AutoFair Subaru

" THAT WAS EASY " I recently purchased my first Subaru and it was the most pleasant car buying experience that I have ever had. Doug Maranville was awesome throughout t I recently purchased my first Subaru and it was the most pleasant car buying experience that I have ever had. Doug Maranville was awesome throughout the whole process and had all the answers and was very professional. More

On time and thorough I checked in quickly, at my appointed time. The service was explained and thoroughly performed. I will definitely continue using Autofair to maintai I checked in quickly, at my appointed time. The service was explained and thoroughly performed. I will definitely continue using Autofair to maintain my Subaru. More

Always on schedule My Forester is now three years old. Have add all my service at AutoFair (previously Singer). Nancy works the service task like a real pro. She is o My Forester is now three years old. Have add all my service at AutoFair (previously Singer). Nancy works the service task like a real pro. She is on top of everything. For an oil change tire rotation, and safety inspection, I am always out in under an hour. Today, I decided to take a look at an Outback while I was waiting. It was quiet in the showroom so Kim gladly brought me out to the lot and pulled out an Outback and gave me a tour. Overall, this is a very pleasant dealership. More

Pleasant Doug gave us simple, straight forward answers to ours questions, without the usual deceptive evasiveness of an auto salesman. Plus Doug assured us tha Doug gave us simple, straight forward answers to ours questions, without the usual deceptive evasiveness of an auto salesman. Plus Doug assured us that he was their to help in any way if we needed it in the future. Kayland went out of her way to offer her support should we need it if Doug was not available. More

A maintenance department worthy of its reputation I purchased a Forester in RI after an exhaustive study of reviews on the "best snow cars". I was initially shocked by the maintenance cost and disappo I purchased a Forester in RI after an exhaustive study of reviews on the "best snow cars". I was initially shocked by the maintenance cost and disappointed in the quality of service I was receiving. I was let down by 2 dealerships before deciding to become an educated consumer. I read many online reviews before scheduling the next big service appointment even though I was concerned that reviews can be skewed or unreliable. Two dealership service departments in MA, NH, RI climbed to the top of my review scale. AutoFair ranked No 1 and Patrick No 2 when I filtered online reviews through my own quality criteria and weight factors... (Yes... I'm an engineer with 35 years of service). Once my first visit at AutoFair was completed, I revisited my review table (Pugh Matrix) and AutoFair has climbed even higher. I do not want to mislead anyone about cost, though. Pricing was NOT one of my evaluation criteria because I have resigned to the fact that Subaru service prices sizzle everywhere. I will also caution that techs can be absent-minded or "miss a spot" under pressure, like everyone else. In this case, the mishap was that I was pulled over by a cop outside the dealership because I was driving away on a flat tire (nobody noticed it while replacing 4 brakes and rotors). Please feel free to ask "how many engineers does it take..." because I was equally guilty. How silly of me to drive away, turn on the radio, and drown out the thumping noise of a flat tire. Most importantly: The front desk managers, as well as the techs were courteous and personable. Being too old and impatient to stay seated for long, I paced back and forth (like an expectant father in a waiting room) in front of the service desk watching the maintenance process through the glass wall. I was often in the way but nobody lost their patience or their smile. OK... maybe a salesman pointed me twice to the coffee machine in the waiting room. Neither the mechanics nor the managers tried to sell unnecessary work to me. I was extremely happy NOT to get a lecture on "recommended" service or materials intended to inflate bills. I showed up 95 minutes before my appointment time, and nobody tried to "correct me" or to protest that I was messing up their scheduling software. Even though they respected customers with earlier appointment times, they also drove mine in a bay and a mechanic who was winterizing cars also found time to make progress on mine. At the end, I left 60 minutes earlier than expected. I can testify that my experience was great and that I look forward to socializing again with the two coordinators and the mechanic I met. Nice people that treat customers with respect. I am going back, and I have already pre-paid for a package of 4 oil changes through their Service Rewards Program. More

Exceptional Service Nancy and the Service Team always provides exceptional service. The Service Tech's review of my car pointed out work that need to be done in order fo Nancy and the Service Team always provides exceptional service. The Service Tech's review of my car pointed out work that need to be done in order for my car to continue running smoothly in addition to the routine service. All was completed sooner than expected. Nancy provided a recap of the servicing completed as well as a recap of my next service appointment. I always feel confident that my car is in excellant hands. A job well done! More

very good This is about the 4th car I bought at this dealership. My only problem this time was with the Finance Manager, Jose. He was not helpful. He was ver This is about the 4th car I bought at this dealership. My only problem this time was with the Finance Manager, Jose. He was not helpful. He was very confusing and I wasn't impressed with him. More

Very good experience The salesman Jared was very nice. Worked with me to get it to a payment that I wanted. He went over every detail about the car. Even when I went to pi The salesman Jared was very nice. Worked with me to get it to a payment that I wanted. He went over every detail about the car. Even when I went to pick up the car and there was a small scratch in the front that was not there when I test drove or looked at the car at first. Which he also said it was new. He is working to get touch up paint for it More

Couldn't ask for more pleasant staff Kind courtesy and friendly. Quick service with no hidden charges. Very fast turnaround. Great service staff with a great leader Rob. Service tech Ja Kind courtesy and friendly. Quick service with no hidden charges. Very fast turnaround. Great service staff with a great leader Rob. Service tech Jason was outstanding More