Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoFair Hyundai
Manchester, NH
897 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
897 Reviews of AutoFair Hyundai
September 28, 2018
Delighted I arrived in a 2017 Tuscon for an oil change and drove away in 2018 Elantra! The salesman Doug Johnson answered all my questions and all involved wer I arrived in a 2017 Tuscon for an oil change and drove away in 2018 Elantra! The salesman Doug Johnson answered all my questions and all involved were helpful and friendly. I am planning on bringing my daughter and possibly my wife back there. Delighted with the new car. More
by NHBUTTON
Employees Worked With
Doug Johnson Salesmanwithaheart
September 28, 2018
Maintenance Was told by first call from service department that I needed spark plug replacement. Second call, from a different person, said that was not needed. I Was told by first call from service department that I needed spark plug replacement. Second call, from a different person, said that was not needed. If I went with the first call it would have been expensive. Was told that I could not use the entire $200.00 credit for this service call. When I picked up my car I was told I could not use any coupons that were sent to me. I am VERY upset with this dealership More
by DDS
Employees Worked With
Brendan Daly
September 26, 2018
Tyler was awesome! Tyler helped me today, it was one of his first times helping anyone there as he was fairly new, and he was so awesome. I wouldn’t have guessed that he Tyler helped me today, it was one of his first times helping anyone there as he was fairly new, and he was so awesome. I wouldn’t have guessed that he was new. He was professional, knew his stuff, but also stayed personal and made us feel comfortable. He was so helpful, and made it seem like we were talking with a friend. We ended up buying the car the same day. If you go to Autofair, ask for Tyler. You’ll thank me later... and him! More
by maggiebrooks2000
Employees Worked With
Tyler Plante
September 20, 2018
Fast and thorough service Quick oil change and state inspection at a great price and no appointment needed. Everyone is very friendly in making it a great experience. Thanks ag Quick oil change and state inspection at a great price and no appointment needed. Everyone is very friendly in making it a great experience. Thanks again. More
by dennisofthebeach
Employees Worked With
Christine McGee
September 12, 2018
Beat out a competitor's price as promised. Terry Bradford was a friendly, accommodating salesman. He was determined to get me the best deal possible for my desired vehicle. He was extremely kno Terry Bradford was a friendly, accommodating salesman. He was determined to get me the best deal possible for my desired vehicle. He was extremely knowledgeable about the vehicle and the differences between the various models allowing me to make an informed decision about this major purchase. More
by Mary Ellen
Employees Worked With
Terry Bradford, manager Nick, Matt (the money and paperwork man)
September 10, 2018
UNTRUSTWORTHY. STAY AWAY. Let me say first I'm not one to leave negative reviews but this was something future customers need to be aware of. I Had questions about my service Let me say first I'm not one to leave negative reviews but this was something future customers need to be aware of. I Had questions about my service bill that needed clarification. I asked to talk to a service manager. Mark Gillispie told me Chris Custodio was unavailable and in a meeting EXCEPT he lied straight to my face because Chris was sitting right behind him. ( I did not know that was Chris at a the time. ) Chris clearly heard me say I would like to talk to a manager and completely ignored the situation. Mark then proceeded to tell me Chris would be out of the meeting in 30minutes (while Chris was still sitting at his desk right behind him hearing everything). Mark then asked me if I wanted to wait for him to be out of the meeting and ask me if I would like his card to give him a call on his direct line. Mark walked up to Chris's desk and grabbed a card (while Chris was still sitting there) and said something along the lines of but not exact " Chris is a good guy and he'll be happy to talk to you." OBVIOUSLY xxx not! Because Chris still decided to do nothing about the situation. I took the card and left a voicemail after I got into my car. Chris gave me a call later on in the day and stated he heard the whole conversation and was wondering why I didn't understand the bill I was quoted because "he was there and heard our conversation." Inadvertently admitting that Mark lied straight to my face. Mark and Chris wonder why I have to look over my bill with a magnifying glass and question every charge I get. Clearly I have to or else i'm going to be taken advantage of with deceit and a lot of grey area when it comes to quoting and service. I will NOT be going back there. I will not RECOMMEND autofair to anyone. I will not spend another penny in that building or any of my family or friends. This has been the only service center I have ever taken my car to and I planned on keeping it that way until today. They just lost potential thousands of of my future services and repairs. Now I'm gonna go on a rant.. Why not F these guys. ALSO all of their "reviews" on google are bent truths. Almost all of their positive reviews are from when people buy their and not the service. When I bought my car throughout the whole process they kept asking to leave a 5 star review, leave a 5 star review. A day or two after my I bought I kept getting calls from the salesmen "Hey Sean I see you haven't left a 5 star review yet I would really appreciate it if you did. If its not 5 star let me know how I can make it better for you " They must have had some kind of internal push to get only 5 star reviews to hide how terrible of a place this actually is. First I felt bad the guy sounded like he really needed it, also I just wanted these jack wagons to stop calling me. BUT that was before I knew how shady and unethical this place is. I wish I could go back and delete my 5 star review except I do not have that email anymore. They also have the audacity to call it Auto"fair". What a joke. More
by Sean_Mitchell
Employees Worked With
Mark Gillispie, Chris Custodio
September 04, 2018
Great service! Was having trouble with my car and Mark got me in right away. The guys also arranged the shuttle so I was back to work in time for my next meeting. Gr Was having trouble with my car and Mark got me in right away. The guys also arranged the shuttle so I was back to work in time for my next meeting. Great service. More
by Wdguthrie
Employees Worked With
Mark
August 20, 2018
Autofair servixe Great service. In and out in no time. Very friendly professional Reviewed everything that was needed on the service appointment and was told the car Great service. In and out in no time. Very friendly professional Reviewed everything that was needed on the service appointment and was told the car was in good condition More
by Ellen75441
Employees Worked With
Service department
August 19, 2018
Review of my salesman. Bought a nice Hyundai Santa Fe today from autofair Hyundai. Our salesman Matt Critz was great. He’s only been there 4 months and was so kind and helpf Bought a nice Hyundai Santa Fe today from autofair Hyundai. Our salesman Matt Critz was great. He’s only been there 4 months and was so kind and helpful. He’s really low keyed and only cares about making you happy. Will work for you to get you the best price on your purchase as well as your trade. I was impressed by his honesty and integrity. More
by Zimmlee
Employees Worked With
Matt Critz
August 03, 2018
Excellent experience! Eric Martinez was incredible!! The first dealership I visited was IRA Toyota; it would have been my third consequtive vehicle thru them. They ordered two incorrect vehicles last pur The first dealership I visited was IRA Toyota; it would have been my third consequtive vehicle thru them. They ordered two incorrect vehicles last purchase, but I gave them a chance. They treated me poorly when I arrived and were such a disappointment that I left. The whole experience was disturbing.. I saw the Hyundai dealership on the way out to the main road and my adult daughter who was with me said that she had inquired about vehicles there and they were super helpful.. I hesitated and drove in.. it was 15 minutes before closing.. Enter, Eric Martinez; a soft spoken, very knowledgeable, personable, unassuming Salesperson. He was unique in the sense that I really felt he was listening to us and I actually trusted him! He didn't rush us and we didn't buy anything that nite.. he followed up about vehicles I had asked about etc.. We went back a few days later and traded in my truck, drove away in the perfect car for me that same day. Nick, the mgr was very considerate and worked hard to make it possible. I am so grateful that they actually allow and trust their salespeople to do their jobs, instead of following them with a leash. Thanks for a great experience! I will refer anyone I care about to visit this dealership first😊They're even making sure, after the deal that I'm satisfied with everything More
by Diane
Employees Worked With
Eric Martinez and Nick
