AutoFair Honda

Upon receiving EXCELLENT TOP QUALITY service from Steve Turner when my husband bought me my BRAND NEW 2009 CRV, I would now like to leave my opinion of the service dept. It all started with Kelly. She was Turner when my husband bought me my BRAND NEW 2009 CRV, I would now like to leave my opinion of the service dept. It all started with Kelly. She was VERY curtious when I called to have service done. The first time was for my 1st. state inspection and the ResistAll treatment. That's where Kerri(service consultant) comes in the picture. She has been a JOY to deal with! The second time was for my Protection package. Again, the same WONDERFULL treatment! Kerri told me that they just put the front mud flaps on, and put the rubber floor mats in the cargo area on the cargo mat. When I saw my vehicle, I noticed that they had also put my floor mats in, which they did'nt have to do. 5 STAR rating from me!! The 3rd. and final time was when I had my remote starter put in. I received the BEST treatment any customer would want! I brought my car in at 10:00am, and Kerri told me it would take most of the day to do. I told her "not a problem". She called me around 2:00pm to give me an update on my car. Well it seems that one of the parts to the unit was possibly defective. She said they were gonna try for a little while longer to fix it. I told her that I needed my car the next day due to a commitment I had. She said she was gonna see what she could do and she said to call her the next morning and that she would get me to where I had to be one way or another and appologized for the inconvenience. She also told me they were having the part overnighted. I called her the following morning, and she said she would check where her shuttle driver was. She called me back and told me the service dept. manager would pick me up an take me for my app. and then back to get my car. Not sure of his name, but he deserves just as much credit. I have never received service like that at any other dealership I've dealt with in the past. I would also like to give credit to the PLEASANT shuttle driver. She is an excellent driver! All the above mentioned people are ASSETS to Autofair Honda! We will surely be repeat customers. And with that said, my husband and I would like to WISH YOU ALL A VERY MERRY CHRISTMAS!!! More

Overall, my experience dealing with John L and Adam R in the purchase of a pre-owned vehicle was fantastic! Adam exceeded my expectations in understanding my needs as a customer, and finding the right vehi the purchase of a pre-owned vehicle was fantastic! Adam exceeded my expectations in understanding my needs as a customer, and finding the right vehicle which met those requirements. John was VERY PATIENT and calm in his approach as a salesman, allowing me to process the details of the deal I was being presented with and make a decision that best suited my family. Thank you to all those involved at AutoFair Honda for providing my family with a great car at a great price! We'll surely be back again for the purchase of our next vehicle. Jay Renzulli Burlington, VT More

Overall, I have never before had as pleasant and enjoyable experience buying the last two cars I did from Autofair Honda. From beginning to end, by the initial greeters to this agency to the final f enjoyable experience buying the last two cars I did from Autofair Honda. From beginning to end, by the initial greeters to this agency to the final farewells, I had the constant feeling of concern by all I had contact with for my well-being in the car purchasing experience. This applied not only to the car purchasing process, but also to the servicing personnel, some servicing being complimentary. While all the Autofair Honda personnel I dealt with in both purchases were exceedingly friendly and gracious, especially the immediate sales personnel in both transactions: Shantel Frost for my first Honda purchase, and Peter Wilcott, for my most recent purchase. During my first purchase with Shantel I had developed such a trusting relationship that I went to her for the second Honda purchase. Since she had been promoted to a non-sales position, she referred me to Peter with whom I had an equally pleasant and satisfying transaction. I have no hesitation in fully recommending Autofair Honda in Manchester, NH for the best possible automobile purchasing experience. While the purchase experiences were extremely satisfying, the two Honda Fits I purchased were unbelievably satisfying in meeting my needs. It is an outstanding vehicle in so many ways. More

Sales staff provided complete information without pressure. They adjusted their offers to our changing needs. They helped us select the vehicle that more than satisfies our needs. We made several pressure. They adjusted their offers to our changing needs. They helped us select the vehicle that more than satisfies our needs. We made several visits before we made our selection. They were professional in their response to our needs. Thanks More

My recent purchase at Autofair Honda was the best vehicle purchase I've ever had! I contacted the dealership and got a call back in 15 minutes. Keith did a great job and informed me of deals they had on Elem purchase I've ever had! I contacted the dealership and got a call back in 15 minutes. Keith did a great job and informed me of deals they had on Element's and that it was the best time to buy. I came into the dealership and felt comfortable and that they truly cared about my needs. The sales manager Jeff was able to give me a very fair amount for my Honda trade and the whole process took under two hours! The financing was easy, I got the exact color I wanted and everyone was extremely professional to deal with. I have already referred people to the dealership and will continue to do so. The service department there is amazing as well! Very quick and efficient. More

Our experience at Autofair Honda Monday night was the Our experience at Autofair Honda Monday night was the best we have had in the 35 years we have been buying cars. We have never driven away from a d Our experience at Autofair Honda Monday night was the best we have had in the 35 years we have been buying cars. We have never driven away from a dealership on the same day in a new car. It is testimony to the efficiency of their operation that we did that for the first time on Monday night. The staff worked together as a team to meet all our needs, and answer all our questions. They provided us with a great price for the vehicle we wanted, and a clear sense that you stand behind your product. Eddie Domainque, the salesman who we spent most of our time with, was very personable and knowledgeable. His answers to our questions were clear, thorough and understandable. He never made us feel pressured, and gave us a completely comfortable sales experience. I am sorry that I didn't note the names of each individual with whom we spoke, because every one of them conveyed a sense of committed professionalism. We had been directed to the dealership by friends who had purchased with Autofair Honda a week earlier, and this was clearly an example of how useful friendships can be. More

My wife and I experienced one of the best customer service available in car shopping and purchasing. Our sales person (Alysson) was superb at explaning and giving us the information needed about the v service available in car shopping and purchasing. Our sales person (Alysson) was superb at explaning and giving us the information needed about the vehicle we were about to buy. With the whole process being positive, effortless and above all professional,we sincerely intend to recommend this dealership to all our friends and family. More

We walked in not knowing if we were going to buy a Honda. We walked out the same day knowing we would be back the next to close the deal. Our sales consultant, Peter Wilcott was truly professional and expe We walked out the same day knowing we would be back the next to close the deal. Our sales consultant, Peter Wilcott was truly professional and experienced. Every question was answered and every detail on the vehicle was explained simply. The construction of the vehicle and the humbleness of the associate sold the van. More

Shopped pricing with several dealers on "leftover" 2008 models. Very competitve. Pete was able to get the terms I asked for. I gave him a stock # of a vehicle I pulled off of the autofair website. The models. Very competitve. Pete was able to get the terms I asked for. I gave him a stock # of a vehicle I pulled off of the autofair website. The day that I was to pick up the vehicle, I had a wedding to go to, so I was in a big rush. I was putting a lot of pressure on the dealership to get the car delivered so I would not be late for the wedding. Unfortunately, I did not realize that the stock # did not have the color of the interior that I wanted until the car was ready to be delivered to me. (This was totally my fault; I provided the stock #, and I was rushing the paperwork process) At this point, Pete got Derek involved, and Derek told me to go ahead and take the car with the wrong color interior (again, my mistake, not Petes!) until they were able to find the vehicle I wanted. Basically, I was given a loaner for three days until the vehicle I wanted was found. Both Pete and Derek were very accomodating throughout the process. More

Keith, David, and Dan at Autofair Honda were remarkable. Keith, David, and Dan at Autofair Honda were remarkable. This was my first experience visiting a car dealership and purchasing a new car. I was v Keith, David, and Dan at Autofair Honda were remarkable. This was my first experience visiting a car dealership and purchasing a new car. I was very nervous, clueless, and worried; however, Keith and Dave made the experience an educational and rewarding one. I left the dealership with a brand new 2008 Civic and manageable payments. Throughout my time spent at the dealership, Keith and Dave were very encouraging, knowledgeable, and answered all the questions myself and my father had. I am still in shock that I have a brand new car, I never considered it possible, but the people at Autofair Honda changed my mind. Everyone at Autofair Honda was professional, but more notably, friendly and personable. No one made me feel silly for asking certain questions. Dave and Dan handled the paperwork portion of the transaction wonderfully. In addition, Dave also was extremely helpful in preparing my new car and explaining certain features. Undeniably, I will always recommend Autofair Honda to all of my friends and colleagues. The information they provided on leasing cars was enlightening, and I know in four years I will be back to lease with Autofair Honda again. Thanks to Keith, David, and Dan for making my first experience a very upbeat and positive one! More