AutoFair Honda

I would like to let you know how pleased I was with the service that my husband and I received last week. We turned in our new Honda Fit for an oil change, as well as our 1995 Honda Odyssey for problems w service that my husband and I received last week. We turned in our new Honda Fit for an oil change, as well as our 1995 Honda Odyssey for problems with the ABS & SRS sensors, as well as an alignment issue. Everyone we encountered was friendly and helpful. However, there was one person who stood out, head and shoulders above everyone else for us. I cannot say enough good things about Brian Rourke. Brian provided excellent information and service. He provided very timely updates, provided complete information, and was able to offer various options that we could choose from to fix the issues with the Odyssey. Once I had approved the work, Brian called me to let me know that the parts had arrived, call me to let me know how the work was progressing, as well as called me when the Odyssey was ready to be picked up. I am sure that he is very busy, but I really felt like I was his only customer. Additionally, Brian's demeanor was always very upbeat and friendly. I can tell you that my husband and I are now customers of your service department, due in no small part to the wonderful service we received from Brian. Customer Service is an idea that is often talked about, but rarely seen in practice. Brian embodies that ideal and we just wanted to let you know how much we appreciated our interactions with him. He is an exceptional member of your team. Also, we were very happy with the pricing for the service on the Odyssey. We were expecting to pay upwards of $3000 to do the repairs, but when it was all done, the total cost was $1900. This is just another example of how your service department exceeded our expectations. More

I own a 2004 Civic Hybrid which I purchased new at a different dealer. I have required very little service on it until the IMA battery died a few weeks ago. My husband has a 1998 Civic that he has alw different dealer. I have required very little service on it until the IMA battery died a few weeks ago. My husband has a 1998 Civic that he has always had serviced at Autofair, but I called around to several dealers for quotes and discovered it was going to cost between $3200-$4500 to replace! (Even thought the dealer I purchased it from told me they were only $1000-$1500 to replace.) After speaking with the IMA Battery Desk, we learned that the battery alone cost about $2500, but some people received an extended warranty from Honda on their batteries (residents of Mass. and Conn. because of a change in their emissions laws) and if I had received the extended warranty, the battery would be covered. The IMA people suggested we get the diagnostic report and call Honda and "plead our case." When I called Autofair to get the report, Henry offered to talk to Honda for me and he managed to get them to cover the cost of the battery! A couple of hours of labor costs were all we had to come up with. None of the other dealers I talked to even called me back. I was impressed with the follow-up and the extra effort that Henry showed to help out with a repair that I was obviously ill-prepared for. Dropping the car off and picking it up was also really easy with the service department's extended hours (we were able to pick it up at 8:45 pm). I live an hour from Manchester, but will continue to drive the distance for the excellent, flexible service we always get. It seems that the customer really does come first there. More

Derick was extremely knowledgable about the cars and was very patient in working with me to make the best decision for my first new car. He really helped me pick the best car that worked for me. I really a very patient in working with me to make the best decision for my first new car. He really helped me pick the best car that worked for me. I really appreciate the help he gave me. I have also gone into the dealership for a few maintenance services on my car all the associates were really friendly and were quick. They are easy to work with and they got me in as fast as they could and got me out as fast as they could. I would definitely recommend this dealership to someone. More

When I was shopping for a car I went to many dealerships. It was a toss up between Subaru and Honda. Subaru was trying to sell me on a lease and I didn't want that at all. They were nice but to pushy with It was a toss up between Subaru and Honda. Subaru was trying to sell me on a lease and I didn't want that at all. They were nice but to pushy with the leasing. When I went to Autofair they heard that I didn't want a lease and they tried to get me a good deal buying a car not leasing. I was very happy when they were trying so hard to get me more money for my car and not just make numbers work. I know i can pay interest only but i didn't want that and they made my deal worth MY while and not theirs. This dealership is very friendly and reasonably priced. Derick Sanders is a great sales man and just a generally good person. I am a very pleased customer and so is my family who has bought most of their cars through Autofair Honda. More

I recently purchased a Honda Ridgeline from AutoFair and was very satisfied with the entire process. I had contacted several dealerships prior to the purchase both by phone and e-mail. I was impressed with was very satisfied with the entire process. I had contacted several dealerships prior to the purchase both by phone and e-mail. I was impressed with AutoFair's website and they responded quickly to my e-mail. To my surprise several dealerships refused to quote me a price online, but AutoFair was very upfront. The actual sales process was very quick and easy as well and everyone was very professional. This was my second purchase from AutoFair and I will definitely do business with them again. More

This will certainly sound counterintuitive to a lot of people but now after nearly two years of owning my (new) 2006 Honda Civic EX I can say that the dealer/service is fantastic but the car itself is ho- people but now after nearly two years of owning my (new) 2006 Honda Civic EX I can say that the dealer/service is fantastic but the car itself is ho-hum. This is my first Honda and I am not sure whether I will want to keep it beyond the coverage of the factory warranty. Not that the car is horrible - it probably rates a "B." But the little things that keep it from an "A" are extremely annoying and I have to put up with them all the time. For example, I have to keep towels on the seat to prevent huge visible electrical shocks when I get out of the car; the welds on the doors and elsewhere look rippled and shabby; the undercarriage has had two parts replaced already to stop rattles and secure safety; there are squeeks and rattles from the back of the car; the auto transmission (although hugely improved since seeing Jason) seems to be constantly hunting around for the right gear in "stop and go" traffic. So when I was complaining to the Service Writer, I must have been whining so much that he hauled out the Service Manager, Jason Whittaker. This guy is a genius. I rattled off all my complaints with the car - you could almost hear his brain cells clicking away as he was planning the correction of my vehicle. It was vastly improved when he was done with it - he gave my vehicle his full attention and phoned me to report directly his findings and his planned corrections. So I have had to learn some new things in life. I do not gravitate to big new car dealerships. But in 2006, when gas was approaching $3.00 per gallon, I saw the writing on the wall. My salesman was Austin Rush, who is extremely intelligent, articulate, and has a deep passion for customer satisfaction. I have recommended him to a lot of my friends who seem to want Hondas. Upon delivery, my Civic had a harsh rattle in the passenger side front end. I did a U turn in less than a mile and took it back. The Service Writer seemed to know what it was fairly quickly but the part was back ordered - not available for 2-3 weeks. That was my introduction to Honda vehicles. It has tainted my vision ever since. But the dealership is outstanding - everyone I have met there is high caliber and capable. But whether you bought your Honda there or not, I would for sure take it there for service and be sure to meet up with Jason Whittaker, particularly if you are having a problem that no one else has been able to resolve. He knows these cars thoroughly and will take on your problems as a fascinating challenge. Art Reublinger, Derry, NH ahrinnh@comcast.net More

I had a great experience with this dealership. First, my salesman was friendly and had a great personality. He did not pressure me to make a decision or try to sit me down too quickly to talk numbers. Secon salesman was friendly and had a great personality. He did not pressure me to make a decision or try to sit me down too quickly to talk numbers. Second, the dealership sold me a new Civic at a great price and they honored an almost 2 week old offer, which I thought was notable. Lastly, when I finally decided to buy the car, they made the process quick and easy for me. Instead of feeling the normal pressure of finalizing a car purchase, all of the staff put me at ease. Shantel did the financing work quickly and made me feel very relaxed and comfortable signing the contract. Most notable, Steve T. went above and beyond in his efforts. He always answered his cell phone when I called with questions or offers (5 times) and he did what he could to take care of me. Further, he even drove my new car to the rental place so I could drop off my rental. His day didn't end until almost 10p.m. That's dedication. I really want to thank this dealership for their hard work--for once it was a pleasure to buy a car. More

Steve went above and beyond. He was patient and easygoing, and even honored a 3 week old offer on a great deal on a 2008 Civic. I bought the car last night at around 8:30, and Steve hung around unt easygoing, and even honored a 3 week old offer on a great deal on a 2008 Civic. I bought the car last night at around 8:30, and Steve hung around until 10 to help me drop off my rental. Shantel was very professional and friendly. I really enjoyed buying this car from Autofair--the whole team made the experience effortless and stress free. More