AutoFair Honda

Dealership is a pleasure to work with and employees are great, particularly Jim Thatcher who made the process easy and comfortable. He is main reason we came back for second vehicle and are now shopping f great, particularly Jim Thatcher who made the process easy and comfortable. He is main reason we came back for second vehicle and are now shopping for a third. More

We went in after doing some online research for a used Accord. Called ahead of time to schedule a time. Upon arrival, Jonathan was very nice and we went for a test drive. He was mostly knowledgeable Accord. Called ahead of time to schedule a time. Upon arrival, Jonathan was very nice and we went for a test drive. He was mostly knowledgeable about the car. Of course when trying to negotiate for the price, he stuck right to the "the online price is the best price we can offer". However, the online price was a good marked down from the price on the window sticker. So we didn't mind the price. For this sale, we were "monthly payment" buyers. Daughter has a budget. Needed to keep the payment under $265. Term wasn't as important to us. So Jonathan comes back with a spreadsheet showing a range of monthly payments based on term and how much down. The ranges didn't quite make sense to us. They seemed high. We had already gone to another dealership and their equivalent chart put the monthly payment lower. The app on my Android phone put the payment lower. We didn't have a binding contract yet so we agreed on the price for the next phase. We did get Jonathan to throw in a tank of gas (their policy for used-cars is only 1/4 tank). Chris showed us the traditional spreadsheet of different extended warranties you can buy ranging from premium all the down to basic. Each with a monthly payment for 60mos. The monthly payment including the basic warranty was $267 just like we asked. Here's the trick: Chris doesn't include a column for "no thanks, I don't want an extended warranty". I asked so "what's the monthly payment WITHOUT any extended warranty". Ah, that is only $221 a month. So the chart that Jonathan showed included some form of extended warranty. Their hope is that you would think you only have the 4 choices of extended warranty but not realize you also have the "no thanks" category. You also can buy them online after the fact from any Honda dealer so do some Google'ing for research. The number you need to compute is the actual cost of that extended warranty. You are paying each month for it. For our situation, it came out to $2700. True that the warranty would cover bumper-to-bumper to 120K miles (I think) while the 100K powertrain warranty (the car has 72K miles) is just a powertrain warranty. So even assuming you'd have some repair (A/C, water pump, etc.), will you spend more than $2700 on it? With proper maintenance, Honda's will last a very long time. Of course, once we decided on "no thanks", it did get a little chilly in Chris' office signing the actual paperwork with even a snide little comment under Chris' breath with daughter said she'll be waiting to the very last day of the 20day plate to register the car. ("Of course you will.") The car itself was detailed very good. Autofair has a multipoint inspection check. The engine, interior, trunk, were clean. It was very busy by the time we had finished the purchase. Jonathan hustled and got the car into the delivery area. We even posed for some photos to post on Facebook. More

Jim Thatcher , the salesperson. was great, He was helpful and really did make an effort to get me the car I wandted at a price that I could pay. He was friendly and helpful and did great job. I anticipate b and really did make an effort to get me the car I wandted at a price that I could pay. He was friendly and helpful and did great job. I anticipate buying another Honda from Jim in the near job. It wuuld be hard to find a single fault in how Jim conductedb himself and the deal was completed successfully and in a very timely manner. More

Everyone at this dealership is so friendly from the person always there to greet us and open the door for us to the employees in the showroom who always acknowledged us. Our salesperson, Matt Dube, was person always there to greet us and open the door for us to the employees in the showroom who always acknowledged us. Our salesperson, Matt Dube, was very attentive to our needs from the time we walked in to the time we drove away in our new vehicle. He explained everything about the vehicle we bought so we would know exactly where everything was. Steve LaFrance, the business manager was very pleasant to work with and took the time to answer any questions that we had. Our whole experience at Autofair Honda was awesome and we would definitely recommend this dealership to family and friends. More

I love AutoFair Honda! I have purchased my last two vehicles from them and the process was so easy. They have a customer for life.. When I bring my Honda Pilot in for service everyone is courteous and vehicles from them and the process was so easy. They have a customer for life.. When I bring my Honda Pilot in for service everyone is courteous and helpful and I actually don't mind sitting in there customer lounge. I would recommend not only buying a Honda for its value and dependability but I would recommend you purchase your new Honda from AutoFair Honda, you will be glad you did! More

I had an excellent experience at AutoFair Honda. I purchase my first new car from Shantel Frost after visiting several other dealerships in the area. I was pleasantly surprised when my price quote fr purchase my first new car from Shantel Frost after visiting several other dealerships in the area. I was pleasantly surprised when my price quote from another dealership was matched. Shantel was easy going and did not pressure me to buy. She was easily reached by phone and accommodated my schedule. She treated me with genuine kindness and respect. Don't waste your time at other dealerships. I highly recommend Shantel at AutoFair Honda. More

Shantel was amazing!!! This was the best and quickest new car purchase I've ever had (and I've had plenty). By the time I finished signing my documents, she transferred every setting from my old car to my ne car purchase I've ever had (and I've had plenty). By the time I finished signing my documents, she transferred every setting from my old car to my new one (radio stations, light and lock settings, etc.). Thank you very much Shantel!!! I'll be back to you for my next car. More

This review is based on the purchase of a new Honda, and trade-in of an older model towards the purchase. Overall, an awesome experience - Matt's salesmanship was enthusiastic but low-pressure, friendly trade-in of an older model towards the purchase. Overall, an awesome experience - Matt's salesmanship was enthusiastic but low-pressure, friendly, and scrupulously honest. While I did indulge in a little haggling - and got a good deal (pats self on back) - it was great to see that even the starting offer was well within the realm of fair pricing. I'll definitely be going back when the other car is ready to be swapped for something newer - and will be shifting my service and maintenance visit to their business as well. :) More

EXCELLENT EXPERIENCE SERVICING MY CAR (JUST GETTING SOME THINGS CHECKED-OK AND GETTING MY INSPECTION STICKER AFTER BUYING THE CAR). IT'S LIKE LIVING IN THE PERFECT WORLD OF CAR SERVICE. PLEASE, PLEASE KEEP THINGS CHECKED-OK AND GETTING MY INSPECTION STICKER AFTER BUYING THE CAR). IT'S LIKE LIVING IN THE PERFECT WORLD OF CAR SERVICE. PLEASE, PLEASE KEEP THIS LEVEL OF SERVICE. YOU CAN ONLY GO UP IF YOU WOULD LIKE, NOT NEEDED THOUGH...) OVERALL, T H E B E S T E X P E R I E N C E IN A SERVICE SHOP. A+++++++++++++++++++++++++++++........ RATING..... More

EXCELLENT EXPERIENCE WHILE BUYING A CAR. A FEW HOURS LATER, GOT THE DEAL I WANTED. THANK YOU IS NOT ENOUGH. KEEP UP THE GOOD WORK! LATER, GOT THE DEAL I WANTED. THANK YOU IS NOT ENOUGH. KEEP UP THE GOOD WORK! More