AutoFair Honda

I would recommend this dealership due to the fact that they were super friendly and not pushy on purchasing a car. We had no intention of buying that day as we always heard that you should walk away and they were super friendly and not pushy on purchasing a car. We had no intention of buying that day as we always heard that you should walk away and wait for the phone call the next day of the dealership offering you a lower price. Kayla greeted us outside with a smile and was very friendly and relaxed. We had a newborn and a four year old with us and she seemed very sensitive to the fact that these two kids could go into a meltdown at any second :-) I explained to her that I never had driven a large SUV before so she took us for a test drive right off the back to see if we liked it which many dealers would not do because they want to get you inside to run your credit first. After finding one that I liked, the sales manager, Burton, came by and asked us what we were looking for in a payment and said that he really wanted us to be happy with the SUV and what would we like in it to make it perfect. In the meantime, Kayla was entertaining our 4 year old with balloons and popcorn - you could not ask for better than that! We ended up financing with a gentleman who found a local credit union to finance with and meanwhile Kayla was close by (not leaving us for the next customer) which was excellent and reassuring. Once we were ready to go, they brought our SUV in the parking bay and Kayla helped us switched over all our belongings to the new car meanwhile another family just like ours had purchased a van at the same time next to us and seemed really happy just like us. No wonder AutoFair Honda has won the "President's Award" for Service for the last few years for excellent service. The only issue I had was when I came back to get a remote starter installed, we were unsure of which type the dealership promised us in the paper work. The service person, Melissa quickly resolved the issue. Also, another small issue is that on the third day that I owned the SUV (which was two years old) the battery died after I ran the radio with out starting the car for about 15 minutes. I called Kayla and she drove over in the middle of her day to jump it for me and the service team immediately replaced the battery with a new one and explained that Honda's have smaller batteries to save on fuel efficiency so try not to run the battery only toward the end of the life of the battery with out starting the engine every 15 to 20 minutes. I would have given Overall experience a "Great" if I did not have the battery issue and the dealership did everything to make it right and then went above and beyond to fix the issue. Also, I gave a "Good" for value as we wanted to stay under a certain monthly payment and we ended up paying about $15 more per month but the dealership got us a wonderful interest rate. More

Thank you to Auto Fair Honda for resolving this on going Thank you to Auto Fair Honda for resolving this on going issue and getting me into a car that is Safe and reliable with out changing my payment. I a Thank you to Auto Fair Honda for resolving this on going issue and getting me into a car that is Safe and reliable with out changing my payment. I appreciate all of the time you all have invested in the situation and all of your efforts to make it right. Thank you again. More

I went to find a car and was not sure what I wanted but Kayla made it easier by having me try different cars and that helped me a lot when making the decision. Everyone was so nice and helpful in every ste Kayla made it easier by having me try different cars and that helped me a lot when making the decision. Everyone was so nice and helpful in every step of the way. It was not stressful at all and I felt so comfortable because of how everyone treated me.Love my car. Thanks for a great experience. More

Realizing the vibration on the front end while applying the brakes was probably the result of warped rotors, was faced with the decision of who would fix the problem. I then realized no one better than th the brakes was probably the result of warped rotors, was faced with the decision of who would fix the problem. I then realized no one better than the dealer. I accepted the fact I'd probably pay a little more to a dealer than if I'd gone to a no name competitor, but the piece of mind of knowing about parts availability and service experience, would be worth it. My experience at Honda Auto Fair was heightened by the professional treatment I received by one of the Assistant Service Managers, who's name is Melissa Severance. She was very accommodating in answering all questions and kept me updated with current events involving my car. Melissa, also made the effort to keep me informed about the the progress of the repair, throughout the day. Upon arriving to pick up my car, Mellissa was attentive, in making sure I was satisfied with my experience and addressed future plans for additional service, covered under warranty. All in all, I left the Service Department, a satisfied customer. Thank You, Sincerely, Peter Moore More

Lena was excellent to work with! I joked with her that she was too nice and I had a hard time trying to negotiate. In all honesty though, she was just very considerate and kind throughout the process and she was too nice and I had a hard time trying to negotiate. In all honesty though, she was just very considerate and kind throughout the process and really knew a lot about the vehicle. She took the time to go over details with me and even after she knew that I would be purchasing the vehicle continued to spend much time with me making sure that all of the settings were customized for me. She also let me know that she would be available at any time via her own cell phone if I ever need anything. She made the experience personal, which I didn't expect at a large dealership. I would highly recommend working with Lena and AutoFair. More

This was my first experience at AutoFair Honda in Manchester, NH. Tod greeted me at the door when I pulled into the dealership, I had already inquired about a couple of cars online through their onl Manchester, NH. Tod greeted me at the door when I pulled into the dealership, I had already inquired about a couple of cars online through their online sales team so we sat down and touched base about what I was looking for. The dealership was clean and the employees seemed upbeat and tidy, from my past experience it really counts to me to see clean cut men and conservative attire on the women (pet peeve) anyway we went on a test drive and checked out a couple of vehicles. Unfortunately that day we couldn't come to terms on a deal, they were not pushy, aggressive but no pressure to "sign here" which was nice. That night I emailed Tod about the terms of the deal, he was very responsive and even got back to me after their 9PM closing time. The next day I contacted Tod and gave him another number, he made the deal happen. Very happy with his customer service, and willing to go to bat multiple times for me. More

Matt was very courteous, professional and thorough during our sales transaction on 8/513. His demeanor and overall friendly nature kept me from furthering my "car search" elsewhere. Charlie went out of his our sales transaction on 8/513. His demeanor and overall friendly nature kept me from furthering my "car search" elsewhere. Charlie went out of his way to help me the day after (on Matt's day off), as I neglected to install the third seat in my trade in when I drove it to your dealership the prior day. Charlie located the trade in, drove it to the front of the showroom and helped me place the seat in the vehicle. I also had a question regarding the car that I purchased. Again, Charlie was very proactive as he brought my query to the attention of the sales manager (Derek?) and one other salesroom personnel. The situation ws addressed and remedied to my safaction. In summation, I was very pleased with the no nonsense, yet friendly and courteous manner in which I was received and treated throughout my "visits"! Regards, Billy Auger More

I called Autofair for bad wheel bearings in my 09 Honda Accord. I was so thankful to have been able to get Joel as my advisor because I feel he took care of me better than anyone else possibly could have. Accord. I was so thankful to have been able to get Joel as my advisor because I feel he took care of me better than anyone else possibly could have. My car had just fallen out of warranty at 64000 miles and I was extremely upset that I would have to pay a very pricey "dealer price" for the work done. Joel was able to help me HUGE with a more than fair price,going above and beyond, working his magic by applying the Autofair "good faith" warranty discounts, rewards and whatever else he could do to get my car back on the road without me having to empty my wallet and stress about getting around while my car was tied up for several days. I am a fulltime student on unemployment aiming to keep my perfect attendance "perfect" for prospective employers so as you would figure I could not afford to miss any time from school and had no other means of transportation. because autofair was very busy at the time of my needed service I was provided a rental car (complementary of Joel @ Autofair) so that I could make it back and forth to school for the 2 school days my car was being repaired and when I came in to pay my bill it was even cheaper then the amount I was quoted by Joel the first time!!! That was a great day for me! I got my car back running beautifully and was able to put a few extra bucks back in my pocket...All the thanks in the world go to Joel and Autofair!! I cannot thank you enough for the amazing customer service..and for allowing me to drive away with a huge smile on my face!! AUTOFAIR ROCKS!! More

I walked in here and it was immediately: Pressure, pressure, pressure. I explain my car had just died and it was just looking, I was in no hurry to buy and was just looking and certainly didn't want t pressure, pressure. I explain my car had just died and it was just looking, I was in no hurry to buy and was just looking and certainly didn't want to buy anything without talking it over with my husband. I wanted to check around but I was interested in the Honda CR-V. He pulled up a CR-V and we went on a test drive, the whole time is was like sell, sell, sell. We went back to the dealership and he was going to check on the price. While I was waiting I was reminded by several individuals that they sell 500 cars a month, (It is in fact written over the front door.) The price he came back with was good but I told him I wanted to shop around 1st before I commit to anything (I also had financing set up already, but wanted to see if they could do better). This is where the HARD Sell came in "What do we have to do, to get you in this car today." I was asked this by multiple people, multiple times. I told them I could come back and buy the car outright by the weekend and did not need their "deal" after all. He started with their was another person coming to look at this car and it may not be here. I was also told that because of my credit, the financing I got was probably fake. I politely declined their offer, and left, but not before I was reminded that my deal was miraculously good for 48 hours. The next day I got my blank check in the mail from my "fake financing", and went to Merchants Auto in Hooksett, I purchased my car outright from an amazing, no pressure staff. If you want the traditional HARD SELL, Used Car Salesman tactics, AutoFair Honda is your place. If not, go to Merchants Auto in Hooksett. More

Dan Wood definitely offers superior customer service at the AutoFair Honda Service Department. I own a 2009 Honda Pilot & recently had some warranty work completed. I was also having another issue with t the AutoFair Honda Service Department. I own a 2009 Honda Pilot & recently had some warranty work completed. I was also having another issue with the dash making this annoying intermittent squeak. While performing the warranty work, the service dept also corrected the dash issue. Dan went above & beyond & is truly an asset to AutoFair Honda of Manchester. More