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AutoFair Subaru

Haverhill, MA

4.6
821 Reviews

503 Broadway

Haverhill, MA

01832

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Showing 821 reviews

December 02, 2016

Rear breaks replaced My forester was 3 1/2 years old and 18,500 miles. When in for the annual inspection was advised back breaks needed replaced. After emailing Subaru the More

by CONNIE.KINCHEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy, Cheryl, And several others in parts and labor all treat us as friends , Doug Maranville
December 02, 2016

Top Notch! My husband and I are very happy with our experience. From Amanda who made the initial contact with us to Kenny in management and Kevin in sales, to J More

by LOWESMICHELLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda and Kevin, Kenny Mariano
November 30, 2016

Call back from service I called service 3 times about a battery and never got a. call back, had to call the manager of the store and he said someone would call me back in a More

by KMRTM61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Talk to 3 different people
Dec 29, 2016 -

AutoFair Subaru responded

As you state in your review this issue was resolved and you received a new battery at no charge. We apologize for our failure to communicate effectively and causing you this inconvenience, I have addressed this with the service staff in the hopes that others do not have the same experience. I appreciate your feedback, Don McEwen-General Manager.

November 29, 2016

12,000 mile checkup The service counter staff appear take good care of their clients. I was were pleased with their service. I like the detail sheet which accompanies the More

by BSTTAYLOR
Recommend Dealer
Yes
Employees Worked With
Nancy Blanchard
November 28, 2016

Express Service Excellent service. I decided to walk-in for a service and was mentally prepared to wait at least a couple of hours (based on my experiences with other More

by subraubg
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
November 28, 2016

Service dept and the staff From the moment I walked in every staff member approach me and ask me if I was been helped. They all very polite. Nancy was very professional . I was More

by JUJU219
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
November 27, 2016

Prompt and Professional Since I bought my 2015 Outback, I have experienced excellent service that has always been very prompt and professional. I would highly recommend this More

by CG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department manager
November 24, 2016

helpful and friendly everybody was very helpful and friendly, I enjoyed buying my car here. This was the first place I stopped that day and they were able and to get me wh More

by CELICA9366
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Maranville
November 23, 2016

Fast Oil Change 24k Service Friendly greeting, fast check in, everything done well and quickly - worked with Nancy and the fellow she is training, both great, Nancy will teach hi More

by BBURRI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy
November 23, 2016

Always Great Service Have had my Forester serviced here since I bought it in 2009 and continue to be impressed at how quickly, smoothly and pleasantly my needs are met. N More

by PvZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy (Service)
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