AutoFair Honda

The salesperson was very friendly and not pushy. He answered my questions and listened to what I had to say. He did not try to sell me something I did not want. answered my questions and listened to what I had to say. He did not try to sell me something I did not want. More

Although Jon was very nice and polite, he didn't seem able to have the power or ability to actually help me with the service my car required. I had explained to them about the loud grinding noise I was h able to have the power or ability to actually help me with the service my car required. I had explained to them about the loud grinding noise I was hearing from the back tires even before they started to wear down and it may possibly be the bearings or a defective alignment when I bought the vehicle. They said they would do an inspection to find out what was causing the problem. I waited for 2 hours before I was finally told there was nothing they could find. They said they checked the bearings and they appeared tight and ok. I asked about the problem being that there was an alignment issue and was told they did not look at that and they felt it was the tires being worn down due to my not having the rotated the first year. I have brought my vehicle in for an inspection in August and which was many months after hearing that noise in the back and noone ever said the tires were wearing down and I should have the rotated or need a possible alignment?????!!! I asked them to switch out the tires and put on new ones and take the car for a road test just to rule out bad bearings being the issue. They made me wait another 1/2 hour to do this, we took the car for a road test and of course there was no noise as the tech explained that I needed new tires. Well I knew I needed new tires but I was there to find out why the tires were wearing down so fast. Both Jon and the Tech explained to me that the Goodyear Tires they use on their cars are soft and wear down quickly (the same that are on my car) and they have to change them on their own cards every 12,000 - 24,000 miles even though the tires claim to last 40,000 miles. Seems to me they should be putting on more quality tires on their new vehicles and or at least explaining to the customer that rotations every 5,000 miles are necessary since they use the cheap ones. They also said they use these tires for quiet and comfort sake (translation: so they can sell more cars). They did not offer my any discount on their tires nor anything else that might help me with this problem and let me leave their service dept. with the problem I came in there expecting to be rectified after waiting 3 1/2 hours! I told Jon I would prefer to buy my tires at Sam's Club due to the better service they offer me there. I would not recommend this dealership for service issues and, even though I was in the market to buy a new car for my daughter there in the next 4 months, I've decided it will be in our best interest to shop somewhere else. More

I took out a lease of a Honda Civic LX in October 2012. I took out a lease of a Honda Civic LX in October 2012. My car was totaled by another driver when I was at a red light. It was totaled on Decembe I took out a lease of a Honda Civic LX in October 2012. My car was totaled by another driver when I was at a red light. It was totaled on December 14, 2012. I was left with a post concussion syndrome, but the car saved me from further injury since it is so well engineered. On December 22, 2012, JR Belanger called me with the news that he had a car for me if I was interested. I still felt weak from the crash but was surprised by how helpful he was to me. He offered to meet me at the car rental place where I returned the loaner car from my insurance. JR let me test drive my new silver Honda Civic LX 2012. I drove back to the Auto Fair dealership with ease. I explained to JR that I did not want to go through a tedious process with the paperwork because I still was feeling the effects of the accident. JR assured me that the process would be easy and it was! Jr made sure that I understood how my car systems worked. He assisted me in getting the price I needed for the monthly payments. He gave me his phone number in order to reach him for any questions I might have or to set up appointments for car maintenance. The crash was traumatic, but not my leasing experience. I am a senior citizen who lives alone so this was most important to me. I give good service in my job. It is a most pleasant surprise to find such superior care and dedication exists in the car industry. JR Belanger is considered a friend, as well as, an exemplary business person. I hope to continue to deal with JR Belanger for years to come. Absolutely outstanding! More

great expeiriance positive energey melissa go's the extra mile for every customer she stayed untill 11 oclock on a frieday night to make sure that i was taken care of and did everything in her power to make mile for every customer she stayed untill 11 oclock on a frieday night to make sure that i was taken care of and did everything in her power to make sure i was well taken care of says alot of a person thats willing to stay late on her frieday night to please a customer i can say i will onley be taking my car to service at autofair when melissa is working. she is a pocket full of sunshine and makes everyone around her laugh a greta person to work with and at the end of the day leaving knowing she did everything in her power to leave the customer with a happy positive experiance More

Great experience with the process of re-leasing our CRV. Great experience with the process of re-leasing our CRV. We did not feel pressured by the consultants at AutoFair Honda like we have at other dea Great experience with the process of re-leasing our CRV. We did not feel pressured by the consultants at AutoFair Honda like we have at other dealerships in the past . When we arrived to pick up the car, it was ready on time and the additional features we had requested were in order . Alison LaNeve , our consultant was very helpful and worked diligently to answer all of our questions . We also appreciated her effort in demonstrating and helping us implement some of the features on the new auto , such as bluetooth, phone and radio settings along with a number of other " bells and whistles ".---Great job Alison ! We also met with Dave Flowers to sign the documentation that was required . He too was pleasant, helpful , answered our questions and explained the different forms in detail to make sure we understood what we were signing . Overall,a very satisfactory negotiation and we have little doubt that if our new CRV performs well, we'll be back to AutoFair Honda in three years to pick up our next new vehicle. Best regards, Tom Smith More

Ryan was truly a great sales professional to deal with. His main concern was to meet not only my transportation needs but also get me into a vehicle that fit my financial budget. He kept me well informed t His main concern was to meet not only my transportation needs but also get me into a vehicle that fit my financial budget. He kept me well informed through the whole approval process. It was a very exciting experience not only because I was purchasing a new vehicle but the enthusiasm Ryan had for the product he was selling me. Each and every professional in the dealership had a genuine love for Honda. This is my first Honda purchase and it certainly will not be my last. More

From start to finish i was treated with respect and fairness i was a 3 time repeat buyer from peters honda and that has now changed.I from now on everypurches will be with autofair honda i was given re fairness i was a 3 time repeat buyer from peters honda and that has now changed.I from now on everypurches will be with autofair honda i was given real true number unlike peters they were playing games from the second i got there and left there verry upset. i was in touch with ron wilson while i was car shopping about a month prior. and after meeting with ron wilson he weant above and beyond my expectaions,aswell above and beyond his job to make sure everything was handled.stayed late after work to meet our schedual allways made sure that all our questions were answerd and at all times we felt as if we were at home like it was our dealership made us feel as if we were family.evan after we purchesed the car he has called to see if we have anyquestions or concerns ,how we enjoyed our new vehicle personaly greeted us at the service department when we had the remote starter put in. by far hands down the best saleman i have ever delt with i allways dread dealing with slimey sleezy car salesmen but that was not the case at all time he had our best intrest inmind and weant to batt for us weather you are comming from mass nh maine or vermont i personaly recomend ron willson it has been a painless expeirance and i know that is hard to find nowa days.he is youre go to guy after the sale he could have been like every other sales man that after the deal is done they dont really care about ur concers or questions but that is not the case at autofair honda evan after the deal was done and we took the new addition to our family home the great finance manager Chris beck weant to bat on his day off to the finance company not onley did he lower our intrest rate but lowerd our payment over 120 a month now what kind of person comes into work on there day off and fights for a customer that allredy signed the papers and took the car home he didnt have to but he cares about the customers that he works with!!!!!!! between the two of them my experiance has been unbeleavabley painless and actuley enjoyable unlike peters honda in nashua they were more concerned about the money they were making on the car rather than the respect and concern of keeping a 3time repeat customer at peters it was all lies i would catch them in and they would scramble to cover with another lie they dont offer the wonderful warenties that autofair dose onley 3 year 36k mile and a bogus generic life time powertrain warenty they say is complimentry little do u know there is a 500 dollar deductable and if any work is done on the vehickle other than peters honda it is void evan changing a windsheild wipper if the car was to break down in florida you would have to have it towed to peters honda and then a 500 deductable not auto fair they give you a true real 6 year bumper to bumper warentie and took care of all the maintance for the first 3 years and 5 year wheel and tire protection where else in the world are you going to find a service like that for free?? again ron wilson is the mann by far if youre looking for a car go directly to autofair honda in manchester and ask for ron wilson or evan call ahead and he will make sure he is available to ur schedual and ask for chris beck when it comes time to finance because he will make sure you have the lowest intrest rate possable More

Both of these men were great in explaining the terms and conditions of leasing. They stayed focused right until the deal was done, to make sure we were completly satisfied. As far as Zachary, there were a c conditions of leasing. They stayed focused right until the deal was done, to make sure we were completly satisfied. As far as Zachary, there were a couple of issues that needed to be taken care of on the car: so he came in on New years day - his day off, handled all the issues and it was very much appreciated. Would be a pleasure to deal with these two gentlemen again! More

she explain everything about the car and she showed me every part in the car and the weather was very cold and she drove the car to my house the same day that night i will recommend her all my family an every part in the car and the weather was very cold and she drove the car to my house the same day that night i will recommend her all my family and my friends keep to that spirit. More

He helped me a lot and I am a very picky person. He did not give up and he found me the perfect car. I will recommend him to all of my friends and family. not give up and he found me the perfect car. I will recommend him to all of my friends and family. More