AutoFair Toyota of Tewksbury

First off I appologize for this taking me over a week to fill out I have been ridicuously busy. I never rate anyone a perfect score, I always find something wrong with everywhere especially a dealership. fill out I have been ridicuously busy. I never rate anyone a perfect score, I always find something wrong with everywhere especially a dealership. To my amazement I actually have not one bad thing to say about this dealership, I went down there on a whim knowing exactly what I wanted and exactly how much I was willing to pay. The first salesman to greet me was jose who was new to the business and I thought to myself here we go. It was presidents day and very busy and I thought I was just in for a long aggravating experience with someone who couldnt give me the answers I wanted. I have to surprisingly say that jose was quite educated towards most of what I needed to know, he was patient, understanding and willing to answer every question I had for him without the typical salesman redirects and half truths! the few questions jose hadnt come across with yet in his brief career there he made sure he got someone that could answer them. Jose was a professional through the whole process and made both my and my wife's stay there as comfortable as possible it really was a pleasure to be there, I am not used to that kind of attention, respect or courtesy from dealerships they really did care they truelly are the ordinary joe's dealership. Everyone that jose had asked a question showed all of the same qualities they were very helpful and really cared about us choosing them as a dealership and you could really tell they all loved there jobs from jose the newest member to the managers and everyone else involved, I can't understand how this kind of behavoir is not installed in some of those other dealerships. I also want to mention Rick who is also a salesman there, the next time we came back to pick up our new car, jose had not yet been through a thourough walk thru of the particular model we had bought to show the buyer all the ins and outs and buttons....etc that the car had offered. Rick explained to us he had done it numberous times and if it was ok with us he was gonna go through it with us while jose watches. Rick had a gameplan that was fantastic he went thru the car explaining every detail and answered any questions that we had about certain devices in the vehicle. Jose also asked questions while he was learning and he asked alot of questions I wish I had thought of myself and after that whole experience was over I truelly felt comfortable about our newest purchase. I could go on and on however I am kind of busy...lol I would say to a potential car buyer that I saw a commercial one time about a dealership that said something like shop us last and I really hope its not this dealership but I would confidently say that same idea for this particular dealership especially if you have alot of time to kill at all the other ones, Personally I shopped them last and it will be the last time I ever shop for a car anywhere else, I wish all you future buyers the best of luck and when your through getting jerked around by other dealerships take a trip over there you just might find yourself writing a long letter telling everyone how happy you were, kind of like this one...lol More

I had a great experience with Andres right form the time I walked in the door. He greeted me and welcomed me to a cup warm coffee. I gave him my specifications and he was able to find me exactly what I want I walked in the door. He greeted me and welcomed me to a cup warm coffee. I gave him my specifications and he was able to find me exactly what I wanted. He explained to me the car jargon in terms that I couldunderstand. I also loved that your dealership liases with insurance companies and also the RMV so I DO NOT HAVE TO MAKE THE TRIP TO THE RMV!!!! I would recommend Andres and your dealership to anyone looking for a metor vehicle in future. More

I gave the rating I chose to give because the customer service that I received from Andres Damiron was exceptional. He was very professional, helpful and friendly. I did not meet another dealer that day , service that I received from Andres Damiron was exceptional. He was very professional, helpful and friendly. I did not meet another dealer that day , I met a friend and I am very happy that I chose to go to this dealer because I know they tried their hardest to get me the car I wanted. I would recommend this dealership to everyone. More

Have been and still continue to be satisfied with Ira Toyota of Tewksbury. No complaints at all. Excellent customer service, patience with questions from customer, including explaination of the process Toyota of Tewksbury. No complaints at all. Excellent customer service, patience with questions from customer, including explaination of the process, need and cost involved. Prompt service with continual follow up as to estimated repair time and nature of problem. Very very satisfied with being able to use my maintenance coupons. Scot Carleton, the service representative who waited on me, was very thorough, patient and knowledgable about Toyota servicing and what was needed to maintain smooth operation of my vehicle at time of service. All in all, again, exceptionally satisfied with accomodating attitude and services provided at Ira Toyota of Tewksbury!!! Dianne Plamondon Owner of a 2008 Toyota Yaris More

The maintenance light switched on after 5k miles. It was time for my first service. Quickly took an evening appointment, drove to the dealership and gave my car. Within 30-40 mins they gave me my car back w time for my first service. Quickly took an evening appointment, drove to the dealership and gave my car. Within 30-40 mins they gave me my car back with all the inspections, oil change and tire rotation. Very satisfied with the service department. Don't even have to re-think for my next service, Ira is where I'll always go. Definitely recommended! More

I had an excellent experience working with IRA of Tewksbury. Mark Hevesh took us through the purchase process from beginning to end and was completely professional all the way through. Marks'ability Tewksbury. Mark Hevesh took us through the purchase process from beginning to end and was completely professional all the way through. Marks'ability to really listen to what we needed and what would fit our budget made everything about this purchase easy for us. There were a few areas of concern I had and he really went the extra mile to get everything together. I was completely surprised when he told me he had only been in this Sales position for about 1 month. Toyota of Tewksbury definitely made a great choice when bringing him on as part of the team. My overall experience was really great and everyone was extremely helpful and friendly. I look forward to many great years with my new car and the service from this dealership. More

Drove my sedan for a long time and was looking for something more. Did my homework with the pricing and the right time to buy a vehicle and started my dealings with all dealers. Test drove the model a something more. Did my homework with the pricing and the right time to buy a vehicle and started my dealings with all dealers. Test drove the model at various Toyota dealers before I stopped at IRA with Mr. Andres. I consider myself a smart buyer and did my homework comprehensively. I knew what deal I was getting from all. Andres on the other hand came to my price in 5 minutes, made sure I have my color in another 5 minutes and I was out paying a security deposit within 1 hour of my visit which included a test drive and a full lengthy explanation of the specifications of the car. Delivery of the vehicle was smooth, trade-in was quick, overall came out to be the best car buying experience. I am looking forward to returning to IRA and for sure my friends are getting referred to the same! More

We just purchased a car with salesman Andres Damiron. Our experience in working with Andres was excellent. He took the time to spend with us while we sorted through and test drove vehicles. Andres was Our experience in working with Andres was excellent. He took the time to spend with us while we sorted through and test drove vehicles. Andres was knowledgeable, experienced and accommodating as well as a gentleman. He really helped facilitate a great deal along with the general manager, Ed Stokel. On pickup day everything went smoothly and we are happy to have given this dealership our business. More

Having Andres as a sales representive made purchasing my 2008 Toyota Highlander a pleasant experience. He understood that I did not need to be pressured and wanted to make a purchase based on quality and p 2008 Toyota Highlander a pleasant experience. He understood that I did not need to be pressured and wanted to make a purchase based on quality and price of the vehicle. I went to many dealerships that did not listen to my requests. Andres not only listened but used his experience and skills to make the purchase one of the best. Thanks again Andres and IRA Toyota More

When I came to Ira Toyota of Tewksbury, I had been to several other dealerships. Dmitriy was very helpful and made a persuasive sales pitch. several other dealerships. Dmitriy was very helpful and made a persuasive sales pitch. More