be sold on the same day due to possible liability on the dealership detail by listing vehicles for sale that are not in working order and not able to be sold on the same day due to possible liability on the dealership. — Drove down from Denver to look at a used vehicle listed on the website ready to purchase that day. After coming to an agreement, it was noted the vehicle would not be ready today because of a seatbelt that was broken. The problem was they wanted me to sign for purchase before getting a clear game plan for repairs yet not willing to let me put a deposit down until they could repair the issue. Not having a clear answer as to when the vehicle would be ready for delivery was a disappointment. The bigger disappointment was the sales manager response to me that “another couple is right behind you ready to look at the vehicle”, which I found even more disappointing customer service. They want my commitment to a purchase but can't commit to a delivery time and using the "it will be gone" tack was not helping…. I walked, and they sold to the next person, which I’m glad someone got the commission and hope it was the sales rep that tried to help me. All the best to the person that purchased, hope your vehicle delivers quickly after repairs. — Just do your homework before you head to the dealership because the willingness to “sell” a vehicle that the sales manager told me was “a liability to drive off the lot that day “made me quickly rethink my purchase at Pikes Peak Acura Used Cars. More

I have a bad experience with the seller Daniel,not professional, I do not recommend Acura of colorado springs professional, I do not recommend Acura of colorado springs More

My last car was a goner and I needed something quick at a time when car prices are just crazy. I was so worried. But I’ve use Mike Prebble before and he’s always found something to fit my needs and budget. H time when car prices are just crazy. I was so worried. But I’ve use Mike Prebble before and he’s always found something to fit my needs and budget. He never disappoints, and he got me a car that exceeded my expectations at a payment that was manageable for me! I actually checked the price of the exact model and package for my car (on a few sites) and their price was actually a little over $1k less than the average most folks paid. So I got a good deal when I expected the worst. John Johnson was the sales manager who helped me and he understood I just needed to get a new car and on the road and didn’t make it a hassle trying to get a good price and out the door. Mike and John were the best! More

Terrible service department...Their cost for a service I was inquiring about was nearly 2x more than what the local Honda dealer charges. I pointed this out to the service rep, and before I could get anoth was inquiring about was nearly 2x more than what the local Honda dealer charges. I pointed this out to the service rep, and before I could get another word in, he interrupted and said, "Yeah, we don't match anyone's prices, sounds like a great deal, you should just go there!" After a puzzled pause, I said, "ok, guess I will!" When your reviews already suck, maybe you should provide some service that doesn't make those reviews worse? Apparently not... More

I would never buy another vehicle from these clowns again! It's a shame that the Acura name has to suffer due to Pikes Peak Acura. Dishonest, will say anything to get you to buy from them. Had engine i again! It's a shame that the Acura name has to suffer due to Pikes Peak Acura. Dishonest, will say anything to get you to buy from them. Had engine issues, alignment issues 3 days after buying from them. They say, "we take pride in reconditioning pre-owned vehicles." What a complete joke! I would be embarrassed if I owned this dealership. More

AVOID THIS DEALERSHIP. My wife and I visited this dealership to attempt to purchase an MDX. We had already secured financing and told each individual that we spoke to, multiple times, that we DID NOT dealership to attempt to purchase an MDX. We had already secured financing and told each individual that we spoke to, multiple times, that we DID NOT want financing through them. A Bottom line price was agreed upon, with the number written down. We shook hands and I left my wife at the dealership to finish up paperwork. There were multiple attempts to get her to sign paperwork to apply for financing, after we made it crystal clear that we had no interest in financing through them. We also declined any additional warranties (Several times). We left the dealership and waited for our bank to send us the contract. Once we received it, the contract was for 2500 more than we agreed to. We almost didn’t notice until we read the breakdown of the financing. Somehow the dealership added approximately 2500 to the price we agreed upon. After making sure these fees were not associated with our lender, we asked the dealership how the 2500 got added on? We had multiple explanations, one about how they thought there was supposed to be an extended warranty, another few that were pretty lame and then lots of backtracking. We then find out that the dealership emailed our lender, saying that they should explain that there was no warranty added and how they mended the error and whatever else. Kinda seems as though they were trying to cover their tracks. Our lender said it seemed as though they were trying to add the interest rate that we had into the loan somehow. Either way, it’s hard to believe that the dealership just accidentally added the 2500. There’s got to be some sort of quality control in place. Could you imagine if we accidentally shorted the dealership 2500? It would never happen. Either way, this dealership seemed very dishonest in their practices and/or maybe just incompetent. Maybe both? It’s unfortunate that it’s so hard to find a decent dealership. I’ve had one encounter in my entire life that didn’t feel dirty afterwards. If you can, avoid Pikes Peak Acura. There’s better places to purchase. More

I love my 2018 MDX. Everyone I worked with was great. I will be coming back for all of my vehicles. Thank you for everything. will be coming back for all of my vehicles. Thank you for everything. More

From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience. More

So long story short don’t buy here. They will tell you everything you want to hear but will cut corners and find a way to work around what was promised. You have been warned. Here is our story: We bo everything you want to hear but will cut corners and find a way to work around what was promised. You have been warned. Here is our story: We bought a car from this place in December. There was some significant damage to the bumper and was told at that time they will either repair or replace the bumper. One guy (Jon) even came out and said “yea that should be replaced” so we were good with that and bought the car. Later on we brought the car back for the bumper to be replaced. The whole conversation has been for the bumper to be replaced. They had our car for over a month and they had all kinds of excuses from getting approval from mgmt for the repair to the vendor ordering the incorrect bumper. We waited patiently thinking if they are replacing the bumper so the part may take some time. We have been in contact with the sales person and he kept feeding us the line that they are working on it. When it was finally time to pick up the car after about almost 2 months in their possession the bumper was not replaced and was just fixed and it was noticeably crooked and had to be corrected. We were very disappointed to say the least. More

Luke helped me get into the exact 2022 MDX I was looking for. We drove in from Utah and could not be more pleased with our experience. Luke and David made the entire purchase as easy as possible. for. We drove in from Utah and could not be more pleased with our experience. Luke and David made the entire purchase as easy as possible. More