AutoFair Hyundai

Always oressured to have work done that doesnt neccessarily need to be done. Service/warranty package purchased at time of sale doesnt cover jack squat! neccessarily need to be done. Service/warranty package purchased at time of sale doesnt cover jack squat! More

This is my second time getting a pre-owned vehicle through AutoFair Hyundai of Manchester, New Hampshire, and I'm extremely sad to say that I made a big mistake going with them again. My first tim through AutoFair Hyundai of Manchester, New Hampshire, and I'm extremely sad to say that I made a big mistake going with them again. My first time buying a car through AutoFair Hyundai ended up being that my EVAP canister had a crack in it. This was made known to me only three days after I had bought my car through them because my check engine light turned off. And guess what they had me do? After the Service Department paid for 1/3 of the price to replace the EVAP canister and the Sales Department paid for 1/3 of the price, they expected me to pay 1/3 of the price without taking any responsibility for the car’s condition when they sold it to me off the lot. How unfair is that?! I just bought my first ever, pre-owned vehicle through them and that happened three days after I signed the papers. They said that the vehicle had "passed inspection", but I really have high doubts about that statement. Keep reading to see repeated issues I’ve had with my second/current car. My second time, and most recent experience with them, was no better. Everything happened this April 2021 month. I was taking a huge chance to try them again, but have, unfortunately, only been disappointed in the end. I bought my now 2014 Accent Hatchback through them because I was sold and told that the previous, first owner of the car took good care of it. The reports through CARFAX seemed good and supported my verbal reassurance I had gotten through the Product Specialist I worked with. The car looked good on the outside. The price for this particular car was within my budget. Everything seemed good. Lo and behold, my engine light turned on, which occurred four days after I bought my vehicle off the lot. I immediately brought up my frustration of having yet another unpleasant experience with AutoFair Hyundai. I was infuriated and still am. I talked to one of the Sales Managers about my predicament and major disappointment. I had a heart-to-heart conversation about who I am as a person -- I recently graduated from college and am working two jobs. I work a lot of hours to pay my monthly expenses for everything in my life (e.g., student loans, rent, phone bill, etc.) I have a tight financial situation, and at the end of the day, I only wanted to get a pre-owned vehicle that would get me from point A to point B. Nothing crazy and nothing expensive. And nothing that I would have to invest a huge amount into just to have it be repaired after buying it off the lot. AutoFair is known for having irresistible car sales for pre-owned vehicles, but I would say that that needs to no longer be a trap people fall into! On top of my frustration with the check engine light, I went into very detailed, negative conversations and experiences that I have had with AutoFair Hyundai’s employees in the Sales Department. I wouldn’t be as dissatisfied with AutoFair if they had treated me better as a customer and as a human being. I experienced a lot of attitude from a few Sales Department employees that that in itself has made me not enjoy my experience with AutoFair. I am a female who has been doing all of this on her own, and I strongly feel that they do not take me seriously because I am a female customer. I know for a fact they wouldn’t dare treat a male the same way they have treated me during this grueling month of unsatisfying customer experience. This has been an absolutely horrible time of my life to go through. I would have thought that dealerships would treat female customers with the same respect and courtesy as male customers who walk through their doors. This is, after all, the 21st Century! I am, still, currently in the process of trying to find some way where I will have a good customer experience, but I have not had that yet. One of the managers I have been working with didn’t even respond to two of my emails I sent out to him. He only had left me a short, unarticulated voice message on my phone to “handle” my case. Each time I work with any of the employees through the Sales Department, I have a dreadful time talking with them. AutoFair Hyundai has a lot of work on their end to still make me be a satisfied customer who feels respected when communicating to them via email, phone, and during in-person visits. I was hoping to return my vehicle because I have only had my current car for just shy over three weeks. It hasn’t even been one whole month, and this has all been an extremely unpleasant experience for me. *****I recently found through them that once you buy a pre-owned vehicle off their lot, they will not let you return it. They only do a 30-day exchange option within the AutoFair Hyundai dealership where you would have to find a different pre-owned vehicle that is in the same price range as the one you had gotten through them. You can’t exchange a vehicle with a different AutoFair dealership (AutoFair Honda, AutoFair Ford, or AutoFair etc.). This is an absolutely absurd policy because then you have to go through the whole, tiresome process all over again. They were/are the ones who are selling pre-owned vehicles that should be thoroughly inspected before selling it to customers. That is why I really question just how “thorough” they are being whenever they try selling a new, pre-owned car on their lot.***** My vehicle’s engine light has been turning on and off for the past week, making me really irritated. I will give a little credit to AutoFair in that they checked my vehicle when the engine light was said to be “not on at this time”. They were somehow able to find that a crank sensor needed to be replaced and they covered that expense for me. However, as I mentioned before, I’m now experience off and on engine light notifications this week alone. What baffled me this week was when I had another conversation with the Sales Manager I’m working with. He said that I should definitely bring in my car for inspection to the Service Department to see why the engine light is going on and off. When I told him that it wasn’t on anymore, he said then they wouldn’t be able to do anything about it if it’s not on. But mind you, they had said in the Service Report the first time around, when my engine light turned on, that the “light is not on at this time.” So, this begs the question: “How was the Service Department ‘able’ to find that I needed a crank sensor replacement?” The bill too had no listed dollar amount for the labor. Of course, they said it was on them to pay, which I did appreciate, but nowhere on my bill does it say any dollar amount as to what the repair for the crank sensor had turned out to cost AutoFair’s Service Department. I think that’s important information for the customer to know. To any new customers who are thinking about buying through AutoFair Hyundai of Manchester, New Hampshire, be careful. Fully understand what they have as policies for pre-owned vehicles. I can’t speak on behalf of their brand-new cars or leased cars, because I’ve never gone to them for those options. Please read up all of the 1-Star Reviews to understand what people’s experiences have been in the past or what their experience is in the present. Go with a different dealership before going with this one for pre-owned vehicles. I really wish I had not gone through this one myself. More

Excellent team working in both the sales and the service department. Nothing makes a place better to do business with than good people and easy transactions. I would give them 6 stars if I could! department. Nothing makes a place better to do business with than good people and easy transactions. I would give them 6 stars if I could! More

Service tech was was very professional, prompt and courteous. I would highly recommend this dealership for your auto service. Very satisfied customer! Thank you Auto Fair. courteous. I would highly recommend this dealership for your auto service. Very satisfied customer! Thank you Auto Fair. More

Amazing service! Christina went above and beyond to help me get the parts that I wanted and make sure they were installed when I needed them. She answered all of my questions and was very knowledgeable abou me get the parts that I wanted and make sure they were installed when I needed them. She answered all of my questions and was very knowledgeable about the process. Also, her estimate for how long the process would take was absolutely spot on. Christina is amazing and made the process easy from start to finish. More

It is the best Dealership with whom I have ever done business from Sales to Service top notch! Everyone is friendly and professional. I trust them business from Sales to Service top notch! Everyone is friendly and professional. I trust them More

Very easy to work with service person explaining what was needed the correct costs and the time it would take All the things that were done within the time stated needed the correct costs and the time it would take All the things that were done within the time stated More

They made car buying easy. I will buy from them again. As always, the paperwork took the longest time, but the rest of the deal was a piece of cake. Special thanks to our sales rep. always, the paperwork took the longest time, but the rest of the deal was a piece of cake. Special thanks to our sales rep. More

Christina Milliken ( service advisor) was outstanding ! She welcomed me as soon as I entered the door. She made the whole process very easy for me. She explained everything thoroughly. With that great serv She welcomed me as soon as I entered the door. She made the whole process very easy for me. She explained everything thoroughly. With that great service, I will definitely be back. Thank You!! More

Tai Craine I have to say that I had the best experience Tai Craine I have to say that I had the best experience of my life they took care of me got me and my family in to a car of our dreams I am so glade Tai Craine I have to say that I had the best experience of my life they took care of me got me and my family in to a car of our dreams I am so glade to be part of the Hyundai family thank u for taking care of us you guys are the beat I will bring all my friends to them any time of the day More