AutoFair Honda

Service review After numerous appts. for a vehicle I had just purchased, I found Justin in service. It was refreshing to speak with someone who talked to me like a p After numerous appts. for a vehicle I had just purchased, I found Justin in service. It was refreshing to speak with someone who talked to me like a professional, not with excuses and ungrounded facts which I had found previously. He listened, so he knew what I was talking about and addressed it immediately. He followed up daily and got it done. So far, my vehicle is great, but I know that if something should come up, Justin has my back and I can count on him for great service with a sparkling smile. He made what started out to be a terrible chaotic experience, more orderly and he took action. He kept his word and is a great asset to Autofair Honda! When I speak about Autofair, I will use his name often in praise. Great Job Justin!! More

Jason Clarke After a terrible experience there in November, I must say that today was totally different....... All thanks to Jason Clarke. He was not pushy or str After a terrible experience there in November, I must say that today was totally different....... All thanks to Jason Clarke. He was not pushy or strong armed. He was very informative and caring. He is an asset to your business. More

The people at Autofair Honda went over and above what is required of them in purchasing a vehicle. Thanks for making our buying experience so pleasant. required of them in purchasing a vehicle. Thanks for making our buying experience so pleasant. More

I purchased a pre owned Honda 2011 CRV from Jeff Cate. Jeff was a great person to work with. He did not pressure me and he let me take the time I needed to decide on the CRV. After I purchased the CRV f Jeff was a great person to work with. He did not pressure me and he let me take the time I needed to decide on the CRV. After I purchased the CRV from Jeff on the same day he worked with me and came in on his day off to finish everything that needed to be done. I would recommend Jeff to everyone as it was not about me buying the CRV it was about making sure that I was happy with the service I received. More

Best experience leasing a car I ever had These guys listened, joked and delivered above and beyond our hopes for more than we asked for - I will refer these guys to everyobe we know. Thanks These guys listened, joked and delivered above and beyond our hopes for more than we asked for - I will refer these guys to everyobe we know. Thanks guys for the best c a r buying experience in over 40 years. More

Overall great experience. Bought a new accord and had my family in tow. My wife mentioned the restrooms were dirty and the children's area wasn't clean enough for our child to play in. Outside of the my family in tow. My wife mentioned the restrooms were dirty and the children's area wasn't clean enough for our child to play in. Outside of the obvious lack of facility care the experience was good. More

We were in the market for a new 14' Honda CR-V EX-L and went to AutoFair Honda in Manchester and were thrilled we did! We met Keith and he introduced my family to Shantel who helped us get settled. Kei and went to AutoFair Honda in Manchester and were thrilled we did! We met Keith and he introduced my family to Shantel who helped us get settled. Keith was a very nice man to work with, very informative. We then had the sincere please of working on closing the deal with the manager, Burt Broadstone who was a true, complete professional, who no matter what was thrown his way (I am not an easy buyer) kept a smile on his face and worked very hard to make me a happy customer! Even the financing was a pleasure with Mr. Jack Higginbotham, it was very fast and painless and we drove out with our shiny new CR-V in a very short time. I have to say that every person we encountered at AutoFair Honda was a pleasure to work with and true professionals! If you are looking for a great, fair, pleasant dealership for your next Honda, go to AutoFair in Manchester, NH!!! You have a customer for life! Thank you! More

I had the best car buying experience ever! Jim Thatcher was a friendly, informative and no pressure salesman. He not only explained the features in different cars but had me sit in the cars to see if I wa was a friendly, informative and no pressure salesman. He not only explained the features in different cars but had me sit in the cars to see if I was comfortable with the options. After making a decision to go with AutoFair's best price, Jim walked me through the whole process of buying the car and setting up my preferences so I could drive off with confidence. I was encouraged to return whenever I had a question and have had further preferences set up for me. I would like to thank everyone involved in my great experience at AutoFair! More

I posted this comment earlier and the GM called me back and made everything right! I must say I did post this before speaking with him and giving them a chance to fix the problem and the dealership did an and made everything right! I must say I did post this before speaking with him and giving them a chance to fix the problem and the dealership did and corrected the problem. Thank you Jason and please accept my apology for not speaking with you first. So I go to purchase a car for my daughter at Auto Fair Honda in Manchester, so I go in looking for a specific salesman that was recommended but of course he is in a meeting according to the salesman I end up doing the purchase with??? So we pick a car, test drive it and the car has some miles on it but runs good and clean, at the end of the transaction we are doing the final walk around on the car and the salesman hands my daughter one key, I say to the sales rep where is the second key? His response "The car was just traded in a and we are awaiting the owner to bring the key in so when she does I will call you" fair enough... 1 day, 2 days no call? I write him an email and leave him a voicemail and still no return call?? finally get in touch with him and he said give him until 1:30 the next day so I do and still no call. So I call him and he answers the phone and realizes it is me and he says give me 10 minutes I am getting out of a meeting. Well 10 minutes goes by and I receive a call from this very nice lady explaining to me that somewhere in this deal because it wasn't a CPO that they don't have to provide me a second key but she will sell me one at cost after the salesman told me he would provide me one! The dealership is great and their finance manager was the best but take note be very careful when you deal with their sales reps because they will tell you anything to sell a car and close the deal! I must thank Peters Honda though! I have purchased 4 cars from them in the past (Nissans) and they had my name on file and when I told them the story and why I had to purchase these keys that were going to cost me $200.00! Guess what... Peters actually provided me 2 keys programmed at no charge for all the past business and said think of us in the future. Thank you Peters and Auto Fair all I can say is you have a great festive dealership and your business department was great but you should train your sales reps to have integrity and to be honest with your customers and remember they are the front line of AutoFair and for that reason I will never come back! I will say the General Manager which is good has called me but at this point I have made my decision for the future. The finance manager Dave Flowers was GREAT!! More

Autofair Honda has always been the place I go to for repairs and this goes back to when it was Naults. Why? Because the work is done to perfection and the service writers and techs are very knowledgeabl repairs and this goes back to when it was Naults. Why? Because the work is done to perfection and the service writers and techs are very knowledgeable. I would recommend this dealership to anyone for sales and service. More