AutoMax Preowned Framingham

I had a great experience. Joel and Luis made it quick and easy. The car was everything I wanted. very happy.woul highly recommend them. Joel and Luis made it quick and easy. The car was everything I wanted. very happy.woul highly recommend them. More

Gui is an amazing salesman. He sold me my car over the phone site unseen went above and beyond with video and time on the phone I ended up with a very nice QX 60 which was what He sold me my car over the phone site unseen went above and beyond with video and time on the phone I ended up with a very nice QX 60 which was what I wanted. when I have people shopping for cars now I make sure they check that site and if they are going to buy or are interested I tell them look/ask for him. More

Gui made it so easy to purchase a new vehicle! He walked us through the process and was a pleasure to work with! He walked us through the process and was a pleasure to work with! More

Gui was very helpful, he helped me get out of my really old car, will always recommend Gui he is great! old car, will always recommend Gui he is great! More

O Guilherme foi um excelente atendente! Fez um ótimo atendimento no qual eu não tenho nada para reclamar!! Em relação a loja, eu também posso dizer que eu super recomendo, ótimos preços e a Fez um ótimo atendimento no qual eu não tenho nada para reclamar!! Em relação a loja, eu também posso dizer que eu super recomendo, ótimos preços e atendimento! More

Gui was great , very helpful throughout the entire process , made car buying an absolute breeze process , made car buying an absolute breeze More

It was a pleasure working with Joel to finding my new vehicle. He knew exactly what he was doing and made the process easier than it was. Very skilled and professional. 100/10 recommended. vehicle. He knew exactly what he was doing and made the process easier than it was. Very skilled and professional. 100/10 recommended. More

Predatory and rude. Held my keys for almost an hour and refused to give them back. Held my keys for almost an hour and refused to give them back. More

Asked me to commit fraud or they would unwind the deal. Demanded I call the bank and tell them information that wasn’t true. Demanded I call the bank and tell them information that wasn’t true. More

If you're reading this it's because (like me) you value reading reviews and other people's experiences. Look no further. Three major departments of any dealership are sales, finance, and service. I can reading reviews and other people's experiences. Look no further. Three major departments of any dealership are sales, finance, and service. I can confidently say I had a horrible experience in all three of these departments. [For context, I worked in the automotive industry for three years so I have a pretty good idea of what the process should or shouldn't be.] Sales: the salesman I worked with (Diogo) could use some additional training on customer service skills. When I initially left the dealership, and we were still negotiating, he was very responsive via call or text. Literally the day after the deal was completed and I signed the paperwork, he was very difficult to get ahold of. This persisted for several days. Although I explained to Diogo that I previously worked in the industry and was serious about purchasing the vehicle, he nevertheless used patronizing language like I had never purchased a car before. Finance: the sales manager/finance manager was almost as bad as Diogo, but not quite. From the moment I walked into the dealership, I told them that I was looking for X for my trade and if we hit that number I was ready to do the paperwork. After going back and forth for half an hour, he finally says, "if I can get to X paperwork, are you ready to buy the car right now?" To which I said of course, that's all I've been saying. He comes back and says, "I gave your car a second look and we can't get to that number. It actually might need tires." Just a slimy way to negotiate. I ended up purchasing even after all that because we were only $500 off. The finance manager was condescending and dismissive, and suddenly became the nicest guy in the world once I actually purchased the vehicle. Service: the day I drove my vehicle home, I noticed a very loud and obnoxious grinding sound coming from the wheels that I did not hear while I was test driving it. I contacted the salesman right away and he was unresponsive (surprise). When I finally made it back to the dealership, they took a look and said that the sound must be coming from the tires because some tires just sound like that because of the wheel pattern. I explained that this was very unusual and I have never heard such a sound coming from tires. At the end of the day, I cancelled the deal altogether and will never return to give them business again. The only reason I didn't have a bad experience with the parts department is because I didn't interact with them. Please go elsewhere for a vehicle purchase. More