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AutoFair Honda

Manchester, NH

4.6
3,432 Reviews

200 Keller Street

Manchester, NH

03103

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Showing 3,432 reviews

March 09, 2012

I leased my Honda Insight from Autofair and it was the best car buying experience I've had. Completely painless. Autofair didn't have the color I wanted, but they found it for me. Shawn presented me with More

by kacey519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Homan, Chris Beck, Shawn Homan
Mar 09, 2012 -

AutoFair Honda responded

Dear customer, Thank you for the great review. We always aim for complete customer satisfaction and it seems we hit our mark. Buying a vehicle doesn’t need to be a painful experience and we work very hard to ensure buying a vehicle can be a quick and fun experience. Your recommendations and referrals are welcome. Jason LaCroix, General Manager

March 08, 2012

My husband and I recently leased a 2012 Honda Accord. THis was a second car for us and didn't need to be anything fancy. James Dean was our salesperson and he was fantastic. He showed us what we wanted More

by jenm1973
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Dean, James Dean
Mar 09, 2012 -

AutoFair Honda responded

Dear customer, Thank you for the nice review. James has been with us for a while and his customers really appreciate his approach. We understand that customers don’t appreciate the old push salesperson approach. So even though James may not be a “typical car salesman” he is at lease typical of the professionals we have working here. Thank you for your feedback and I’ll be sure to pass the kudos to James. Jason LaCroix, General Manager

February 29, 2012

Kevin, Jose and Shatal were a great team to work with. No pressure and they really listened to what we wantef for price, the type and color for the car we wanted to purchase. I was very impressed and my daug More

by Siobahn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Jose and Shantal, Shantel Frost
Mar 01, 2012 -

AutoFair Honda responded

Dear customer, Thank you for the nice review. Many of our customers will agree with you, we do have a great team. We understand that buying a vehicle used to be a stressful, pressure filled experience. We are trying to change the way people think about buying a vehicle. This process can be a fun and low pressure. I’m happy to hear we hit our mark with your visit and I’m glad to see your daughter got some “car buying” experience. Jason LaCroix, General Manager

February 27, 2012

I wanted to lease a crossover vehicle and the new CRV was at the top of my list. I just had a baby, so I am not able to spend hours at a dealership negotiating prices. I decided to call a few area dealersh More

by kterragni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tod and Jason
Feb 27, 2012 -

AutoFair Honda responded

Dear customer, Thank you for the nice review. Our goal is complete customers satisfaction and it seems we hit our mark. Buying a vehicle doesn’t have to be a difficult endeavor. When our customers have special requests, such as working on numbers ahead of time, we make every effort to oblige. Tod and Jason do a great job for us and their customers appreciate the extra effort they put in. We appreciate the positive feedback. Jason LaCroix, General Manager

February 27, 2012

Professional, Knowledgeable and Friendly staff – I just Professional, Knowledgeable and Friendly staff – I just purchased my second car in 4 months from the dealership and would highly recommend the team More

by AWEL2012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
5
Feb 27, 2012 -

AutoFair Honda responded

Dear customer, Thank you for the positive review. Every member of our staff works hard to provide an exceptional customer experience. We appreciate the repeat business and we look forward to meeting all of your vehicle needs for years to come. Jason LaCroix, General Manager

February 26, 2012

The entire transaction went very well. Alison greeted me upon arrival, realized the vehicle I was interested in wasn't on the (front) lot. She went and found one that had just come in. Although it wasn't fu More

by richmanney
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alison LaNeve
Feb 27, 2012 -

AutoFair Honda responded

Dear customer, Thank you for the nice review. It’s always nice to hear when all departments are meeting or exceeding our customer expectations. Alison has been with us for a few years now and it is always nice to hear from one of her fans. Complete customer satisfaction is our top priority and it seems we hit our mark. Your feedback is appreciated and we look forward to meeting all of your vehicle needs for years to come. Jason LaCroix, General Manager

February 24, 2012

I was very impressed that they could follow us home with the new car so we didn't have to go there again with the number plates since we bought it in nh and we were from mass. They gave us a very good pri More

by upsjeanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
Feb 25, 2012 -

AutoFair Honda responded

Dear customer, Thank you for the nice review. It’s always nice to hear from another happy customer. We sell vehicles to many Massachusetts customers, and when we can we aim to exceed our customer’s expectations. Some customers feel buying a vehicle can be a stressful situation, I’m glad yours was a pleasurable one. Jason LaCroix, General Manager

February 24, 2012

I had a great experience at AutoFair Honda. My first visit was informational only. My sales consultant, Matt Cooper, put absolutely no pressure on me to purchase the car. He explained the features, an More

by scl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Cooper
Feb 25, 2012 -

AutoFair Honda responded

Dear customer, Thank you for the great review. Matt Cooper does a great job for us and his customers appreciate his low-pressure approach. The re-designed CR-V is one of our best sellers, so I’m sure you’ll be happy with the vehicle for years to come. Many customers, just like yourself, shop around for the best deal and seem to end up here at our store. We appreciate the feedback on your experience and your recommendation is appreciated. Jason LaCroix, General Manager

February 23, 2012

Horrible dealership, they treat you like farm animals, get you in, pull credit, show you 1 car and basically try to force you to buy it. I was treated terrible by a sales man Cliff. He was very rude to me More

by whymadthough
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cliff
Mar 08, 2012 -

AutoFair Honda responded

Dear Customer, Thank you for the review. When I read your comments it concerned me as this is not the experience we want for our customers. I apologize that you had a bad experience buying a vehicle. I know you had been working with our staff to find another vehicle that suits your needs better. I appreciate you giving us another opportunity and look forward to showing you the service our team is capable of providing. Regards, Jason LaCroix

February 23, 2012

Thought everything went well but wAited for our refund from our warranty only to find out they applied it towards our loan from our previous car from them without them telling us they were doing that. Fe More

by Oinever22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Who ever worked on our deal
Mar 09, 2012 -

AutoFair Honda responded

Dear Customer, Thank you for taking the time to tell us about your recent experience. I apologize if you felt confused as to where your warranty cancellation was being applied. We take many safeguards such as having disclosure forms at signing to be sure there is no confusion. When we recently met we reviewed the form you signed and you seemed to be clearer on how the warranty cancellation was applied. It seems that there is still some concern on your part and we'd be more than happy to discuss further if needed. I will be sure to use this information to ensure we are clearer with future customers to ensure this confusion doesn't happen again. Regards, Jason LaCroix

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