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AutoFair Subaru

Haverhill, MA

4.6
821 Reviews

503 Broadway

Haverhill, MA

01832

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Showing 821 reviews

January 12, 2024

Very clean - staff is Always positive & supportive - my service advisor Lita German, she is AWE SOM !!! Very knowledgeable & caring. Way to go Lita !!! Always a pleasure chatting with you !!! More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Jan 12, 2024 -

AutoFair Subaru responded

Mary, we're glad to know that Lita and the rest of our team at AutoFair Subaru of Haverhill have been able to provide you with a positive experience. We appreciate your kind words! If there's anything else we can do to improve your rating, please let us know. Have a good day!

January 11, 2024

Service was good. Timing excellent. Wish they offered car wash w service. Waiting area could be improved. Will return and hopefully experience is as good More

by suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Jan 11, 2024 -

AutoFair Subaru responded

Suzanne, thanks for your feedback! We're glad to know you found our service and timing excellent at AutoFair Subaru of Haverhill. Your suggestions about the car wash and waiting area are noted - we always aim to improve. Looking forward to seeing you next time!

January 06, 2024

Very clean and really very happy for the special service they give me, and nice actitud More

by Walterwrx714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Jan 08, 2024 -

AutoFair Subaru responded

Walter, thank you for sharing this positive feedback with us! The AutoFair Subaru of Haverhill team is here to help with all of your future service needs.

January 03, 2024

This was the best customer service I have received while getting a car Tim Dang really did an amazing job I can't thank him enough More

by Lettymedina634
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim dang
Jan 03, 2024 -

AutoFair Subaru responded

Letty, we're delighted to know that Tim provided you with excellent customer service at AutoFair Subaru of Haverhill. Thanks for sharing your experience!

December 24, 2023

This service employees are friendly, knowledgeable and helpful. They have a nice waiting room area with free coffee or Tea and a snacks More

by magical_yews.0i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Espinal, Lita German
Dec 26, 2023 -

AutoFair Subaru responded

We're glad to know you enjoyed our service and amenities at AutoFair Subaru of Haverhill. We aim to make your wait as comfortable as possible! Thanks for the positive feedback, we appreciate it!

December 08, 2023

Friendly people, very efficient, and accommodating. The vehicle was ready on time, as promised, and with a full tank of gas. A very stress free purchase. This was our second purchase from them in under More

by ebmfuser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Dang, Lita German
Dec 08, 2023 -

AutoFair Subaru responded

We're so glad to know you had another great experience with us at AutoFair Subaru of Haverhill! We appreciate your loyalty and are happy we could make the process stress-free for you. Safe travels in your new vehicle!

November 30, 2023

This was my first time buying a car and the staff at AutoFair Subaru were so helpful throughout the entire process. The car is in pristine condition with new brakes and tires, the price was very reasona More

by Cross-trekkie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikey Valdez, Renaldo Mejia
Dec 01, 2023 -

AutoFair Subaru responded

We're delighted to know that your first car-buying experience with us at AutoFair Subaru of Haverhill was a positive one! It's great to see our team could assist you throughout the process and find an affordable rate. Enjoy your new Subaru, and don't hesitate to let us know if there's anything else we can help with in the future!

November 25, 2023

Tim was knowledgeable, accommodating and very pleasant to work with. I am extremely happy with his service and would recommend Tim to my family and friends. He followed up with with phone calls and texts to More

by tcmhanna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Deng
Nov 27, 2023 -

AutoFair Subaru responded

We're so glad to know that Tim provided you with such a great experience at AutoFair Subaru of Haverhill. Thanks for your recommendation and we look forward to serving any future needs!

November 24, 2023

They sold me a car which they said had two working fobs, but only one worked. Then after trying to get this fixed they not only wasted 2 hours of a trip I was trying to take to see family, they didn't help More

by Anonymous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Doug Maranville
Nov 27, 2023 -

AutoFair Subaru responded

I'm sorry to read about your experience with the car fob. We aim for transparency and efficiency in all our services, so it's concerning that we've missed the mark here. I'd like to personally assist you with this matter and see what can be done regarding the additional charges you mentioned. Please reach out at your earliest convenience - Thank you, Daniel Wood - General Manager - 978-519-8310

November 21, 2023

Lita is always very efficient and prompt, explains everything that needs to be done well. More

by dvmcevoy
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lita German
Nov 22, 2023 -

AutoFair Subaru responded

It was our pleasure to complete your vehicle's service! Lita and the AutoFair Subaru of Haverhill team thank you for your business and wish you safe travels down the road!