AutoFair Honda

This was my 4th Honda CR-V purchase from Auto Fair, but my first experience working with Alison. I am happy to report that Ali was well prepared for my prearranged visit. She came in early to meet with me my first experience working with Alison. I am happy to report that Ali was well prepared for my prearranged visit. She came in early to meet with me on my schedule and promptly negotiated a deal with me that we were both satisfied with. I highly recommend Alison as an experienced professional who works well with Auto Fair customers. More

Pat was awesome! He made the process smooth and easy. He was very easy to work with and did all he could to make my experience fantastic! I would definitely recommend him for anyone looking for a car. He was very easy to work with and did all he could to make my experience fantastic! I would definitely recommend him for anyone looking for a car. Thank you! More

Matt Dube went above and beyond any expectation in the customer service dep't. He was able to provide detailed information about every car we looked at and took time not to rush our decision. He didn't customer service dep't. He was able to provide detailed information about every car we looked at and took time not to rush our decision. He didn't at any time try to use a high pressure sales approach and worked hard to meet our price. I will recommend him to everyone I know!!!! Keep up the excellent work. More

We live in Concord, and could more conveniently have our Accord serviced at a local Honda dealer, but we continue to return to AutoFair because of people like Melissa Severance and the rest of your service Accord serviced at a local Honda dealer, but we continue to return to AutoFair because of people like Melissa Severance and the rest of your service team. We have never had a bad experience having our car serviced at AutoFair, and during our most recent visit the attention we received from Melissa was outstanding. She explained the service tech's findings and clearly outlined our options, allowing us to make an informed decision about our vehicle. Melissa is an excellent ambassador for the AutoFair Honda Service Department. More

I worked with Matt to lease my 2012 Honda Accord. This was by far the most enjoyable and easy experience I have had in any dealership. He was extremely knowledgble, helpful, professional and not pushy at was by far the most enjoyable and easy experience I have had in any dealership. He was extremely knowledgble, helpful, professional and not pushy at all. I absolutely love my new car and would reccomend Matt and Autofair Honda to anyone who is in the market to buy / lease. Thank you again! More

I was very pleased with the overall effort. We were able to take the Pilot for a drive on our own for a few hours so we could make sure we were comfortable with all aspects. Alison was extremely helpful to take the Pilot for a drive on our own for a few hours so we could make sure we were comfortable with all aspects. Alison was extremely helpful in making sure we had all our questions answered and needs met. Autofair gave us a great price and was also willing to work with us on our trade-in to make sure the overall difference fit our needs and where we were looking. More

I went to the dealership for service and discovered I could trade up to a new vehicle, although was not looking to. in the end Alison was extremely straightforward and knowledgeable. I would recommend h could trade up to a new vehicle, although was not looking to. in the end Alison was extremely straightforward and knowledgeable. I would recommend her to anyone looking for a new Honda. More

Lisa was very knowledgeable about my CRV. I was very impressed with her technical knowedge. She will be my service tech. from now on! Here is the 25th word. impressed with her technical knowedge. She will be my service tech. from now on! Here is the 25th word. More

From the first step inside the door, the level of respect and listening to my needs was far better then the Ford, or Toyota dealers I had been to prior. The open honest sales style was low-key and upfront, and listening to my needs was far better then the Ford, or Toyota dealers I had been to prior. The open honest sales style was low-key and upfront, none of the usual new car sales junk other dealers subjected me too. It just got better, from that point. We worked out the deal in a matter of 30 minutes, agreed on everything and still got respect when I was not ready to sign a great deal on the spot. It told me a lot that they were not going to pressure me into a bad choice, but wanted me as a happy buyer even if it would not mean hitting a dealer monthly sales bonus. I was in shock when I left that a car dealer could make me feel special and not another number on a board. Over next few days and a couple of emails for clarifications and the deal was done! I will admit I shopped the deal around and other dealers were telling me to take the deal from AutoFair it was that good. I did find a cheaper car, but it was clear that the included extras from Autofair were all hidden add-ons from the Toyota and Kia dealers. Honda is a better car too for what I was looking for, but that is a personal choice. Money still talks as does amazing customer service,if I ever have an issue with Honda I know AutoFair will help me, they just seemed that kind of team. I can not say enough great things on the process when we showed up to select a color (they had them all) and closed the deal. The real shock came when they did not try to add on a single "extra" in what is often called the pressure office. In fact I felt like they were under pressure to not make me wait to drive off in my new clean car. Talk about a simple, classy operation getting the 200 legal forms signed in under 30 minutes. I think they set a record for any car I have ever purchased. They had the car cleaned, state sticker, fueled and ready before we even had my credit report and paper work done!! If the service is that good at the 5,000 visit they have a customer for life. I have no doubt it will be, they already called to see if I was happy with the service department for just doing the state inspection!! I will say the sales guy (Ron Wilson) has set the bar for what I now expect in buying a new car. The sales management team was also great, just didn't catch names to give them the credit above in name selection, it was just that simple a process. Great dealer experience! More

Jim Thatcher was a pleasure to deal with. He was very knowledgeable of the vehicle a Honda CRV. He went out of his way to answer our questions and was excellent to work with while we negotiated for some knowledgeable of the vehicle a Honda CRV. He went out of his way to answer our questions and was excellent to work with while we negotiated for sometime on the vehicle. After we made a deal he went over all the options for taking the vehicle home with us that day and he made sure that the vehicle was prepaired for delivery. The whole team went out of their way to ensure that we were well taken care of. I have purchased many new cars and this was one of the best experiences I have had. My Wife and I are very pleased. More