AutoMax Preowned Framingham

Great Buying Experience This is the first time I've bought a car and the sales person was helpful and nice. Ask for #Batman (Mike MJ Joseph). He's a great guy. Works with you This is the first time I've bought a car and the sales person was helpful and nice. Ask for #Batman (Mike MJ Joseph). He's a great guy. Works with you, makes you feel comfortable. And he goes to ComiCon's. How can you beat that? :-) More

Mike Joseph was very helpful. Mike Joseph was extremely patient with me. I recognize that I was a challenging customer but he managed to laugh and keep a smile on his face while as Mike Joseph was extremely patient with me. I recognize that I was a challenging customer but he managed to laugh and keep a smile on his face while assisting me. I'm very satisfied with his professionalism and assistance. More

Best Sales Person Mike Joseph I'm Very happy with my purchase. My Sales Person Mike Joseph was so professional and very gracious. I already told all my friends to go to AutoMax to I'm Very happy with my purchase. My Sales Person Mike Joseph was so professional and very gracious. I already told all my friends to go to AutoMax to buy a car because I would buy again! Thank you Mike I will see you Soon! More

Shoddy Work & Poor Customer Svc - Lengthy but worth the read I recently purchased a 2013 Infiniti G37X from Automax Framingham on 9/12/15 and from the start it was an unpleasant experience. While signing the p I recently purchased a 2013 Infiniti G37X from Automax Framingham on 9/12/15 and from the start it was an unpleasant experience. While signing the paperwork I was asked by Dave Kerr if there was anything in particular I would like to have done with the vehicle. I asked to have the car washed, waxed and detailed and I was told this was a standard feature. When I picked up the car it was still in the shop finishing with the detail. When it was brought it out there was wax and polish in multiple crevasses that wasn't removed and globs of polish were left on the drivers side exhaust. The carpets had not been vacuumed and I banged dirt out of them when I got home. I opened the sunroof on the way home and all sorts of debris flew into the vehicle. A few days later as I was leaving for work and the windows had fresh dew on them I could still see the wax residue on the windows where they removed stock numbers. I test drove the vehicle on 9/5 and was going to pick it up on 9/12. Before I purchased the vehicle I asked for a second intelligent key. I was promised by the salesman Jay Spaddy that he would make sure a second key was made. He said a "key guy" comes in every Tuesday and Thursday. When I picked up the car I asked Jay for the second key and his response was "Oh I'm sorry I don't have it. The key guy must have been sick or something" Then I noticed that the "I" in Infiniti on the back of the car was missing. It was there on the test drive so it must have come off in the detailing process. When I mentioned this to Jay he apologized and said he should have noticed that. He offered to send me an I and told me how to replace it. I live two hours from the dealership and jay's initial response was just make an appointment for a Tuesday or Thursday and bring it back in. On top of that this dealership is so cheap they can only afford to give a new car buyer $15 worth of gas. Woo hoo!!! During the week between 9/12 and 9/18 there was a great deal of miscommunication. I spoke to Jay almost daily via phone, email or text and explained my frustration. I explained the shoddy work with the detailing and he said he was going to seek permission from his manager to have a loaner car brought out to me and get my car in for service. He would have it re-detailed, replace the Infiniti badge on the trunk and have the duplicate key made. I was also told the dealership only has one loaner car. Kind of surprising for such a large dealership (they claim over 400 cars for sale on their website). I purchased an interior and exterior protection and when I told Jay about the dirty floor matts he himself volunteered to say that he now questions whether the protection was applied properly because it is not to be applied to dirty surfaces and it is to be applied to the floor mats. One more thing to be redone. The Infiniti comes with a lot of features and options and upon taking possession nobody took the time to explain anything to me about the car. I was handed the key and sent on my way. I got home only to find the vehicle came without the owners manual. This afternoon the warning came on notifying me that the battery in the intelligent key was low. I need to replace the battery but a spare key sure would be handy. I sent Jay a text message and an email on Monday 9/21 asking him to call me to confirm receipt. I did not hear from him so I called him around 6:30 pm. He said he got my message but he was slammed and was with two customers. He said I will call you tonight. Monday night, no return call...Tuesday no call...Wednesday no call. So I write this review on Wednesday 9/23 and none of the issues detailed above have been resolved. I sent an email to the dealership asking for the contact information of the manager and I have not received a response. The salesman I dealt with ignores me as does management. My advice to those shopping for a vehicle...steer clear of Automax Pre-owned in Framingham, MA. Should you purchase a vehicle from them don't expect much customer service and if anything needs to be fixed or resolved prepare yourself for a long excruciating process because ignore is the easiest option for them. More

Best first car experience ever ✊ The salesman were very delightful in helping me choose my first car. The salesperson Mike Joseph made sure I was getting exactly what I wanted in a ca The salesman were very delightful in helping me choose my first car. The salesperson Mike Joseph made sure I was getting exactly what I wanted in a car, and I never been more happier with the car I chose. John in finance worked miracles in making sure I can get the payments to my budget, AND HE WAS ABLE TO GET ME A WARRANTY! Nick in insurance was also extremely helpful in getting me my first car. The customer service is amazing and I'm more then happy to reccomend anyone to this dealership! More

Please ask for Mike (MJ) great person! My recommendations are geared towards Mike (MJ) at automax since he did everything for us. He was an amazing salesperson - very honest and patient. HI My recommendations are geared towards Mike (MJ) at automax since he did everything for us. He was an amazing salesperson - very honest and patient. HIGHLY recommend him. Can not really give my opinion on service department as of yet, but will as time permits... Brenda More

Sales Associate Was Awesome and car selection is top notch My overall experience at AutoMax was excellent! I can't say enough about the level of attention my Wife and I received from our Associate, Mike Josep My overall experience at AutoMax was excellent! I can't say enough about the level of attention my Wife and I received from our Associate, Mike Joseph. Mike was extremely helpful and very patient as my wife and I test drove many cars until Mike found us the perfect car for our needs. We have passed Mike's name and contact information on to several friends and will pass it out to more. Our next car purchase will bring us back to AutoMax and Mike Joseph. More

best car buying experience! I had a great experience inAutoMax Pre-Owned - Framingham. Kent Jackson, who is the salesman, helped me a lot when I purchased the new vehicle. He is I had a great experience inAutoMax Pre-Owned - Framingham. Kent Jackson, who is the salesman, helped me a lot when I purchased the new vehicle. He is friendly, kind-hearted and always put the customer in 1st place. I would definitely recommend him to anyone looking to buy a preowned vehicle atAutoMax . He was a pleasure to work with. More

Great Experience! I went into this dealership not sure what kind of vehicle I was looking for, Mike Joseph was highly knowladge about each car and what would be the bes I went into this dealership not sure what kind of vehicle I was looking for, Mike Joseph was highly knowladge about each car and what would be the best fit for me, he narrowed his inventory and I now have a great car that I love! I would reccomend this dealership and especially their quality of service! More

Great job Mike was friendly and able to work with us to stay in our budget to get a great car. He spent a great deal of time with us on two occasions to help an Mike was friendly and able to work with us to stay in our budget to get a great car. He spent a great deal of time with us on two occasions to help answer all our questions. Not pushy at all More