AutoFair Subaru

Always very professional and courteous . done when they say they will be and very friendly dealership done when they say they will be and very friendly dealership More

Always a pleasant experience at Autofair Subaru of Haverhill. Very courteous employees every time and never a complaint Haverhill. Very courteous employees every time and never a complaint More

The dealer was fantastic… straight forward, pleasant and honest! Alex allowed us the time we needed to make our decision. honest! Alex allowed us the time we needed to make our decision. More

Excellent service but you have no business requiring the number of words I decide to write you get a o for this question number of words I decide to write you get a o for this question More

Professional service department, Lita kept me informed, explained what was done and sent me home with detailed written information and recommendations for my next service. My car was finished ahead of the explained what was done and sent me home with detailed written information and recommendations for my next service. My car was finished ahead of the requested time! More

Tessah Stanton, my salesperson, was outstanding! !!The whole team was at Subaru very helpful. A++ !!The whole team was at Subaru very helpful. A++ More

We first went to Autofair several years ago complaining of problems with the parking break in our Outback. We were told repeatedly that there was nothing wrong. After being told this after repeated visit of problems with the parking break in our Outback. We were told repeatedly that there was nothing wrong. After being told this after repeated visits, finally one day while driving in city traffic, the parking brake self-engaged nearly causing my girlfriend to be rear-ended by a city bus. All of a sudden, after years of complaining about issues with the parking brake engaging, Autofair acknowledge the issue and SURPRISE, found out that Subaru of America had extended the warranty for this due to known issues. Not only did they charge us every time to tell us nothing was wrong, even when they finally acknowledged it as warranty issue, they still charged us a diagnostic fee for that and things like confirming that there was a hole in the upholstery after we pointed at the hole and said "there's a hole". For things like this, they charged us a diagnostic fee. We also complained for years about problems with the infotainment system and were told there was nothing wrong. Then, after years of complaints, it also failed completely, only now, it was outside of warranty and neither they nor Subaru of America would do anything to help. They were told of the problems for years, refused to do anything and now want to charge us over $1600 for a head unit that we reported problems with for years. They’ll never see another dime of my money, nor will Subaru of America. More

They were welcoming and the salesman was excellent in my own language. It was a good experience. own language. It was a good experience. More

Terrible experience. I called to see if a particular preowned vehicle I was interested in was available was told that it was. The drive to AutoFair is about an hour fo I called to see if a particular preowned vehicle I was interested in was available was told that it was. The drive to AutoFair is about an hour for me, but it was the car I wanted at a great deal, so it was worth it to me. I was prepared to purchase it immediately and even started the process for preapproval online to expedite the process. When I arrived at the dealership, one hour after confirming that it was still available, I was met with confusion, and which vehicle are you referring to, and let me check, and oh... it sold yesterday, but would you like to look at some more expensive, comparable options? I felt compelled for a moment to consider another vehicle as my credit had already been pulled for no reason. When I mentioned that I was also told when I called that my leased vehicle could be accepted as a trade, I learned that was false information as well. In the end, they had nothing comparable to deal I thought I would be getting, so I left feeling incredibly disappointed, and scammed. Never again, AutoFair Subaru. More

This is the nicest dealership I’ve ever worked with! ! Your service garage is great!! I would recommend your service to anyone thanks! ! Your service garage is great!! I would recommend your service to anyone thanks! More