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AutoFair Subaru

Haverhill, MA

4.6
820 Reviews

503 Broadway

Haverhill, MA

01832

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Showing 820 reviews

July 09, 2024

Mikey was the best to work with. Everyone here is very friendly. Mikey was very helpful with the whole buying process. We would highly recommend this dealership More

by Joecarrie86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mikey Valdes
Jul 10, 2024 -

AutoFair Subaru responded

We're delighted to hear Mikey and the team at AutoFair Subaru of Haverhill provided such a positive experience. Thanks for recommending us!

March 14, 2024

Completely satisfied with the way I was treated by Shaun and the rest of the staff. More

by Lib8464
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shaun Padilla
Mar 15, 2024 -

AutoFair Subaru responded

Thank you for this 5-star review of Shaun and the team at AutoFair Subaru of Haverhill! We hope to see you again down the road!

March 08, 2024

Kayla is the best with getting everything set up for your appointment, keeping you informed during your time there and always is pleasant to deal with More

by dan_santos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Allen
Mar 08, 2024 -

AutoFair Subaru responded

Dan, we're delighted to know that Kayla provided you with such a great experience at AutoFair Subaru of Haverhill. We appreciate your kind words and look forward to seeing you again!

March 02, 2024

Customer service reps are knowledgeable and helpful. Service is completed when promised and a loaner is usually available for repairs requiring longer duration. More

by ken.scherig
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Allen
Mar 04, 2024 -

AutoFair Subaru responded

We're glad to know you found our team at AutoFair Subaru of Haverhill knowledgeable and helpful. We always aim to deliver a great experience, so it's wonderful to hear that we hit the mark for you!

February 25, 2024

Tim, the salesman, was great. The AutoFair website was showing a larger discount than we were initially offered but Tim was able to get us the advertised discount. If everyone th More

by wjm
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tim Dang
Feb 26, 2024 -

AutoFair Subaru responded

We appreciate your feedback and are glad to know that Tim was able to assist you effectively. We apologize for any misunderstanding regarding the finance process, we strive for transparency in all our dealings at AutoFair Subaru of Haverhill. Your advice is valuable and will help us improve future customer experiences. If there is anything more we can do to assist you, please don't hesitate to reach out. Best, Adonis Gonzalez - Sales Manager - 978-519-8382

February 23, 2024

Lita was absolutely fabulous. Explained everything in detail and was proactive with recommended future service with quote. More

by Gmmc2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Feb 23, 2024 -

AutoFair Subaru responded

We're glad to know that you had a fabulous experience with Lita at AutoFair Subaru of Haverhill. We appreciate your feedback and are here for any of your future needs!

February 23, 2024

Waited over 2 hours for a SCHEDULED oil change. Offered me a “coupon” for making me wait. Gee, thanks, $5.00 !!!! More

by celeste.thornhill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla
Feb 26, 2024 -

AutoFair Subaru responded

I'm sorry to hear about your extended wait for a scheduled oil change. We strive to provide efficient service and it's clear we missed the mark during your visit. We will be sure to discuss this with our team to improve our efficiency for the future. If there is any additional information that you would like to provide, we would be happy to discuss it with you. Thank you, Joe Palmer - Service Manager - 978-519-8340

February 22, 2024

The service center is very clean and accommodating. Lita always explains everything in detail and is a pleasure to work with. More

by mlmckay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lita German
Feb 22, 2024 -

AutoFair Subaru responded

We're thrilled to know you've had a positive experience at our service center! Lita and the rest of the AutoFair Subaru of Haverhill team appreciate your kind words. Thanks for choosing us!

February 18, 2024

Cliff was an amazing person. He was very easy to work with. Did not use any high pressure sales tactics. We went in with a pre approved credit application. They were able to get More

by thorne569
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cliff Lawrence
Feb 19, 2024 -

AutoFair Subaru responded

We're glad to know Cliff made your experience at AutoFair Subaru of Haverhill a positive one. We aim for easy and pressure-free car-buying experiences. Enjoy your new ride!

February 08, 2024

Excellence applies to purchase of our first Outback and our second in 2023. Professional, courteous and efficicient. Service experience is 5 star also. We happily travel to MA for these reasons More

by mary margaret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Espinal, Lita German
Feb 08, 2024 -

AutoFair Subaru responded

Mary, we're delighted to know you had a 5-star experience with us at AutoFair Subaru of Haverhill. We appreciate your loyalty and look forward to continuing our service excellence for you in the future! Safe travels.

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