AutoFair Subaru
Haverhill, MA
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Maintenance I was at AutoFair for the 30,000 mile maintenance service. Everyone at the dealership was friendly and attentive. Nancy took the time to explain the I was at AutoFair for the 30,000 mile maintenance service. Everyone at the dealership was friendly and attentive. Nancy took the time to explain the work and check on me as I waited. I appreciate the kind professionalism of all the employees. More
Service Everyone in there was very helpful, they kept me well informed. Way better experience then at any other dealership I've ever been to. Prices were resp Everyone in there was very helpful, they kept me well informed. Way better experience then at any other dealership I've ever been to. Prices were responsible too More
Great experience Went to drop off my lease. The dealership showed me a car with a great offer and I took home a new lease that night Went to drop off my lease. The dealership showed me a car with a great offer and I took home a new lease that night More
air bag recall Very good overall experience. My car was also finished before estimated time and I appreciated the loaner since it took several hours for the the air Very good overall experience. My car was also finished before estimated time and I appreciated the loaner since it took several hours for the the air bag recall. More
Best experience at a car dealership I've ever had. After having a terrible experience at another car dealership Autofair took me in with open arms and made sure all my car issues were taken care of. Do After having a terrible experience at another car dealership Autofair took me in with open arms and made sure all my car issues were taken care of. Don McEwan was very nice and accommodating to my needs and the service department made sure my car was ready to go and did an excellent job fixing it correctly and fast. When I traded my car in Don helped find me a car very fast and Jon helped me with the paperwork and did a great job following up with everything and Kenny did a great job with all the financial paperwork. I cant thank Don enough for taking the time out of his day and helping me with all of my issues with my car and helped me get into a new car that I am absolutely thrilled with. More
Erik was great to work with! Erik was a great sales person to work with, very personable. He didn't over sell they car, just gave us the facts and answered all out questions, the Erik was a great sales person to work with, very personable. He didn't over sell they car, just gave us the facts and answered all out questions, the process was quick and easy. More
Some good, some not so much Negotiating for the car we wanted was quick and easy. No issues. Obtaining the car was a bit more arduous than I would have hoped. Closing of sale a Negotiating for the car we wanted was quick and easy. No issues. Obtaining the car was a bit more arduous than I would have hoped. Closing of sale at dealership took much too long. My wife and I waited around for over an hour to accomplish 10 minutes worth of real processing. We paid cash, came prepared with all requested material and should have been able to get through everything in a short time. I had even called ahead and explained that I was under time constraints and they said they would expedite. Not hardly. Once this task was done, things were pretty smooth re: car pickup. No issues.. If it weren't for the long delay on closing, I would have given this dealership a better score More
Usual Excellent Service Oil change, Brake light & Windshield Wiper recall all handled professionally by Nancy. We have 2 Outbacks and this one has 106,000 miles so far. Loo Oil change, Brake light & Windshield Wiper recall all handled professionally by Nancy. We have 2 Outbacks and this one has 106,000 miles so far. Look forward to using this service center in the future. More
Excellent quality service All employees were friendly, knowledgeable, and very helpful throughout the process. I worked with Erik Figueroa. He's a chill dude, personable, and w All employees were friendly, knowledgeable, and very helpful throughout the process. I worked with Erik Figueroa. He's a chill dude, personable, and was available to answer questions after the sale. Overall, an excellent experience. Highly recommend. More
Awesome! I was treated with total respect. Doug Maranville and others were very attentive and thorough! This was my first experience buying a new car and I am I was treated with total respect. Doug Maranville and others were very attentive and thorough! This was my first experience buying a new car and I am iver the moon! More