AutoFair Toyota of Tewksbury

HORRIBLE MANAGEMENT AND SERVICE I bought a Highlander in August. I have a good friend who works there so i went there simply because of that. As soon as I started to use my new truck I bought a Highlander in August. I have a good friend who works there so i went there simply because of that. As soon as I started to use my new truck I noticed my radio crashing all the time. It continued to crash so I called IRA to bring it in. Since then I have brought my car in numerous times, they have replaced the radio, updated it and what ever other things they have done. All has not helped. I completely understand this is an issue that Toyota has to deal with BUT I bought the truck from IRA. I have been told "The GM is on the verge of telling me not to come back" "This is not an IRA issue its a Toyota issue and to deal with them" I have to email and call numerous times to get an answer, if I wait on them I won't hear anything. The customer service in IRA Tewksbury is horrendous. I would stay clear and away from them. They are ok to sell you a vehicle but to support it or back it is where they completely drop the ball. The amount of emails and conflicting statements and info I have from IRA and Toyota is embarrassing to say the least. I will NEVER buy from IRA again and pretty much DONE with Toyota. As I have been dealing with this issue for over 6 months (or since I bought the truck). I have been told by the GM of IRA Tewksbury to use another dealership to have my repair fixed. They are not competent enough to manage this repair over the past 6 month. I was also told by the service manager that I should "either get a Bluetooth ear piece, use your phone on speaker or use your watch" for a solutions to my issue regarding my 30k plus truck i purchased from IRA! Professionalism at its best! You have been warned STAY CLEAR OF THIS DEALERSHIP!! Steve DaSilva, Thank you for solidifying the fact that you and IRA could not facilitate the repair with Toyota, as a consumer I do not have the direct contact with the staff needed to get the repair completed directly with Toyota. When meeting with the Toyota corporate field technicians they advised me they would NOT be able to pull any logs or records from the car, then you're service manager advised me months later they want me to gather date and times of these event to pull the records from the computer of the car. The games and waste of time not only Toyota has played but the lack of customer service and response from the Service department at IRA is horrible. To confirm this is an issue with Toyota and to say it is NOT with IRA is clearly a lack of accountability to help a customer with an issue. It was I who had to hound, email and call over and over the past 6 months since buying this vehicle from IRA to have things moving along. So before you take credit for having Toyota coming in to look at this it was myself who pushed to have this problem looked at by NO means was it any concern or urgency on the behalf of IRA. I do want to thank you for putting that in writing, when I called Toyota to file an official complaint I advised them of these very comments you just made as you stated similar via email. They advised me that is NOT how Toyota would like to be represented and not how they value their customers. So thank you for clarifying this on a public forum like this. As for your comment regarding an aftermarket device, just to be clear for anyone reading this. He is referring to an iPhone which I am one of millions who uses one. I have tried 3 iPhone and a Droid on this and they all have the same outcome. Yet this is an issue with an aftermarket device? No this is technology which has been out for years, if you do a little research on the bluetooth issues within Toyota's this has been happening as far back as 2012. Clearly sad the 2011 Tahoe I traded in didn't have any of these issue when using the bluetooth but yet this does. Then advised by the service manager to buy a bluetooth headset after paying 30k plus for the truck. For anyone reading this and thinking of buying a Toyota, Stay clear of IRA or Group 1 Auto. They will sell you a vehicle but will not support it and advise you to go to another dealership. You will have to stay on top of them day after day week after week if not they will not stay on top of the issue fo you. If you do a little research you can see this yourself not only on this thread but other reviews. They have a 2 Star Review on here for a reason!!! STAY AWAY!! More

All over a remote starter I purchased a brand new Toyota Corolla le premium edition eco 2019 got charged for all of these extra options and the car did not come with a remote s I purchased a brand new Toyota Corolla le premium edition eco 2019 got charged for all of these extra options and the car did not come with a remote starter I called corporate and the dealer and they didn’t care about it I will never go back to this dealer ship they are snakes I even reached out to the CEO waiting on him to respond back to me because this is horrible customer service I’ve always purchased Toyota’s and because of a remote starter I will no longer purchase from them they don’t care about you after you have signed that contract I gave them several chances to make this right and nothing they are more concerned about me trading in my 2015 Camry than offering to install a remote starter in my wife’s car More

Find another Dealer My daughter bought her first car (used Buick Lesabre) from Ira and in less than 4 months the transmission had to be replaced. Ira initially indicated My daughter bought her first car (used Buick Lesabre) from Ira and in less than 4 months the transmission had to be replaced. Ira initially indicated that they would help with the cost of a rebuilt transmission ($2300). We proceeded to have Lowell Transmission, who was outstanding to work with, put in a rebuilt transmission at a cost of $2300. Apparently Ira Toyota then decided not to help with the cost and stopped returning phone calls. While this was a small amount of money for Ira Toyota, it was a very significant amount of money for a young person trying to afford her first car. Find another dealer. More

Waste of time!!!!!!!! Don’t recommend this place!!! All they did was waste our time!!! Spent 3plus hours at this dealer negotiating and doing paper work just for them to ba Don’t recommend this place!!! All they did was waste our time!!! Spent 3plus hours at this dealer negotiating and doing paper work just for them to back out the deal when we went to pick up the vehicle!!! Very un professional and poorly managed. Lack of communication on management!!!! More

Excelent The service was done in a short time, and the service advisor was very polite and respectful The waiting room was clean and had a TV and Donuts The service was done in a short time, and the service advisor was very polite and respectful The waiting room was clean and had a TV and Donuts More

Awesome customer service I have rated this dealership with a high score because of the excellent customer service, honest advise and transparency I received today with Cody La I have rated this dealership with a high score because of the excellent customer service, honest advise and transparency I received today with Cody LaFortune More

Great Experience Excellent service and friendly/professional employees. Cody explained everything I needed to know very clearly. I wish I purchased my vehicle from T Excellent service and friendly/professional employees. Cody explained everything I needed to know very clearly. I wish I purchased my vehicle from Tewksbury instead of Woburn. Thank you! More

Service for RAV4 Service tech was informative - took my car in without an appointment - waiting room was neat and clean. Total time from start to finish 65 mins. Service tech was informative - took my car in without an appointment - waiting room was neat and clean. Total time from start to finish 65 mins. More

The service crew was friendly.helpful. and accommodating. They were honest and very helpful with everything they were doing. Very accommodating including rides to pick up my car also. Very satisfied with thi They were honest and very helpful with everything they were doing. Very accommodating including rides to pick up my car also. Very satisfied with this dealership. More

Poor service I made an appointment a week in advance to remote start put in my new car.the day before the appointment I call to make sure I was all set to have rem I made an appointment a week in advance to remote start put in my new car.the day before the appointment I call to make sure I was all set to have remote starter installed.The following I brought car in 730 at approximately 230 I received call that need to pick up my car and and remote starter wasn’t install because they didn’t contact company that installs them.They told me to bring it back the next day.Well I lost out two days play due to there error.The number was given to make appointment directed me to a call center in Texas and it was a local.When I picked car up I said I hope they make good this up and service said well they already gave you 100 off price well I lost approximately 300 no able to work due to no car so in reality I it me more than the regular price. I found that I can used another dealership to maintain my car so I’m probally not going to use ira in tewksbury ma. More