AutoFair Subaru
Haverhill, MA
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Pleasant Customer service is pleasant. At other dealerships when I get my oil changed they would clean my interior as a courtesy.. That would be a nice if yo Customer service is pleasant. At other dealerships when I get my oil changed they would clean my interior as a courtesy.. That would be a nice if you could incorporate that and not make it an extra charge. More
Winter tire purchase I purchased a new winter tire package at the dealership and had them do the tire swap. The over all time to install was a little longer than I had ho I purchased a new winter tire package at the dealership and had them do the tire swap. The over all time to install was a little longer than I had hoped but it was the last weekend before a holiday and there were a lot of people getting work done to their cars. The service adviser and parts person were very friend and very helpful. This is only the 2nd time I have been to service at this dealership but already I am very pleased with it. More
Received great service with a smile, as always. I always enjoy my service visits at Autofair Subaru, and Nancy is a big part of that. She runs an efficient, attentive and responsive service desk, a I always enjoy my service visits at Autofair Subaru, and Nancy is a big part of that. She runs an efficient, attentive and responsive service desk, and she is a pleasure to deal with. More
Oil change appointment. Oil change apt. Service staff is helpful and courteous. They had my oil changed in 35 min. I appreciate how quickly they got me out of there especiall Oil change apt. Service staff is helpful and courteous. They had my oil changed in 35 min. I appreciate how quickly they got me out of there especially considering it was Saturday mid afternoon apt and they could have easily been running behind the schedule. More
Outstanding salesman Erik was an outstanding salesman. Very personable and friendly. No pressure. We came in on a very busy Sunday when he was the only salesman. We apprec Erik was an outstanding salesman. Very personable and friendly. No pressure. We came in on a very busy Sunday when he was the only salesman. We appreciated his very honest approach when it came to negotiating the sale of the car. More
First oil change I'm always taken on time Nancy is very efficient and my paperwork is always ready. The environment is comfortable and it is nice that coffee is off I'm always taken on time Nancy is very efficient and my paperwork is always ready. The environment is comfortable and it is nice that coffee is offered. More
Oil change and all around checkup tire rotation etc. Everybody I have met there has been more than helpful. Absolutely love Nancy at service ! Always bring my car there and have always been satisfied. Everybody I have met there has been more than helpful. Absolutely love Nancy at service ! Always bring my car there and have always been satisfied. More
Outstanding Service Nancy, the Service Advisor, knew exactly the part needed for my Forester. Appointment was available on short notice. Maintenance was done in an expe Nancy, the Service Advisor, knew exactly the part needed for my Forester. Appointment was available on short notice. Maintenance was done in an expeditious manner. More
They made it really simple for me! The whole process couldn't have been easier for me! Doug was very informative and explained all my options with buying new or used. I couldn't believe The whole process couldn't have been easier for me! Doug was very informative and explained all my options with buying new or used. I couldn't believe how they take care of absolutely everything for you - from getting your plates to contacting your insurance for you- almost seemed too easy. Made what I thought was going to be a painful process almost stress free- Thanks Doug! More
No Pressure Sales Easily explained all of my options. Was not planning a purchase when I brought my car in for service. But as the old saying goes: He made me an off Easily explained all of my options. Was not planning a purchase when I brought my car in for service. But as the old saying goes: He made me an offer I couldn't refuse. More