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AutoFair Nissan of Stratham

Stratham, NH

Overview
Reviews
4.6
577 Reviews
Call Dealership (603) 580-4500
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45 Portsmouth Ave

Stratham, NH

03885

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Showing 577 reviews

June 22, 2023

found a vehicle I was interested in online, I called at 9:30a to make sure the vehicle was available as I had an hour and 20 minute ride. I made an appointment to be there at 11 AM. When I arrive, the vehi More

by Joe
Recommend Dealer
No
Employees Worked With
Ralph Clough
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Jun 23, 2023 -

AutoFair Nissan of Stratham responded

Joe, thank you for your feedback regarding your recent experience at our dealership. We understand your frustration and disappointment with the situation, and we sincerely apologize for any inconvenience caused. Upon reviewing the circumstances, we would like to clarify the sequence of events. When you called to confirm the availability of the vehicle, it was indeed still available. However, just a few minutes before you arrived, another customer had already come into our dealership to see and test drive the vehicle. We want to assure you that we have no control over when customers walk in to buy a vehicle. At the time of your arrival, the customer who had test driven the vehicle had not yet made a decision to purchase it. We would have attempted to contact you if they had made that decision before you arrived. However, it is important to note that even if we had contacted you, the call would have come within a few minutes of your arrival here. When you arrived, we immediately informed you of the situation and explained that the customer who had just returned from the test drive had the option to purchase the vehicle since they were already at the dealership. We also informed you that if they chose not to purchase it, the vehicle would have been available for you to purchase. Unfortunately, shortly after you arrived, the customer made the decision to buy the vehicle. We sincerely apologize for any miscommunication that may have arisen due to the rapid turn of events. We understand that your time and effort in visiting our dealership are valuable, and we apologize for any inconvenience caused. In an effort to make amends, we are committed to assisting you in finding another vehicle that meets your requirements. Our team will go above and beyond to locate a suitable alternative for you. Please feel free to reach out to our sales team directly, and we will make every effort to ensure a satisfactory resolution. Once again, we apologize for any inconvenience caused and appreciate your understanding.

June 14, 2023

El trato fue muy bueno Grac por la Ayuda ❤️ nos vemos pronto Grac 🥰 ✌️ chao y More

by Maryluz Gomez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adonis
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Jun 15, 2023 -

AutoFair Nissan of Stratham responded

Maryluz, gracias por la reseña! Apreciamos las palabras amables acerca de Grac y esperamos volver a verle en AutoFair Nissan of Stratham!

Jun 15, 2023 -

Maryluz Gomez responded

❤️🥰

June 03, 2023

Quick work, fair rates and very good communication. I’d highly recommend Auto Fair for your servicing needs. More

by Rick Edelman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Figueroa
Report | Print
Jun 05, 2023 -

AutoFair Nissan of Stratham responded

We appreciate your high recommendation, Rick! It's great to hear that we were able to provide quick service with fair pricing while keeping you well-informed along the way. Thank you for trusting AutoFair Nissan of Stratham with your vehicle's needs.

June 01, 2023

Service at Auto Fair Nissan is the best. They keep you informed of you cars work progress call or text if anything else is found that needs work. Brett is in it he’s the best. Would highl More

by kmarun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Figueroa
Report | Print
Jun 02, 2023 -

AutoFair Nissan of Stratham responded

We're thrilled to hear that Brett and the team provided you with great communication during your service at AutoFair Nissan of Stratham. Safe travels, and we hope to see you back again down the road!

June 01, 2023

Excellent customer service. Friendly. Knowledgeable.They have a nice inventory of cars and they also have a good service and finance departments. I would highly recommend doing More

by alexander c.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dean Phillips, Jeremy Cadmus
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Jun 01, 2023 -

AutoFair Nissan of Stratham responded

We're thrilled to hear about your positive experience with us at AutoFair Nissan of Stratham! It's great to know that our team provided excellent customer service and was friendly and knowledgeable in assisting you. We appreciate your recommendation and hope to see you back!

May 29, 2023

Professional, fast, and excellent quality of work. I would and will recommend, and also go back in the future. More

by NissanRogue53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett (in service)
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May 30, 2023 -

AutoFair Nissan of Stratham responded

Thank you for the review! We are thrilled to hear that you had a successful experience working with the AutoFair Nissan of Stratham team. Drive safely, and we hope to see you back again down the road!

May 24, 2023

The car was explained to me fully. The price was very good. Darius knows every feature of the cars and could answer all questions about each vehicle. More

by Caolive
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Deurloo, Darius Marchand
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May 24, 2023 -

AutoFair Nissan of Stratham responded

It means the world to us all here at AutoFair Nissan of Stratham to see your five stars on our page! Thank you for supporting Darius and all he brings to our team. Enjoy the ride!

May 20, 2023

Convenient friendly environment everyone is courteous and try to make your visit relaxing with no hassles More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Figueroa
Report | Print
May 23, 2023 -

AutoFair Nissan of Stratham responded

Thanks for your review, Mike! We strive to create a friendly and comfortable environment for our valued customers here at AutoFair Nissan of Stratham, so it's wonderful to hear your visit was relaxing. Please let us know how we can assist you again in the future. Drive safely!

May 20, 2023

I've always been treated well at the service department. They are efficient and they send me a text with access to the status of my vehicle. The waiting area is comfortable. More

by firstp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Figueroa
Report | Print
May 22, 2023 -

AutoFair Nissan of Stratham responded

We're glad to hear that you've always had a positive experience at the service department with us here at AutoFair Nissan of Stratham. We look forward to seeing you again for all your future automotive needs!

April 20, 2023

Matt, in the service department, was more than helpful. Made sure all of my questions were answered and kept me informed. More

by edonbender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Baillargeon, Sam Figueroa
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Apr 20, 2023 -

AutoFair Nissan of Stratham responded

We're thrilled you enjoyed working with Matt and our team at AutoFair Nissan of Stratham! Thank you so much for supporting us with this positive feedback.

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