AutoFair Honda

I have dealt with many different sales representatives in my life. Alison has got to be the WORSE i have yet to ever have dealt with. First, the car that we were test driving was low on gas so we weren't a my life. Alison has got to be the WORSE i have yet to ever have dealt with. First, the car that we were test driving was low on gas so we weren't able to fully test the "speed" of the car and how fast it picked up. Barely out of the parking lot, Alison already started talking pricing. I mean, Can i enjoy the car first? As soon as she "thought" we weren't able to afford it, she basically told us to turn around. VERY unprofessional from Alison if you ask me. Not only that, after we got back from the "test drive" as we started talking pricing, told her that we saw a pricing on "cars.com" she replied with "i do not set the pricing on cars.com and that they are a third party". I then asked the manager the who sets the pricing on cars.com, and he proceeded to say the dealership does. I can go on and on about how bad this visit was and let's just say i will never return to this dealership. Id pay extra to receive better customer service than i received. More

We have been working with Ron Wilson since we bought our first Honda in 1999. We won't work with anyone else because we trust him. first Honda in 1999. We won't work with anyone else because we trust him. More

I have to say first of all I Was Extremely pleased with I have to say first of all I Was Extremely pleased with Ryan's kindness and efforts to get me into a new 2013 Honda Accord after losing my own I have to say first of all I Was Extremely pleased with Ryan's kindness and efforts to get me into a new 2013 Honda Accord after losing my own car to a fire/explosion. I definitely wasn't planning or expecting to buy a new car but Ryan was very patient and helpful doing his best to come up with a way I could afford a new car. At first I was nervous to pull the trigger and sign the line for my first Brand New car seeing that I'm only 21. Iv had my car for about 6 Days now and i am very pleased with all the features and Performance/Handling of the new 2013 model upgrades. I have also received about 3 calls from Ryan and the dealership checking in to see how the car was and if i had any questions so far. I'm Definitely happy with my decision to buy this new car and haven't had any regrets or second thoughts about it. Thank You Ryan Bishop for all your time and effort. Sincerely, Danny More

WOW! I have done my share of purchasing cars in the past but I have never had this pleasant of an experience ever. Autofair Honda has made a customer out of me for life, and I am recommending them to anyone but I have never had this pleasant of an experience ever. Autofair Honda has made a customer out of me for life, and I am recommending them to anyone that wants to be treated like an adult. Jim Thatcher was very kind and worked very hard to accommodate my budget and what I needed. He is very knowledgable and the sales manager David Gallagher was great to work with as well. Buy your next used or new car from Autofair Honda, if Jim is available ask for him! More

Ali was amazing to work with! So friendly, so personable and extremely helpful. I really felt comfortable talking with her and appreciated her honesty and respectfulness. I will definitely recommend this and extremely helpful. I really felt comfortable talking with her and appreciated her honesty and respectfulness. I will definitely recommend this dealership and Ali specifically to family and friends =) More

they tried to sell me a truck that is not inspectable,when i brought it backthey said it was going to auction but it is back on thier lot for sale. somone who buys this will be out of luck be inspectable,when i brought it backthey said it was going to auction but it is back on thier lot for sale. somone who buys this will be out of luck because the frame is badly rusted. More

I have purchased my last two cars from this dealership and I take them both there for service. I enjoy the service department because they do a great job keeping you informed about the condition of your and I take them both there for service. I enjoy the service department because they do a great job keeping you informed about the condition of your vehicle without pressuring you to do unneeded work on your car every appointment. I generally deal with Mr. Daniel Wood, who treats me great. If there are ever any problems, they've worked with my by reducing prices and/or comping a rental. It is for all of these reasons that I continue to have my vehicles serviced exclusively here! More

This being the second car I bought from this dealer, I was expecting a good experience when I pulled into the lot. Alison was the sales person who greeted me and proceeded to shepard me through a very ple was expecting a good experience when I pulled into the lot. Alison was the sales person who greeted me and proceeded to shepard me through a very pleasant search for and then purchase of the CR-V I was looking for. She listened to what I was looking and then helped me find it. The price negotiation was quick and relatively painless. Shantel took over the documentation part of the purchase and had me out in record time. From start to finish, it took about 2 hours from when I drove into the lot in my very old Jeep to driving out of the lot in my very nice 2011 CR-V. My expectation of a good experience was exceeded. The service department also got in act the next day when I stopped back to have a minor problem with the bumper fixed. All I did was drive in to the service bay, show the problem to a very helpful guy (sorry I don't remember his name) and then wait a few minutes for them to fix it. The bar has been raised for the next time I need to buy a Honda. Now I will drive in expecting a great experience. More

Although Jon was very nice and polite, he didn't seem able to have the power or ability to actually help me with the service my car required. I had explained to them about the loud grinding noise I was h able to have the power or ability to actually help me with the service my car required. I had explained to them about the loud grinding noise I was hearing from the back tires even before they started to wear down and it may possibly be the bearings or a defective alignment when I bought the vehicle. They said they would do an inspection to find out what was causing the problem. I waited for 2 hours before I was finally told there was nothing they could find. They said they checked the bearings and they appeared tight and ok. I asked about the problem being that there was an alignment issue and was told they did not look at that and they felt it was the tires being worn down due to my not having the rotated the first year. I have brought my vehicle in for an inspection in August and which was many months after hearing that noise in the back and noone ever said the tires were wearing down and I should have the rotated or need a possible alignment?????!!! I asked them to switch out the tires and put on new ones and take the car for a road test just to rule out bad bearings being the issue. They made me wait another 1/2 hour to do this, we took the car for a road test and of course there was no noise as the tech explained that I needed new tires. Well I knew I needed new tires but I was there to find out why the tires were wearing down so fast. Both Jon and the Tech explained to me that the Goodyear Tires they use on their cars are soft and wear down quickly (the same that are on my car) and they have to change them on their own cards every 12,000 - 24,000 miles even though the tires claim to last 40,000 miles. Seems to me they should be putting on more quality tires on their new vehicles and or at least explaining to the customer that rotations every 5,000 miles are necessary since they use the cheap ones. They also said they use these tires for quiet and comfort sake (translation: so they can sell more cars). They did not offer my any discount on their tires nor anything else that might help me with this problem and let me leave their service dept. with the problem I came in there expecting to be rectified after waiting 3 1/2 hours! I told Jon I would prefer to buy my tires at Sam's Club due to the better service they offer me there. I would not recommend this dealership for service issues and, even though I was in the market to buy a new car for my daughter there in the next 4 months, I've decided it will be in our best interest to shop somewhere else. More

The salesperson was very friendly and not pushy. He answered my questions and listened to what I had to say. He did not try to sell me something I did not want. answered my questions and listened to what I had to say. He did not try to sell me something I did not want. More