AutoMax Preowned Framingham

Gui was very helpful, he helped me get out of my really old car, will always recommend Gui he is great! old car, will always recommend Gui he is great! More

O Guilherme foi um excelente atendente! Fez um ótimo atendimento no qual eu não tenho nada para reclamar!! Em relação a loja, eu também posso dizer que eu super recomendo, ótimos preços e a Fez um ótimo atendimento no qual eu não tenho nada para reclamar!! Em relação a loja, eu também posso dizer que eu super recomendo, ótimos preços e atendimento! More

Gui was great , very helpful throughout the entire process , made car buying an absolute breeze process , made car buying an absolute breeze More

It was a pleasure working with Joel to finding my new vehicle. He knew exactly what he was doing and made the process easier than it was. Very skilled and professional. 100/10 recommended. vehicle. He knew exactly what he was doing and made the process easier than it was. Very skilled and professional. 100/10 recommended. More

Predatory and rude. Held my keys for almost an hour and refused to give them back. Held my keys for almost an hour and refused to give them back. More

Asked me to commit fraud or they would unwind the deal. Demanded I call the bank and tell them information that wasn’t true. Demanded I call the bank and tell them information that wasn’t true. More

If you're reading this it's because (like me) you value reading reviews and other people's experiences. Look no further. Three major departments of any dealership are sales, finance, and service. I can reading reviews and other people's experiences. Look no further. Three major departments of any dealership are sales, finance, and service. I can confidently say I had a horrible experience in all three of these departments. [For context, I worked in the automotive industry for three years so I have a pretty good idea of what the process should or shouldn't be.] Sales: the salesman I worked with (Diogo) could use some additional training on customer service skills. When I initially left the dealership, and we were still negotiating, he was very responsive via call or text. Literally the day after the deal was completed and I signed the paperwork, he was very difficult to get ahold of. This persisted for several days. Although I explained to Diogo that I previously worked in the industry and was serious about purchasing the vehicle, he nevertheless used patronizing language like I had never purchased a car before. Finance: the sales manager/finance manager was almost as bad as Diogo, but not quite. From the moment I walked into the dealership, I told them that I was looking for X for my trade and if we hit that number I was ready to do the paperwork. After going back and forth for half an hour, he finally says, "if I can get to X paperwork, are you ready to buy the car right now?" To which I said of course, that's all I've been saying. He comes back and says, "I gave your car a second look and we can't get to that number. It actually might need tires." Just a slimy way to negotiate. I ended up purchasing even after all that because we were only $500 off. The finance manager was condescending and dismissive, and suddenly became the nicest guy in the world once I actually purchased the vehicle. Service: the day I drove my vehicle home, I noticed a very loud and obnoxious grinding sound coming from the wheels that I did not hear while I was test driving it. I contacted the salesman right away and he was unresponsive (surprise). When I finally made it back to the dealership, they took a look and said that the sound must be coming from the tires because some tires just sound like that because of the wheel pattern. I explained that this was very unusual and I have never heard such a sound coming from tires. At the end of the day, I cancelled the deal altogether and will never return to give them business again. The only reason I didn't have a bad experience with the parts department is because I didn't interact with them. Please go elsewhere for a vehicle purchase. More

First time purchasing a car and Automax Framingham made it a smooth and enjoyable experience. Great customer service in every aspect. Gui was an excellent resource every step of the way, sharing knowledge, it a smooth and enjoyable experience. Great customer service in every aspect. Gui was an excellent resource every step of the way, sharing knowledge, accommodating any requests and getting over whatever obstacles were faced during this process. He gets it done!! The car is in great condition, runs smoothly and was priced just right. Ana in finance was a great help as well. Very satisfied with my purchase. More

GUI and his team at AutoMax Preowned in Framingham was awesome! They delivered exceptional customer service when I bought my 2018 Range Rover a month ago. I would definitely recommend their location to al awesome! They delivered exceptional customer service when I bought my 2018 Range Rover a month ago. I would definitely recommend their location to all my family & friends when purchasing their next vehicle. Kudos to the staff, including Gui, Ana, & Mike in the service dept. Thank you so much! More

I was treated with the up most respect and in a timely manner, the service was great, was able to have all my questions answered, and was able to address any issue I was having without any problems or he manner, the service was great, was able to have all my questions answered, and was able to address any issue I was having without any problems or hesitation. More