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AutoFair Hyundai

Manchester, NH

4.4
889 Reviews

1477 South Willow Street

Manchester, NH

03103

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889 Reviews of AutoFair Hyundai

November 11, 2022

Sales and manager were attentive to my needs. New Hyundai Santa Cruz is a hard to find model.! They had just what I was looking for at a price a little over what I researched More

by etcalling1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam hinz
Nov 11, 2022 -

AutoFair Hyundai responded

We are happy to hear from you! Thank you for sharing your support of our team here at AutoFair Hyundai. Safe travels!

November 04, 2022

Sold me a 2017 accent with issues! Warranty covered but dealer was not willing to help with rental! Or loaner! Oh well kind of attitude! More

by Wgomez1023
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Donovan, Christine McGee
Nov 04, 2022 -

AutoFair Hyundai responded

I am sorry to hear that you are having trouble with your vehicle. We strive to deliver seamless and professional service, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you directly so I can better address this feedback and help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Matt Gelinas - General Sales Manager - 603-634-0525

Nov 04, 2022 -

Wgomez1023 responded

It is clear to me that there is nothing else the dealer is willing to do to help with the fact that I don’t have a means to get back and forth while you fix my car that you sold to me with a steering issue. After multiple conversations with Christina and an email sent to Adam with no response I feel like we have been going in circles! Same response Every time! If we had a loaner we would be happy to give you a loaner. At no point you have offered any other option. My warranty which I payed for only covers 4 days! How about maybe extending the rental at your expense? Seeing that you sold me the car with steering issues. 4 days? not explained when I purchased the warranty a little deceiving if you ask me. The adjuster is 2-3 days out and the part is 4 days out. Seems to me management is not up to par! Those situations should be taken into consideration! Instead you rely on the warranty that the consumer purchases with no regards to the possibility that the job could be beyond the 4 day rental. Disappointing. My apologies if this isn’t what you want to hear but it’s a frustrating situation and to see the dealer not trying to satisfy a customer who’s spent over $50,000 in the past year at your site is telling. Frustrated customer!

November 03, 2022

Today the customer assistance she was very nice . But your dealer need to work on how the customers may get a loaner car if they cannot wait there. I made my reservation a month ahead in order for m More

by dosnov53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I never talk to any of those people, Kevin Richardson, Alex Gould
Nov 03, 2022 -

AutoFair Hyundai responded

It's disappointing that we fell short of our five-star standards. I want to apologize for any mix-ups with scheduling an available loaner, and for any inconvenience this caused. I will share your feedback with my team, and if there is anything you would like to discuss with me directly, I have provided my number here. Thank you, Josh Banks - Service Manager - 603-634-0562

October 17, 2022

This dealership is the best dealership of all when it comes to dealerships. Best dealership. More

by markf570
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine McGee, Kevin Richardson, Alex Gould
Oct 18, 2022 -

AutoFair Hyundai responded

We appreciate your support, Mark! Thank you for trusting AutoFair Hyundai with your business and for sharing a review. We look forward to welcoming you back next time!

October 02, 2022

They are friendly and very helpful. They have a great inventory of new vehicles to select from at different price points to fit your budget. We were very pleased with the new Genesis More

by cg02151
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Qualter
Oct 03, 2022 -

AutoFair Hyundai responded

Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it means a lot to hear that this was reflected in your time working with the AutoFair Hyundai team. Drive safely, and we hope to see you back again down the road!

September 27, 2022

I purchased a 2014 Volkswagen from this dealer in August. I told them I would not make the purchase unless a full inspection was done in the vehicle . They slapped a sticker on it . Sure enough 1 month later More

by Merrickliz7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Gelinas, Adam Donovan
September 23, 2022

Service advisor was excellent. Work was done in a timely manner. Waiting area was clean More

by Martha.grossimon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Gillespie
Sep 23, 2022 -

AutoFair Hyundai responded

Martha, thank you for this awesome 5-star review! All of us at AutoFair Hyundai appreciate your business!

September 22, 2022

AutoFair Hyundai was very accommodating to fit me in for service and a state inspection. More

by welope
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kristina Mackay
Sep 22, 2022 -

AutoFair Hyundai responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the AutoFair Hyundai team. Drive safely, and we hope to see you back again down the road!

September 22, 2022

The gentleman was very helpful & took the time to explain the options I had to choose from. More

by Sdorsey41
Friendliness
Recommend Dealer
Yes
Employees Worked With
Davie Pena
Sep 22, 2022 -

AutoFair Hyundai responded

We are so happy that you had a pleasant experience at AutoFair Hyundai! Thank you for the 5-stars, and have a lovely day.

September 22, 2022

The guy who helped us was great. He came to us instead of us going to him. More

by Subukino John
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davie Pena
Sep 22, 2022 -

AutoFair Hyundai responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the AutoFair Hyundai team. Drive safely, and we hope to see you back again down the road!

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