AutoNation Acura Colorado Springs

AVOID THIS DEALERSHIP. My wife and I visited this dealership to attempt to purchase an MDX. We had already secured financing and told each individual that we spoke to, multiple times, that we DID NOT dealership to attempt to purchase an MDX. We had already secured financing and told each individual that we spoke to, multiple times, that we DID NOT want financing through them. A Bottom line price was agreed upon, with the number written down. We shook hands and I left my wife at the dealership to finish up paperwork. There were multiple attempts to get her to sign paperwork to apply for financing, after we made it crystal clear that we had no interest in financing through them. We also declined any additional warranties (Several times). We left the dealership and waited for our bank to send us the contract. Once we received it, the contract was for 2500 more than we agreed to. We almost didn’t notice until we read the breakdown of the financing. Somehow the dealership added approximately 2500 to the price we agreed upon. After making sure these fees were not associated with our lender, we asked the dealership how the 2500 got added on? We had multiple explanations, one about how they thought there was supposed to be an extended warranty, another few that were pretty lame and then lots of backtracking. We then find out that the dealership emailed our lender, saying that they should explain that there was no warranty added and how they mended the error and whatever else. Kinda seems as though they were trying to cover their tracks. Our lender said it seemed as though they were trying to add the interest rate that we had into the loan somehow. Either way, it’s hard to believe that the dealership just accidentally added the 2500. There’s got to be some sort of quality control in place. Could you imagine if we accidentally shorted the dealership 2500? It would never happen. Either way, this dealership seemed very dishonest in their practices and/or maybe just incompetent. Maybe both? It’s unfortunate that it’s so hard to find a decent dealership. I’ve had one encounter in my entire life that didn’t feel dirty afterwards. If you can, avoid Pikes Peak Acura. There’s better places to purchase. More

I love my 2018 MDX. Everyone I worked with was great. I will be coming back for all of my vehicles. Thank you for everything. will be coming back for all of my vehicles. Thank you for everything. More

From the first phone call to the moment I walked in the door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, door to pick up my car, I was provided with the utmost customer service. The dealership is beautiful, neat & clean. Everyone I dealt with was caring, efficient & explained everything so thoroughly. It truly was an awesome experience. More

So long story short don’t buy here. They will tell you everything you want to hear but will cut corners and find a way to work around what was promised. You have been warned. Here is our story: We bo everything you want to hear but will cut corners and find a way to work around what was promised. You have been warned. Here is our story: We bought a car from this place in December. There was some significant damage to the bumper and was told at that time they will either repair or replace the bumper. One guy (Jon) even came out and said “yea that should be replaced” so we were good with that and bought the car. Later on we brought the car back for the bumper to be replaced. The whole conversation has been for the bumper to be replaced. They had our car for over a month and they had all kinds of excuses from getting approval from mgmt for the repair to the vendor ordering the incorrect bumper. We waited patiently thinking if they are replacing the bumper so the part may take some time. We have been in contact with the sales person and he kept feeding us the line that they are working on it. When it was finally time to pick up the car after about almost 2 months in their possession the bumper was not replaced and was just fixed and it was noticeably crooked and had to be corrected. We were very disappointed to say the least. More

Luke helped me get into the exact 2022 MDX I was looking for. We drove in from Utah and could not be more pleased with our experience. Luke and David made the entire purchase as easy as possible. for. We drove in from Utah and could not be more pleased with our experience. Luke and David made the entire purchase as easy as possible. More

Worst dealer ever!Do not buy from this dealer please go Worst dealer ever! Do not buy from this dealer please go to denver or else Worst is they never respond when I need help after bought the car But se Worst dealer ever! Do not buy from this dealer please go to denver or else Worst is they never respond when I need help after bought the car But service department is good More

Luke was Awesome. Absolutely Fantastic service. I got the exact MDX lease that I was looking for. 100% recommended. They also have the best coffee in their waiting area. exact MDX lease that I was looking for. 100% recommended. They also have the best coffee in their waiting area. More

Very bad Financial worker called Joe. Stay away from him soo rude to customers. He yelled at us, racist in deed!! Don’t recommend working with him at all. soo rude to customers. He yelled at us, racist in deed!! Don’t recommend working with him at all. More

Stay away bad lying internet sales manager but great salesman. Most dealers get a bad wrap and probably deserve it but this place tops them all. Stay clear. salesman. Most dealers get a bad wrap and probably deserve it but this place tops them all. Stay clear. More

Very disappointing. Cleared afternoon to drive 90 minutes to dealership, to then be told the vehicle is not available for test drive, per store policy. Very arrogant, poor customer service. to dealership, to then be told the vehicle is not available for test drive, per store policy. Very arrogant, poor customer service. More