AutoFair Honda

We had a great experience with your dealership, and Ali in particular. This purchase was our second with Autofair and was the best one yet. We liked that Ali was a good listener who paid attention to our n in particular. This purchase was our second with Autofair and was the best one yet. We liked that Ali was a good listener who paid attention to our needs and requests without pressuring us in any way. She took the time to communicate with us after our first look at the new CR-V's on your lot, again without any annoying pressure. She was very enthusiastic about the vehicles she sells and was able to answer all of our questions. When Autofair did not have the exact color/style of vehicle that we wanted Ali was able to quickly locate one for us. Within two days we were able to take delivery of our new car. We have purchased many new vehicles in the past and find that the time it takes to do all the paperwork really puts a damper on what would otherwise be an enjoyable experience. Ali took care of that by asking a few questions over the phone. Once we arrived to pick up the car we needed to spend just a short time with a sales manager to complete the deal. We were in and out of your dealership in about an hour! We were very pleased with Autofair, Ali, and all your employees, and would be happy to recommend you without reservation. More

The first time I called this service dept in March about my 99 Odyssey to fix a transmission, Dave was the only service manager among the 4 Honda Service Departments I called that was willing to help find a my 99 Odyssey to fix a transmission, Dave was the only service manager among the 4 Honda Service Departments I called that was willing to help find a replacement transmission and was sympathetic to the fact that this transmission had been replaced under warranty but failed again. He restored my faith in Honda, when no one else did...the others were sending me to AAMCO! He has been friendly, informative and genuinely wants to help. Nancy at the cashiers window is a delight, always helping with your transaction, she offered me the rewards program and now in June I returned for an inspection and an overheating problem. I have stayed away from dealer service departments for years, but this one is wonderful! More

Derrick was extremely helpful. We were greeted immediately and he helped my fiancee and I find exactly what we were looking for. He was straightforward and clear about everything and gave us lots immediately and he helped my fiancee and I find exactly what we were looking for. He was straightforward and clear about everything and gave us lots of information about vehicle we were interested in. Derrick kept us informed when things were moving a bit slowly as it came time to sign the paperwork. We were not left alone wondering what was going on. We felt important and were treated very well. This was an excellent buying experience for us and we will certainly do business with AutoFair Honda, with Derrick in particular, in the future. Thanks! More

Matt did a great job putting us into a new Honda Accord. We were very impressed with his presentation and knowledge of the Honda product line and are happy with the quality of the vehicle. Our experence wi We were very impressed with his presentation and knowledge of the Honda product line and are happy with the quality of the vehicle. Our experence with Auto Fair and Mr. Plainte was exceptional. Sincerely, Lyle & Joyce P. P.O Box 484 Hardwick, Ma 01037 More

I'm a very busy professional with little time to deal with typical dealer B.S. So after reading several reviews on here I decided to give Auto Fair a shot. I dealt exclusively with Peter Wilcott on my 20 with typical dealer B.S. So after reading several reviews on here I decided to give Auto Fair a shot. I dealt exclusively with Peter Wilcott on my 2010 Honda Ridgeline purchase. He is a true professional and quite possibly the best salesman I have ever dealt with(20+ car purchases). I typically drive 60K miles a year so he can count on me coming in every few years from this point forward. If you're looking for a hassle free experience stop by ask for him. More

At 120,000 miles, my 2001 Honda Accord flashed the Service Needed dash light. I knew from a notice I got in the mail from Honda that I had to have the Air Bag fixed (on a recall)but at the same time, Service Needed dash light. I knew from a notice I got in the mail from Honda that I had to have the Air Bag fixed (on a recall)but at the same time, the car needed to have that major tune-up performed, which included (on my VTECH V-6), 6 new platinum spark plugs, a Transmission drain and refill, an oil change and a tire rotation. I brought the car in on a Monday evening after work (the engine has to be cold to change the spark plugs)and checked the car in with Randall Werner. I was really amazed with Mr. Werner as he was simply the nicest and friendliest service rep I had ever met! He explained all the steps that would be taken to ensure the service was performed efficiently and recommended two other services that I should consider when more funds became available. One thing that I was really impressed with was that when he typed the Job Codes for each of the services to be performed into the computer, he double-checked the latest Price Listings for each. I had been quoted one price over the phone earlier in the week and when he checked it, sure enough the price was actually Twenty dollars less! It is that kind of attention to detail and concern about client satisfaction that separates AutoFair Honda from all the others. Mr. Werner told me he would phone me if anything out of the usual popped up during the service and that of course, he would phone when the job was completed. I took that with a grain of salt as I know how busy these service departments can get. To my astonishment, Mr. Werner phoned me mid-afternoon on Tuesday to tell me that my car was ready and that there had been no surprises while doing the service work! I was not able to thank Mr. Werner personally when I came in Tuesday evening to pick up my Accord. I did want to thank the Service Manager for having such an excellent rep as Mr. Werner, to help me in getting my Honda Accord repaired. Sincerest thanks and regards! More

When my 10.5 year old Honda finally gave out, I decided it was time to purchase a new one. I was introduced to Peter Wilcott who showed me some CRVs and took me for a test drive. He was extremely knowled it was time to purchase a new one. I was introduced to Peter Wilcott who showed me some CRVs and took me for a test drive. He was extremely knowledgeable about the vehicles and answered all my questions. He showed me in detail, everything on and in the car, how to work all the controls and about the owner's manual. He worked very hard with me to come to a price I could handle. From the moment I met him, I was treated very well and with the utmost respect. He made sure that I had no further questions and told me I could call at any time if I had any questions or concerns. My new vehicle was spotless and is of such great quality and I just love it. The service department at Autofair Honda is also exceptional. They explain in great detail what is going on with your car and they are always so professional and repsectful. I would have no problem referring anyone to Autofair and to Peter Wilcott. He is a true professional and knows his product. He works with efficiency and excellence. He worked very hard to get me into the car that I wanted. Autofair Honda gets 5 stars across the board. I am a very happy customer!! Thank you Peter!!!!! Lisa Christou More

I drove to this dealership becaseu they were the only dealer in New Endland that had the car I was interested in. Unfortunately, it was not in one of my preferred colors. I was met in the parking lot by dealer in New Endland that had the car I was interested in. Unfortunately, it was not in one of my preferred colors. I was met in the parking lot by Joseph Reynolds, who was walking the lot learning what cars were available. He located the Honda Civic SI that I was interested in. He know a lot about the car and found out any information that he did not know. We went on a test drive and he told me about all the features of the car. He also talked about other cars and how they compared. He knew the advantages and disadvantages of both. He wanted me to get the right car for me, not necessarily a car he had to sell. That is a unique quality in a salesman. He tried very hard to locate the car in my oreferred color. He found out that no more would be available for this model year. He also knew when the next models were coming out. This is much more information than I got at others dealers. I knew from Joseph's information that this was the car for me. I wnt online and found a car in New York and put down a deposit. My only issue is that I think Joseph should have widened his search to New York to give me the option of getting that car. Perhaps he could have swapped it out. In summary, I think Joseph was one of the most knowledgeable salesman I have ever met. He pushed the sale, but he did not try to force it on me. When he know he did not have the car for me, his attitude did not change. He continued to be very helpful. I would recommend Joseph and the dealership very highly. The only complaint is that their prices are higher than quotes I received at other dealers and the price I paid in New York. More

Auto Fair Honda is by far the best out there. I am a returning customer and just purchased my 2nd Honda from them. Peter Wilcott has been my sales person and I would highly recommend him. From my first returning customer and just purchased my 2nd Honda from them. Peter Wilcott has been my sales person and I would highly recommend him. From my first purchase he has always demonstarted great customer service skills. He has remained in consistant contact with me throughout the years with both purchases with updates in regards to specials, referral compensation, checking in with me periodically to see how I like the vehicle and if I have any questions and wishing me a happy holiday at Christmas time. He truly listens and makes you feel comfortable with the entire process from begining to end. I drove away again in my new Honda CRV feeling great about the purchase! More

Had a fantastic experience at Autofair Honda...Staff was beyond friendly which made the process very easy. I highly recommend my salesperson Shawn and I am extremly satisfied with my purchase. I have never beyond friendly which made the process very easy. I highly recommend my salesperson Shawn and I am extremly satisfied with my purchase. I have never owned a Honda but feel that I made the best choice and appreciate all they did for me. More