AutoLenders of Newtown Square of Edgemont

Prompt courteous The staff was friendly and quickly got my car in for service. The oil change was completed in a reasonable amount of time. I was happy with result The staff was friendly and quickly got my car in for service. The oil change was completed in a reasonable amount of time. I was happy with result More

Luke warm This dealership has just recently changed hands for the second time is almost as many years. I'm not sure what's going on with that. Regardless, I f This dealership has just recently changed hands for the second time is almost as many years. I'm not sure what's going on with that. Regardless, I found everyone at the service desk to be courtesy and efficient. I waited two hours to simply have my snow tires taken off and it cost $100, which I expected. But then the charged me $2 for each mounting weight they used. That never happened with either of the previous owners. It was one fee, weights included. Similarly, I needed a day time running late replaced. I was quoted $6.50 for the part and was told to return the next day because they needed to order it. I expected there would be a nominal service charge and the whole thing would come in at no more that $20. When I got the bill it was $29 and the part was $14.40. When I question this, the courteous customer service person explained that he had quoted me for the wrong bulb, regardless, he said, they would have adjusted the service charge so that the price would be $29 no matter what the bulb cost. Wait. What? The service charges are on a sliding scale depending on what they want to price to come out to. That seems unfair and a little under handed. I don't want to make too big a deal out of this. They all seemed very nice. However, I felt they were "nickel and diming" me and that the pricing seemed somewhat dishonest. More

Superior Customer service was excellent! Wait was short and they even allowed my dogs to wait inside with me so we'd be out of the rain. Wonderful dealership. Customer service was excellent! Wait was short and they even allowed my dogs to wait inside with me so we'd be out of the rain. Wonderful dealership. More

Great start, not a complete finish My service advisor was very nice. And the waiting space was comfortable. I was in and out in 2 hours. I'm recommending as they did make sure to max My service advisor was very nice. And the waiting space was comfortable. I was in and out in 2 hours. I'm recommending as they did make sure to maximize my visit. While at the dealership, it was discovered I needed my yearly ispection... something I wasn't expecting as I bought the car in December. I appreciate the proactiveness, but a bit bummed my car lasted only 5 months on inspection from the purchase. Also, upon my drive home, the low tire pressure light came on which was extremely frustrating since I had my tires rotated. It was discovered all were filled to 35psi, but the door sticker says 38psi. All 4 tires needed air and a reset of the tirepressure button. Just a little frustrating to be at a dealership and then having a warning light come on within a mile of home. Also, I noticed the sticker in my car advising of my next oil changes says to come back in 5,000 miles, but I'm pretty sure I can go up to 10,000 miles based on previous experience and information. More

handled very well Leo, did a great job and had me in and out as promised. would go back again for service in the future. looking for ward to new service center Leo, did a great job and had me in and out as promised. would go back again for service in the future. looking for ward to new service center More

Customer Service - Repair Efficient and welcoming. The repairs were handled quickly and a loaner car was offered easily. I needed new hinges on my trunk and a repair to the em Efficient and welcoming. The repairs were handled quickly and a loaner car was offered easily. I needed new hinges on my trunk and a repair to the emission system. All is working beautifully. More

Quick and easy transition starting a new lease Friendly and efficient service. I've worked with this dealership for over 10 years. The deal and the paperwork were setup ahead of my arrival. In and Friendly and efficient service. I've worked with this dealership for over 10 years. The deal and the paperwork were setup ahead of my arrival. In and out. The car was cleaned and ready to go. More

Best dealership experience I've ever had. My wife is expecting so we needed to upgrade our Tiguan. The dealership we had been with was not willing to work with us at all since we were under wa My wife is expecting so we needed to upgrade our Tiguan. The dealership we had been with was not willing to work with us at all since we were under water on our loan and quite frankly I was done with them anyways. In all honesty I was done with VW but I asked a buddy of mine who's in the business for a recommendation and he gave me Andy's number, one of the principals of VW of Newtown. I stopped in and within 5 minutes of talking to Andy I knew this was someone that I want to do business with. It was clear they don't want to just sell you a car they want to become your dealership for your next 10 cars. Not only were they considerate of my time they were extremely upfront about what I could expect and what they were trying to do. When it was all said and done Andy gave us significantly more for our trade in than the dealership we actually purchased it from, he discounted the car and gave me several options to choose from. We decided on an option for a beautiful new Tiguan and an extremely friendly and knowledgable associate walked me through the features and made sure to let me know if I ever have questions that I can always call or text him. This was the best experience I've ever had at a car dealership and I plan on getting an Atlas from them in a couple of years. This is a 10 star operation. More

Great experience start to finish From the second I walked in everyone was great. Shane greeted us, helped us pick out a new car, and explained all the features to us. We picked out a From the second I walked in everyone was great. Shane greeted us, helped us pick out a new car, and explained all the features to us. We picked out a new2017 R line Passat and I could not be happier. By far the best experience I have ever had at a car dealership! More

Awesome service Came to dealership shopping for a car. Very welcoming, very informative, very cautious., and VERY HONEST. Helped us get what we asked for, helped us Came to dealership shopping for a car. Very welcoming, very informative, very cautious., and VERY HONEST. Helped us get what we asked for, helped us set up the car. Went over paperwork and closed deal fast. Recommend them for all your buying and servicing. More