AutoFair Subaru

We had a great experience in buying are new car. Jim was helpful and friendly. He worked with us to get to a price on the car that would work for us. This is why we are giving them great marks on this surve helpful and friendly. He worked with us to get to a price on the car that would work for us. This is why we are giving them great marks on this survey. More

Staff was very friendly and helped with questions/concerns in buying our brand new vehicle. All staff was very reassuring and accomodating especially Brian Cartier-emails & Mark Eber on f questions/concerns in buying our brand new vehicle. All staff was very reassuring and accomodating especially Brian Cartier-emails & Mark Eber on final paperwork. Salesmen Everett and Steve helped with test driving and becoming knowledgable of our new vehicle. Love that your dealership is clean and has a nice waiting room and easy to get to from where we live. More

As many know going to a dealership can be an unpleasant experaince i can trully say that getting the pleasure to work with singer subaru was one of the beat experiances ive had they are willing to make you experaince i can trully say that getting the pleasure to work with singer subaru was one of the beat experiances ive had they are willing to make you happy and work hard to acheive the higest level of expertice i wish i had another reason to buy a car because i would go back in a heart beat!! And even now going back to get my inspection sticker they make you feel welcome and all say hi its trully a well run dealership More

Vasily was very helpful in my search for a new car. He Vasily was very helpful in my search for a new car. He got a quick sense of what it was that I was looking for and helped me find exactly what I was Vasily was very helpful in my search for a new car. He got a quick sense of what it was that I was looking for and helped me find exactly what I was looking for at a price with which I was comfortable. More

Staff was very courteous and willing to spend extra time making sure my needs were addressed - went out of their way to make sure I received exactly what I wanted in a timely manner. making sure my needs were addressed - went out of their way to make sure I received exactly what I wanted in a timely manner. More

Our experience was so positive becaue there was not the usual sales pressure we have come to expect. Our sales person Steve Silva was very polite, patient, didn't talk down to us, and did not show or try usual sales pressure we have come to expect. Our sales person Steve Silva was very polite, patient, didn't talk down to us, and did not show or try to sell us anything we weren't interested in. He went over all the details of the cars we were interseted in and went over them again until he felt we really understood everythting. He did not evade or sidestep any of our questions. If he didn't know the answer or wasn't sure, he said so, and immediatly went to find the answer. Sometimes the least anticipated part of car buying can be your time spent with the finance person. Although it took a while, Mark Eber was also polite, patient and easy to talk with. He had some financial wisdom to offer that made a lot of sense to us and overall made the financing and seemingly endless paper signing experience more pleasant than I can remember. Our new Forester was ready for pickup the next day as promised. It was as clean and pristine as one could expect. The dealership also promptly got new plates and registration for us the next day. Sincerly; Robert Lewis More

The members of Singer Subaru were really helpful and went above and beyond to make sure I was completely satisfied. Steve the salesman helped me to decide the best car for my needs with my budget in mind, an above and beyond to make sure I was completely satisfied. Steve the salesman helped me to decide the best car for my needs with my budget in mind, and dedicated a lot of time to communicate with me in order to help every step of they way. More

As usual the staff at Singer Subaru were extremely helpful and knowledgeable. As this was my fourth lease purchase through this dealership I have grown to expect nothing less. helpful and knowledgeable. As this was my fourth lease purchase through this dealership I have grown to expect nothing less. More

Bought a new car for a fair price, but had really bad experience with the finance manager, Jeff. He talked me into buying extra warranty packages though I was not interested. He said the warranty was ful experience with the finance manager, Jeff. He talked me into buying extra warranty packages though I was not interested. He said the warranty was fully backed by Subaru and was offered by the manufacturer. He gave several paper work regarding the warranties, but they were seperate sheets for tire warranty, paint and bumper warranty and engine terrain warranty for 7years/100K miles. I was already made to wait for several hours in order to meet the Finance Manager, so I was exhausted and didn't look into all the details of warranty papers. After a couple of months, I had a punctured tire and contacted the dealer for repair as I had bought the extra warranty. Then I learned that I was duped into buying the extra warranty. None of the warranty was from Subaru, the manufacturer but from third parties. I was told to contact them directly to get my car fixed. When I contacted them, I was told they haven't even received any paper work from my dealer eventhough it was more than 3 months since I bought the car. I had to pay from my pocket to get the car fixed as I could not drive on a flat tire. I tried to contact the Finance Manger Jeff several times and left him many messages, but he never cared to call back. Finally, I got hold of another manager and threatened to take legal action if my warranty issue was not resolved. They somehow sent some improper paper work to the third party companies but it did not match upto the paperwork that I received when I originally signed at the time of buying the car. The term was far less, for only 4years/60K miles. I had to go to the dealer again with my initial paperwork to prove that I bought the warranty for a longer period and was made to wait for several hours again. They were able to fix a part of the warranty with one company, but still there are some other parts covered by other third parties who say they haven't received the paper work for the service contract. I think I'm going to sue them this time as I have given plenty of time and opportunities. For the people who have read this review, please use your judgement as I do not want anyone to go through this trauma that I did. More

This is my first Subaru. I visited Singer mostly because of the proximity to my home. What I experienced was a staff seeking to provide great service. Most everyone I met shared with me where they lived and of the proximity to my home. What I experienced was a staff seeking to provide great service. Most everyone I met shared with me where they lived and what brought them to work at SInger. Creating a friendly neighborhood feel to the dealership. Steve L was the sales person who took care of me. Steve was completely thorough, patient and informative about the vehicle I purchased. More