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AutoFair Subaru
Haverhill, MA
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 821 reviews
June 15, 2016
New Purchase 2016 Forester We recently traded my wife's 2011 Subaru Forester for a 2016. The Sales Associate was excellent and was very informative and professional. The Sales M We recently traded my wife's 2011 Subaru Forester for a 2016. The Sales Associate was excellent and was very informative and professional. The Sales Manager was involved in the sale and was more than fair with the trade in and worked with us to get the best price on the new car. I priced out the same car at three other Subaru Dealers and AutoFair gave us the best trade and price on the new car. Although I have been taking my 2012 Subaru to AutoFair and always have been happy with the rates and service, I waited to write this review until we had the new car serviced. The Service Department was great . I called and booked the appointment and they even asked me what was the best time for me to bring the car in. The Sales Associate and the Sales Manager came over while the car was being serviced and wanted to know if we were happy with the new car. I have purchased many new cars and have never had a Dealership that was so caring and concerned about a customer, after the sale. If you are looking to buy a Subaru and you care about customer awareness and customer focus then AutoFair Subaru in Plaistow is the Dealership you should visit first. I have a 2012 Subaru and because of the great deal we got on our 2016 and more important the super customer service we have received, we are going in to look at buying a new car for me. I would never buy a Subaru from any other Dealer...... More
by Bob1247
Employees Worked With
Rob McDermott, Director of Service / Dave Saccoia , Sales Associates
June 15, 2016
Wonderful buying experience! Hands down, the best Subaru dealer I've found! What a wonderful car buying experience! I recently purchased a 2016 Impreza from Dave, and it was the b Hands down, the best Subaru dealer I've found! What a wonderful car buying experience! I recently purchased a 2016 Impreza from Dave, and it was the best experience I've had at a dealership in over 15 years of buying cars. They had tons of cars, way more than the other Subaru dealerships I visited before them, their new Manager was amazing, I got a great deal, and I left happy with my new car! I will be recommending them to everyone I know! More
by MM0600
Employees Worked With
Dave
June 15, 2016
Despite the bad reviews my wife and i went to autofair Had a look around found the car we liked..when it came to the numbers it was that same as any place..everyone needs to my wife and i went to autofair Had a look around found the car we liked..when it came to the numbers it was that same as any place..everyone needs to be happy..after some back and forth with the salesman..we met the big boss..he put the numbers together for us that made us all happy...overall it was a great experience..i will be back in the future..thanks all involved More
by Vapingguru
Employees Worked With
Dave and don
June 13, 2016
Know the difference...Singer vs Autofair Singer was great, bought from them and continued with Service for years. Autofair took over late last year and service went way downhill. We live a fe Singer was great, bought from them and continued with Service for years. Autofair took over late last year and service went way downhill. We live a few miles from the dealership but now go to Exeter Subaru which I highly reccomend. More
by stevensalvi
Employees Worked With
Don't remember...multiple calls
May 30, 2016
Very unpleasant high pressure attitude. The salesman knew his stuff but couldn't understand why we didn't want a 2 yo car with 93,000 miles on it. They offered way below Kelly Blue Book an The salesman knew his stuff but couldn't understand why we didn't want a 2 yo car with 93,000 miles on it. They offered way below Kelly Blue Book and Edmunds price for our trade in and wouldn't budge. It was difficult to get the keys to our car back when we wanted to leave. The manager really put the pressure on us which made me want to get out of there faster. I don't feel I could trust this dealership and definitely would not buy anything from them. You be wise to remember that a satisfied customer tells one person and a dissatisfied customer tells ten people More
by Abby
Employees Worked With
Sales Dept.
February 23, 2016
Sells you options you did not order then fails to install. Do not purchase from them you have been warned. We traded in our car they gave us well below book value but stated the lowered the cost of the new car Do not purchase from them you have been warned. We traded in our car they gave us well below book value but stated the lowered the cost of the new car for the difference. Here is the kicker they increased the price difference above MSRP and charged us $900.00 for a 3m package they never installed. Still trying to get it installed three months later. More
by Harold1234
Employees Worked With
Sales Department
December 27, 2015
Purchase of 2016 Subaru Impreza - first time buyer Lots of pressure to put a deposit on a credit card, which was not necessary. Certainly no a laid back approach. Being near the end of the year, I su Lots of pressure to put a deposit on a credit card, which was not necessary. Certainly no a laid back approach. Being near the end of the year, I suspect they were aiming to fill their quota, and had no great sales discounts for the customer. The transaction was certainly not handled from the customer point of view, for which they appeared to have little or no regard. They were more interested in filling their needs than mine. Problem may have come from the heavy-handed general manager who was being needlessly unpleasant. I would have thought that they could have shown me extra consideration seeing as I was new customer. I suspect also that my uncertainties about the details made it easier to pressure and manipulate me. It may not have been a conscious action on their part, but I certainly felt very uncomfortable and pressured during the whole process. I told them how I felt, and they apologized, but at this point it didn't do much good. More
by Anonymous
Employees Worked With
Vasily and general manager
November 15, 2015
Wonderful Our salesman was informative explained all the safety details about the car, We very pleased that they had the car we had been looking for. Our salesman was informative explained all the safety details about the car, We very pleased that they had the car we had been looking for. More
by Kathy
Employees Worked With
Steve Lantagne
October 31, 2015
First Car I was emailing several dealerships to get quotes on the car I knew I wanted to buy. I got the best price from Singer Subaru, and decided to visit the I was emailing several dealerships to get quotes on the car I knew I wanted to buy. I got the best price from Singer Subaru, and decided to visit the lot the following day to test drive a car they had (exact make, model, and most importantly transmission) that I wanted. It was a great experience, it made buying my first car a very transparent process, and I got a great deal on my new car. More
by Dan B
Employees Worked With
Doug Maranville
October 27, 2015
Easy purchase This was probably the easiest car purchase we've made. We found the car online, arranged a test drive with Doug, and came back a few days later to pic This was probably the easiest car purchase we've made. We found the car online, arranged a test drive with Doug, and came back a few days later to pick it up. Doug was very accommodating of our schedules and made the process very smooth. More
by Subarurn
Employees Worked With
Doug
