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AutoFair Subaru
Haverhill, MA
821 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 27, 2020
At the dealership he was very helpful, everything was simple and fast! I loved the experience, Awesome service! Would definitely recommend! Can’t wait to come again! simple and fast! I loved the experience, Awesome service! Would definitely recommend! Can’t wait to come again! More
by dlopezhhs
Employees Worked With
Rudy Espinal
January 26, 2020
Rudy is probably one of the best dealers I’ve worked with! Very knowledgeable, professional, and takes interest in his clients needs!! If your looking for a good deal go to Rudy! with! Very knowledgeable, professional, and takes interest in his clients needs!! If your looking for a good deal go to Rudy! More
by klain92
Employees Worked With
Matthew Curran, Rudy Espinal
January 26, 2020
I arrived a little late on my appointment. But Scott Poitier, service advisor was so nice and polite, very professional. I’m very happy. Extraordinary service! Poitier, service advisor was so nice and polite, very professional. I’m very happy. Extraordinary service! More
by pojana Huadlim
Employees Worked With
Scott Poirier
January 24, 2020
Great overall experience! Kim & Every one else we encountered were extremely helpful and very nice. Made the process of buying my new Subie very quick & easy! Would definitely recommend to others jus encountered were extremely helpful and very nice. Made the process of buying my new Subie very quick & easy! Would definitely recommend to others just as Autofair was reccomended to me! More
by lindsayhpaquette
Employees Worked With
Kim Paolino
January 20, 2020
Great service, fair pricing Right from the moment we walked into the Autofair Subaru we realized it was a calm but fun atmosphere. Kim was a wonderful sales rep-and spent a lot Right from the moment we walked into the Autofair Subaru we realized it was a calm but fun atmosphere. Kim was a wonderful sales rep-and spent a lot of time with us in the car to show us all it's advantages and electronic workings-her knowledge was extensive and all of our questions were answered. When it came to making the purchase-they really worked with us to give us the price we wanted. Very very happy with our new OUTBACK and the service provided. They also gave us a great price on an extended warranty-which covers a ton of stuff for 7 years. Thank you!!! More
by MTB
Employees Worked With
Kim Paolino
January 20, 2020
Courteous and Knowledgeable Kim and RJ, the Business manager were the two people I interacted with in the purchase of a new 2020 Forester. I found them both to be courteous and Kim and RJ, the Business manager were the two people I interacted with in the purchase of a new 2020 Forester. I found them both to be courteous and knowledgeable. I was pleased that the initial price quoted for the purchase of the vehicle was honored as there was a $750 price increase reflected on your web site between my initial visit on Friday 1/10/20 and when I returned on Sunday 1/12/20 to make the actual purchase. I also appreciate the free delivery of the vehicle by Kim, who met me at Town Hall in Hampton , NH. More
by nichols.richard
Employees Worked With
Kim Paolino
January 20, 2020
Kim is great to work with , . No pressure sale she did everything to accommodate me. I also like that she followed up after everything was said and done to make sure I was happy with my purchase and exper everything to accommodate me. I also like that she followed up after everything was said and done to make sure I was happy with my purchase and experience. More
by Kris S
Employees Worked With
Kim Paolino
January 20, 2020
A little bit bummed. I'm a little bit bummed with my experience. Kim was great. She was really pleasant and easy to work with. I bought a used van (2018) and it felt like I'm a little bit bummed with my experience. Kim was great. She was really pleasant and easy to work with. I bought a used van (2018) and it felt like as soon as I signed to purchase no one was willing to help. There was a slight vibration when driving which was found to be unbalanced tires. They took care of that (after 2 trips up) and it went away. There is also a clunking/rattling noise coming from the front that they won't fix. They said it passed the 152 point inspection, yet the tires needed balancing and they acknowledged that. It's a bit strange to balance the tires if it passed the 152 point inspection yet not fix the clunking. This was our first "new" car experience and I'm not totally pumped. We got a van because we have 3 kids, yet my wife is very skeptical with driving it on the highway because of the noise coming from the front end. The back tire is also in rough shape and after going to an independent mechanic he was also surprised they let it off the lot like that with the tire and the noise. Just stinks that I'm going to have to replace a tire and figure out how to fix the noise literally the second I left the dealership. The business manager also seemed like he wasn't very knowledgeable. He forgot to run my card for the down payment but called me two weeks later and essentially told me to drive back up and pay because I didn't pay him, as if I did that purposefully. You live and you learn I guess. More
by jjfreitas42
Employees Worked With
Kim Paolino
January 19, 2020
Great experience! Couldn't ask for a better salesman. Mike Testa is a terrific salesman!!! I would recommend him to everyone. Great people there...made me feel at home. Thank you thank you thank you!!! Mike Testa is a terrific salesman!!! I would recommend him to everyone. Great people there...made me feel at home. Thank you thank you thank you!!! More
by miss-col
Employees Worked With
Mike Testa
