AutoFair Honda

From the initial introduction when I arrived at this dealer to the delivery of this vehicle, the sales & service I received was superb! I felt entering the dealership that this was going to be one dealer to the delivery of this vehicle, the sales & service I received was superb! I felt entering the dealership that this was going to be one of those experiences of a large dealership, somewhat insensitive and impersonal. I could not have been anymore wrong. This is great dealership! I have purchased many vehicles throughout the years and this dealership ranks at the very top of the list. Everything was handled efficiently, completely and exactly as expected. The vehicle was ready as promised and the service department handled the last minute request quickly. I work in a large institution and this type of customer service is what we have been working towards for many years. They treat each individual as an individual sale and go the extra mile to make that sale. As their advertisements state "We Make It Happen". They truly do. Thank you for the great car buying experience. I will certainly return for future purchases. More

Great all the way!!!! Everyone so helpful! I will be back again and again! Alison was so down to earth, helpful, caring. Hope to work with her again!! again and again! Alison was so down to earth, helpful, caring. Hope to work with her again!! More

This experience was a nightmare. Over 2 hours of miserable haggling. They offered me $100 for my trade-in, which is the next best thing to stealing my car. They added a $1495 "certification f miserable haggling. They offered me $100 for my trade-in, which is the next best thing to stealing my car. They added a $1495 "certification fee" to the list price. and their document/title fee is the max at $399. In the end they refused to sell me the car at the agreed price (after all that haggling!) unless i financed through them and took it that night. I walked out for the second time that night and will never go back. I ended up at Portsmouth Ford (soon to be portsmouth kia) who gave me a great deal at the listed price, no haggling, no fake fees, and $1500 for my trade in which exactly matched the blue book value. Maybe autofair will take a lesson on how to do business. More

I had already been to 3 dealers in the past 3 days and was getting a little frustrated with the service...I took a chance and came here and I couldn't have been happier. Not only were they friendly they w was getting a little frustrated with the service...I took a chance and came here and I couldn't have been happier. Not only were they friendly they went out of their way to get my payments around where I needed them. Between the quality of car, the mpg, and the what the car will be worth in years to come I just couldn't go wrong....Will definitely recommend them to anyone looking for a new car. More

I had an excellent experience at AutoFair due to Alison LaNeve! I had put off buying a new car all summer because car sales associates have always made me feel pressured or inferior. Not in this case. A LaNeve! I had put off buying a new car all summer because car sales associates have always made me feel pressured or inferior. Not in this case. Alison asked me a few key questions and we were off on a couple of test drives. Working with the finanace team she was able to get me a good trade-in price and .9% interest. Thank you. More

Having purchased 6 cars in my life, I can honestly say that this was the easiest and most enjoyable car buying experience yet. Matt was laid back and just an overall nice guy to work with. We were there that this was the easiest and most enjoyable car buying experience yet. Matt was laid back and just an overall nice guy to work with. We were there pretty late since I work late, so the other staff bought my friend and I Starbucks and we had a great time waiting for everything to get put together for me. Steve in finance made signing everything painless and fast. I didn't get the annoying call that they want $20 more dollars a month because of a mistake..,and they've already emailed and called me a few times to make sure I'm satisfied! I've already sent a friend Matt's way to buy her car and I will keep them coming! More

My wife and I had a great experience shopping for our used Honda Accord at AutoFair Honda. Pat spent hours working with us to find the right car, and work out the financing details. At every step of the used Honda Accord at AutoFair Honda. Pat spent hours working with us to find the right car, and work out the financing details. At every step of the process he was there to answer questions and advocate for us. We went into the dealership on our first day of car shopping, and had no intention of buying a car that day. Though they obviously wanted to sell us a car, there was no high pressure, and Pat made us comfortable enough with the purchase and the process that we ended up choosing our car that day. We own 2 Hondas, and although they are 75 miles away, we went to AutoFair because of their reputation for selection and service. We were not dissapointed. When there was some confusion about whether or not the Certified Honda Accord we purchased included new tires, Pat and the dealership stepped up and put a new set on the car, without any question. This was the ethical and honorable thing to do, and we were completely satisfied with the outcome. This is clearly a dealership that values their customers and cares about their continued satisfaction, even after the sale. I would recommend AutoFair Honda without hesitation to anyone shopping for a new or used Honda. Thank You AutoFair! More

Upon being turned away from many other dealerships for lack of credit, or the need for a BIG down payment, my final stop was with Autofair Honda, and i was SO surprised how it all turned out. First, Aliso lack of credit, or the need for a BIG down payment, my final stop was with Autofair Honda, and i was SO surprised how it all turned out. First, Alison worked for DAYS to find the right finance for me. Originally told i was probaby getting into a lease (i was not so thrilled about due to mileage i put on a vehicle, i got the phonecall to come sign papers 3 buisness days later, for a nice VERY low mileage Honda Civic LX-S (about 15.5k miles =D). Not only that....but NO LEASE!!! I own this little gem!! $750 down and about 6.5 percent rate! I was TOTALLY blown away as this is my first officially financed vehicle in my life! BIG warranty and all kinds of goodies got thrown into the mix to make my grin almost painful it was so big =D I cant thank Alison and the finance team at Autofair Honda enough for making this all possible for me! Customer service TOP NOTCH!! More

I normally hate the car buying experience, but working with Jamie and Autofair was easy breezy! Any question I had was answered with friendlieness and expertise. I didn't feel like I was just another sale with Jamie and Autofair was easy breezy! Any question I had was answered with friendlieness and expertise. I didn't feel like I was just another sale, Jamie truly cared about my needs. Everyone I encountered at the dealership was extremely nice and helpful. I walked out of there with a brand new car and a whole new outlook on car buying. So all in all I give Jamie and Autofair a 5 out of 5! More

Dan was very patient and understanding with the concerns I had about my car's performance. I found him to be a sensitive and knowledgeable troubleshooter. When I wasn't satisfied with the work that was don I had about my car's performance. I found him to be a sensitive and knowledgeable troubleshooter. When I wasn't satisfied with the work that was done, Dan was there to make sure I didn't leave the dealership unhappy. He volunteered to accompany me on a test drive to be sure everything was in working order. If Dan happens to be checking you in, rest assured that you're car is in good hands. More