AutoLenders of Newtown Square of Edgemont

Turbo replacement Amy did a nice job wth corporate to ensure a portion of the job was covered under warranty. She was very friendly and professional. I was very satis Amy did a nice job wth corporate to ensure a portion of the job was covered under warranty. She was very friendly and professional. I was very satisfied. More

Service for recall notice Recall work was completed faster than estimated time given; Service Mgr Amie Watts very friendly & professional! A prior service for replacing a fan s Recall work was completed faster than estimated time given; Service Mgr Amie Watts very friendly & professional! A prior service for replacing a fan switch was also completed on time; Time Watts again handled that service, doing a friendly & professional job. More

service checkup Easy to schedule service, done on time and good communications. Recalls done without any questions from me. Great customer service with full explanati Easy to schedule service, done on time and good communications. Recalls done without any questions from me. Great customer service with full explanation of charges. Pricve was less then quoted estimate. More

Recall I got a notice that I needed to contact a dealership because of a recall. I was able to have the problem resolved quickly and efficiently. I got a notice that I needed to contact a dealership because of a recall. I was able to have the problem resolved quickly and efficiently. More

Doesn’t meet my standards On 7/5 I called about an airbag sensor issue, I was told it would be $160 for a diagnostic charge. I explained my car had been having issues and that On 7/5 I called about an airbag sensor issue, I was told it would be $160 for a diagnostic charge. I explained my car had been having issues and that I had been working with the former owners. New owners didn’t want to accommodate my unresolved issue. The overthinkiner I am; I asked if my airbag was going to deploy at any point or if it could just be a sensor issue. Was told it wouldn’t deploy but they couldn’t tell if it was a sensor issue without running the diagnostic... told them I’m not in the position to pay for the diagnostic fee for it to end up being nothing... later in the week I received a recall letter from VW saying my airbag CAN deploy at anytime and may seriously injure or kill me... I’d think a VW dealer would of known about the recall and been able to help when I originally called. I ended up taking my car in for the recall repair, my sensor is still on... I’m not sure why the issue STILL wasn’t addressed but it’s clear that the new owners are not concerned with customer satisfaction. More

Horrible excuse of a dealer Took my car to get diagnosed because it was giving me a million problems and the dealer was not able to diagnose my car properly because it was “too l Took my car to get diagnosed because it was giving me a million problems and the dealer was not able to diagnose my car properly because it was “too low” for their lift. I understand it’s under new management but no one there can figure out how to put a car on a lift, they shouldn’t be working on cars at all. Advice for the technicians next time a low car comes to get diagnosed, “drive the car up on a 2x4.” Advice for future customers, “Go somewhere else.” More

A great experience I had scheduled maintenance for my vehicle and showed up for it, but the online system didn't log the appointment. They still took care of me quickly. I had scheduled maintenance for my vehicle and showed up for it, but the online system didn't log the appointment. They still took care of me quickly. I left my vehicle, got a call two hours later that everything was done, with charges less than estimated. It's hard to think of a better experience given the conditions. I'll be back! More

The very best experience!! The entire VW of Newtown Square team was amazing from start to finish. They made the entire process straightforward and painless. They were profession The entire VW of Newtown Square team was amazing from start to finish. They made the entire process straightforward and painless. They were professional, kind and knowledgeable. But most of all- I LOVE my Atlas - the style , the storage space, the legroom in all rows- and find it to be a pleasure to drive. Thank you Newtown Square team- you have a customer for life. More

new ownership is a breath of fresh air No fuss, no muss, easy to make a service appt on line. The team is very friendly and work completed quickly and i was on my way. No fuss, no muss, easy to make a service appt on line. The team is very friendly and work completed quickly and i was on my way. More

Service They recently changed ownership as I remember them when they were YBH. They are making improvement to the bulilding and I'm looking forward to going b They recently changed ownership as I remember them when they were YBH. They are making improvement to the bulilding and I'm looking forward to going back when they are done in September. I so much prefer this place over other VW dealers as it is much more relaxed and quiet as opposed to othes like the one in Ardmore and Downingtown. You have a new customer. More