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AutoFair Subaru
Haverhill, MA
822 Reviews
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January 20, 2020
A little bit bummed. I'm a little bit bummed with my experience. Kim was great. She was really pleasant and easy to work with. I bought a used van (2018) and it felt like I'm a little bit bummed with my experience. Kim was great. She was really pleasant and easy to work with. I bought a used van (2018) and it felt like as soon as I signed to purchase no one was willing to help. There was a slight vibration when driving which was found to be unbalanced tires. They took care of that (after 2 trips up) and it went away. There is also a clunking/rattling noise coming from the front that they won't fix. They said it passed the 152 point inspection, yet the tires needed balancing and they acknowledged that. It's a bit strange to balance the tires if it passed the 152 point inspection yet not fix the clunking. This was our first "new" car experience and I'm not totally pumped. We got a van because we have 3 kids, yet my wife is very skeptical with driving it on the highway because of the noise coming from the front end. The back tire is also in rough shape and after going to an independent mechanic he was also surprised they let it off the lot like that with the tire and the noise. Just stinks that I'm going to have to replace a tire and figure out how to fix the noise literally the second I left the dealership. The business manager also seemed like he wasn't very knowledgeable. He forgot to run my card for the down payment but called me two weeks later and essentially told me to drive back up and pay because I didn't pay him, as if I did that purposefully. You live and you learn I guess. More
by jjfreitas42
Employees Worked With
Kim Paolino
January 19, 2020
Great experience! Couldn't ask for a better salesman. Mike Testa is a terrific salesman!!! I would recommend him to everyone. Great people there...made me feel at home. Thank you thank you thank you!!! Mike Testa is a terrific salesman!!! I would recommend him to everyone. Great people there...made me feel at home. Thank you thank you thank you!!! More
by miss-col
Employees Worked With
Mike Testa
January 17, 2020
Excellent service at autofair subaru. Rudy and Matt Curran they when beyond service with me I recommend this dealer. Come and see them! Thank you Curran they when beyond service with me I recommend this dealer. Come and see them! Thank you More
by Carlene stjean
Employees Worked With
Matthew Curran, Rudy Espinal
January 16, 2020
Good buying experience and a very knowledgeable sales person. I would recommend this dealership if you’re interested in the purchase of a Subaru automobile. person. I would recommend this dealership if you’re interested in the purchase of a Subaru automobile. More
by Markniemaszyk
Employees Worked With
Glenn Dowling
January 15, 2020
Courtney: hard worker, diligent, kind, caring, understanding and efficient. She was the reason Autofair WOULD have gained my business...worth all 5 stars! Manager: rude, condescending, unwilli understanding and efficient. She was the reason Autofair WOULD have gained my business...worth all 5 stars! Manager: rude, condescending, unwilling, curt, very unprofessional...was the sole reason for NOT getting my business. More
by debbiethomas4464
Employees Worked With
Courtney Rita
January 15, 2020
Good dealership, but pushy sales people Upon driving into the dealership, we were "swarmed" with sales people - one guy was very pushy and jumped another guy's "turn" at the clients. This w Upon driving into the dealership, we were "swarmed" with sales people - one guy was very pushy and jumped another guy's "turn" at the clients. This was an immediate turnoff. The sales person we worked with, Mike T., was very enthusiastic and had great energy. However, he was pushy to get a final sale from us. My overall impression of the sales people is that they are driven to make commission. This is a very big turnoff for me. I would prefer a sales person committed to finding me the right vehicle for my lifestyle and budget - not driven by a commission price tag. My recommendation would be for the dealership to offset their sales person's income with salary versus being solely commission-driven; perhaps then they wouldn't come off so "thirsty" to clients. In the end, Mike suggested we walk the lot just one last time, to see if anything jumped out at us - and good thing we did because that's when I found the car I ended up purchasing! When it was time to sign paperwork with the finance department, it took MUCH MUCH longer than we had anticipated due to computer glitches. Originally I was told it should take 30 minutes but I was there for closer to 2 hours. Was given zero compensation for my time wasted (lost salary). RJ did sell me on the extended warranty / gap insurance package - I found it to be a great bang for the buck. However, I wished our sales person would have mentioned the dealer fees and warranty fees up front instead of springing it on me at the end. The sales floor was very clean and well organized; however, having sales people share desks is very unprofessional. Mike had to share his desk with a desk buddy - and when his desk buddy saw Mike was with clients, he should have gotten up and left - but he didn't. So we had to stand around awkwardly and wait while desk buddy packed up his stuff and moved which was only AFTER Mike asked him to. Would recommend each sales person working the floor be assigned their own desk - especially on busy weekends. Waiting area was nicely furnished and restrooms were spotless. Vehicle inventory/selection was excellent. Overall, a nice, clean, organized dealership with great used car inventory - however, the sales people need to be friendlier, less pushy, less "thirsty" for sales, and more considerate to their fellow employees. More
by Robyn_Sue
Employees Worked With
Mike Testa
January 12, 2020
Fair dealership Fair price, but many unexpected fees.so surprised how hard was to negotiate for a reasonable discount on all the fees they haven, considering that som Fair price, but many unexpected fees.so surprised how hard was to negotiate for a reasonable discount on all the fees they haven, considering that some places don’t carry that much fees. More
by marahandy20
Employees Worked With
Mike Testa
January 10, 2020
It was an amazing experience. From start to finish. Rudy was great to work with. I would definately recommend him and Auto Fair to family and friends! was great to work with. I would definately recommend him and Auto Fair to family and friends! More
by heatherpuchtler1
Employees Worked With
Matthew Curran, Rudy Espinal
January 09, 2020
My experience was a positive one! Friendly, professional staff, easy to work with. I drove off in a brand new Subaru! Very satisfied. I have received follow-up calls to make sure I am a satisfied custome staff, easy to work with. I drove off in a brand new Subaru! Very satisfied. I have received follow-up calls to make sure I am a satisfied customer. Much appreciated. More
by bettecaruso
Employees Worked With
Courtney Rita
January 06, 2020
Subaru Forester Glen helped me through my search for a car that fit my limited budget and he was kind, patient and knowledgeable. I named my car Glen because it smel Glen helped me through my search for a car that fit my limited budget and he was kind, patient and knowledgeable. I named my car Glen because it smells like him. (He must keep those air fresheners in his pockets) R.J. In the finance office was also great. More
by Fitz3412
Employees Worked With
Richard Pisapia, Glenn Dowling
