AutoMax Preowned Framingham

Great Customer Service I ran into some issues with my car and have been working closely with Jay Spaddy over at AutoMax on working through the Servicing of my car. He's be I ran into some issues with my car and have been working closely with Jay Spaddy over at AutoMax on working through the Servicing of my car. He's been EXTREMELY helpful. Even went above and beyond to find a similar car on the lot to mine, called me back to walk me through a fix on problem I was experiencing. He's always prompt and friendly with the status checks when my car has been in for service. AutoMax has a great service department would like to give a special 5 Star Rating shout out to Jay!! More

excellent help with Dino Initially the car was not ready when I went to go pick it up... I then was hoped out by Dino who went above and beyond to help me. He got the car to S Initially the car was not ready when I went to go pick it up... I then was hoped out by Dino who went above and beyond to help me. He got the car to Service at BMW and call me daily to give a status... He then offered to deliver the car for my inconvenience .... When I did go to get the car he made sure there was gas and sent me off.. Excellent service More

I'm out $3,000, horrible experience I couldn't be more frustrated or disappointed. I purchased a car two weeks ago. I was overcharged $3,000, and while Dino and Mike promised to fix it I I couldn't be more frustrated or disappointed. I purchased a car two weeks ago. I was overcharged $3,000, and while Dino and Mike promised to fix it I've yet to get an answer on when I'll see the check. It took three tries to get the car registered in RI, so I didn't receive the car for a full week after I paid for it. And that was only because I told them if they didn't deliver it the deal was off. I paid $824 for registration and document fees, with the understanding that $150 of that fee was to have the car delivered to me in RI. When I pointed that out, I was scolded that it was the fee to have the car registered not delivered. (are you kidding me? what's the other $675 that you charged me?) Dino did deliver the car himself, after I complained about it. I just can't bring myself to believe that there are good intentions with this many issues. I am wondering if I'm ever going to get my $3,000 back or if I've been scammed? More

The "Tiger Woods Guys" of Automax Framingham I had a very pleasant previous experience with this dealership so I went directly there again and dealt with Paul DiCarlo who helped me immediately as I had a very pleasant previous experience with this dealership so I went directly there again and dealt with Paul DiCarlo who helped me immediately as always. Paul was very specific to detail-what I could afford, what type of car I was interested in etc. Paul paid attention to what my needs/requests were and he found me a beautiful Nissan Altima within 2 days! Between Paul and Darren they pulled the paperwork and everything together so easily is was effortless for me as the customer. That meant alot to me. The environment is also upbeat and light in addition to their personalities are fun, yet very professional which makes the transaction enjoyable. I would buy there again and send others. More

Miss leading advertising & arrogant management team For anyone that leverages the various auto search tools such as Autotrader, AutoMax's advertised prices are consistently amongst the market/value lead For anyone that leverages the various auto search tools such as Autotrader, AutoMax's advertised prices are consistently amongst the market/value leaders. I had test drove several cars at several dealerships and knew what I wanted. AutoMax's pricing drew me into their dealership and I was greeted by a friendly and helpful salesman, John who stated up front that they advertise a very competitive price and don't negotiate pricing. I test drove the car and and agreed to purchase the car for the advertised price. This was a cash deal, no financing, no trade-ins. John came back and said they won't take the deal because I didn't finance the car which is what they rely on to offset their aggressive pricing. Additionally I didn't feel $1,500 for a warranty was worth the cost given the miles and credibility of the car. I was outspoken regarding how they were strong arming customers into unneeded financing or warranty's and they countered that the "disclaimer" in their advertised pricing was based on financing through them. There is only one pricing option, not one for cash and another based on financing and I find this to be a very misleading tactic to potential consumers. Additionally they sales managers were on the phone with vendors and discussing amongst themselves using completely disrespectful language including a consistent barrage of profanity. I am amazed at the unprofessional and arrogance of the sales management staff and I imagine they have a fairly high turn over of staff. They ended up selling me the car at the price advertised but to present it as doing it as a favor is ridiculous. I will send an email to Autotrader about the advertising practice and to the BBB as well. More

very disappointed I can not believe what happened today. Called dealership 5 days prior to coming up today and made appointment to see an Audi ,told by salesman to call I can not believe what happened today. Called dealership 5 days prior to coming up today and made appointment to see an Audi ,told by salesman to call prior to coming to make sure the car as available so as to not make a wasted trip (we live 3 hours from dealership). Contacted by this dealership 3 days ago and confirmed that I would be coming out on Saturday. After looking at another dealer called one 1/2 before coming to this dealership to say we were coming and to make sure car was available. Told car was available and to come in. When we arrived and talked to salesmen,were told car as not there due to recall fix the car needed. Got a "SORRY" and would we like to make another appointed. Hate the fact I was lied to and no remorse or effort to make sure the car was there and ready for me. I came out pre approved for a loan and ready to buy. It seemed as though they could not care. Don't wast your time with this group. More

NEVER BUY A CAR FROM THIS PLACE. They sell wrecked cars to customers by not disclosing them properly. Becareful before buying cars at this place. NEVER BUY A CAR FROM THIS PLACE. They sell wrecked cars to customers by not disclosing them properly. Becareful before buying cars at this place. NEVER BUY A CAR FROM THIS PLACE. More

Sigh of relief Ive had past credit issues and my score wasn't that great. Paul and Darren didn't care about that. They went that extra step to make sure they could f Ive had past credit issues and my score wasn't that great. Paul and Darren didn't care about that. They went that extra step to make sure they could find a loan for me regardless. I felt they went that extra mile for me.. If you want a great experience when buying your next vehicle, I can confidently recommend AutoMax to anyone I know. Will I return in the future? Absolutely. More

5***** Stars Salesman Mr Gus DaSilva I love my new BMW X6 "Gus DaSilva " was my salesman he is the " BEST", and also " Mr Mike Rowe" the General Manager is super nice, very profession I love my new BMW X6 "Gus DaSilva " was my salesman he is the " BEST", and also " Mr Mike Rowe" the General Manager is super nice, very professional, and they believes in customer satisfaction guarantee 100% I highly recommend AutoMax Preowned 1199 Worcester Rd Framingham Mass to all my relatives and friends or anyone looking to buy nice car go to the best and please ask for " Mr Gus DaSilva". Thanks Gus my next car will be from you again keep up the good job. More

Embarrassing I am still shaking my head about my experience today with that rude person Lori who is the office manager. We bought three of our cars there and had I am still shaking my head about my experience today with that rude person Lori who is the office manager. We bought three of our cars there and had always a good experience with the sales person Rob, very friendly and we always left this place in Framingham with the intention of buying the next car with them. Our last car that we bought there was an Audi A4 convertible and we chose to buy an extended warranty for $3,800. So far so good. We sold that car the week before last and we mailed a letter on January 26, 2015 cancelling the extended warranty for a partial refund. I have not heard back from them so I started calling asking for the person in charge. The first answer I got last week was that the office manager Lori was on vacation. So I am calling again this week, receptionist didn't know when she would be in but would let her know. Long story short, after my fifth call I finally got in touch with Lori who was extremely rude to a customer that only wanted to get a confirmation that the cancellation letter was received. I had to listen to someone who clearly doesn't understand customer service and someone should maybe remind her who she get's paid from. Unbelievable! Not sure if I would ever buy a car at that place again where staff is allowed to talk to customers like she did. More