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AutoFair Honda

Manchester, NH

4.6
3,432 Reviews

200 Keller Street

Manchester, NH

03103

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Showing 3,432 reviews

August 05, 2010

We needed to buy two cars and had heard great things about AutoFair. Before visiting them, we had checked out a few other dealers but after talking with Nick Ayotte at AutoFair about our options we knew More

by rkalke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Ayotte, Nick Ayotte
Aug 07, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. We understand that, as a customer, you have many choices for your new vehicle. That’s why we pride ourselves on delivering the highest level of customer service and providing our customer’s the best deal! Jason LaCroix, General Manager

August 02, 2010

Mat Kipp has got to be one of the nices sales guys that i have ever met. Please tell Mat that when i send him a referal he's buying me a sandwich. Overall a great place to buy a car. Typically when i buy a c More

by SChappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mat Kipp
Aug 03, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. We take a lot of pride in our friendly staff and make sure that everyone is looking out for our customer’s best interest. Mat does a great job and we’ll make sure he gets you that sandwich! Enjoy your new vehicle. Jason LaCroix, General Manager

August 02, 2010

Just bought a pre-owned 2008 Pilot and working with Kevin was a pleasure. He was easy and appropriate--never a huge or unconfortable push to sell. Never came out with the dreadful line "what do we have to More

by bruce4444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Zach, Kevin Zych
Aug 02, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. Both Kevin and Burton do a great job for us. Your feedback is very important to us, as we use that feedback to always improve. We understand that customers do not appreciate the high pressure approach. That’s why we train our staff to have a nice easy approach just like Kevin and Burton demonstrated with you. I hope you enjoy your new vehicle. Jason LaCroix, General Manager

July 31, 2010

My first contact with AutoFair was via a web car pricing service. I requested a quote from 3 dealers on a Honda Civic EX. I recieved quotes from two dealers and an 'appointment' from AutoFair. (That should More

by jgaron
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
4
Aug 14, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the review. We believe in the continuous improvement model which means we learn from every interaction we have with our customers. This is how we have become an 8-time, and recent back to back, President’s Award Winner with Honda for outstanding customer service. Treating the customer the way they want to be treated is our priority. It concerns me when I read a review such as yours, as it means we have missed our mark. Most people will understand that we, like everyone else, are humans and can make a mistake from time to time. The true measure of a business is how they handle those situations. This is one of the reasons we have an A+ rating with the Better Business Bureau and such high ratings on Dealer Rater. We have made several attempts to contact you via phone and email to not only try and resolve this issue, but to also learn from your experience so we can train our staff to ensure this does not happen again. It is unfortunate that you would not speak with us as I feel we could have learned from your experience. We do not believe in “playing games” and we take our careers very seriously. We are proud that we are the largest Honda dealer in northern New England and the majority of customers appreciate the way we do business. I feel as though your concerns could have easily been resolved if you had only engaged with us. We will use this as a learning experience and I do appreciate your feedback. Jason LaCroix, General Manager

July 28, 2010

I heard nothing but great things about this location and about Allison. My mother bought her car through her and once I met her I realized this is where I wanted to buy my new car from. Allison was extremel More

by jasoncreth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison LaNeve, Steve Wirtz
Jul 29, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice review. Steve and Alison do a wonderful job and customers consistently sing their praises. Referral business is the best compliment for a business and a salesperson. We’re happy to have you in the AutoFair Family and now it’s your turn to benefit from our great referral program. Jason LaCroix, General Manager

July 27, 2010

My husband and I just bought a beautiful 2008 Honda Accord. Our sales person, Matt Kipp was awesome! He was very helpful,funny and knowledgeable. Matt took us on great test drives so we could realy ge More

by fitzfam1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Kipp
Jul 28, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the nice feedback. Mat has a great personality and he keeps us, and his customers, laughing all day! I’m glad to hear you had a great experience and we appreciate your business. Jason LaCroix, General Manager

July 24, 2010

Ali was the consummate professional. I felt valued, not hustled. She listened to what I wanted, answered every question I had, and made the entire experience very pleasant. Although I was weighing several More

by peggysilva
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allison LaNeve
Jul 26, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the great review. We find that most customers, just like you, have many options when buying a new vehicle. As dealers we all pay the same price for inventory so it comes down to who is going to treat you the best. We pride ourselves on our great employees such as Ali, who have helped us become back to back and eight time winner of Honda’s President’s Award. Buying a new vehicle should be easy, painless and fun. That’s the AutoFair way! Thank you again for the review and recommendation. Jason LaCroix, General Manager

July 17, 2010

I have now purchased two vehicles at Autofair Honda and I have requested to speak with Mr. Peter Wilcot both times. He does a wonderful job of making the buying process simple and stress free. I will continu More

by bcooney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Wilcot
Jul 17, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the feedback. We believe that loyalty is one of the keys to success. Treat customers right the first time and they will want to do business with you again in the future. This seems to be the case once again so thank you for your continued support. Jason LaCroix, General Manager

July 16, 2010

First off my rating of Peter Wilcott is rightfully earned by him because of his outstanding service he has provided me with. I am a currently Deployed Marine and being overseas is difficult especially with a More

by CLB24Marine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Wilcott.
Jul 16, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the great review and thank you for serving our country! Customer service is our top priority and we do everything within our power to oblige every circumstance. I’m happy we were able to get you your new vehicle before you came home. I will pass the kudos to Pete and thank you for your feedback. Jason LaCroix, General Manager

July 15, 2010

Peter Wilcott originally took over my account after my sales guy left the Autofair Honda team. Peter was amazing in helping me. He listened carefully to exactly what both me and my parents wanted. He foun More

by Becca811
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Wilcott, Stephan LaFrance
Jul 16, 2010 -

AutoFair Honda responded

Dear Customer, Thank you for the great feedback. Peter and Stephen do a great job for us and they both go the extra mile to make sure customers are taken care of. I’m happy to see that you and your family were completely at ease during the purchase of your new vehicle. We appreciate the feedback and hope you enjoy your new vehicle. Jason LaCroix, General Manager

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