AutoFair Honda

I have used this dealership for 7 years now and have never had a bad experience. Everyone that I have dealt with has treated me with kindness and respect and has made every visit enjoyable. never had a bad experience. Everyone that I have dealt with has treated me with kindness and respect and has made every visit enjoyable. More

The service team was very unprofessional. Failing to check the oil dipstick on a overheating engine. They told me it was just a air pocket in the coolant system over the phone. I was excited Failing to check the oil dipstick on a overheating engine. They told me it was just a air pocket in the coolant system over the phone. I was excited to tell my wife that everything was good. So I let the guy(Jake) go and set up a pick up time . But I remembered a few minutes later that I had a milky looking oil dipstick when I checked it the day before. I tried calling Honda back three times, leaving a voicemail explaining the milky oil symptoms I noticed. I never received a call back. When my wife showed up, She was met with the bad news of a inner cracked engine block. And not covered on recall but was a warranty 100,000 miles or ten years!? The whole reason for bringing it down there was the car was overheating and losing coolant. My local mechanic directed me to some videos on YouTube explaining how my engine would crack over time due to a Honda defect in the engine block. Jake was rude to my wife and never apologized for the miscommunications, blaming it on staffing issues. The lady at the reception desk was rude as well. Ignoring my wife when she showed up and had her stand there for about a minute without even looking up. My wife had to ask her for assistance. We know have a cracked 2008 Honda Civic cracked engine block. 111,000 miles. Just did a bunch of work on the brakes and exhaust. I'm very disappointed in Manchester NH Honda, and Jake is very unprofessional as well as the secretary. Do not go to this place. They also charged me a $170 diagnostics fee to tell me there engines crack over time that obviously isn't normal in any car but their I guess. It's unfortunate because I've always expressed how great Hondas shave been for me and my family. My wife has driven the 99 Accord which she had till about 235,000 miles. And was condemned only to the rust, which is normal for where I live. My parents owned two different Honda accords. I'm going to email the Honda BIG BOSS for some moral support or my reviews are going to keep coming. It's personal More

Excellent service and sales experience! We were searching for a used Honda Ridgeline and after visiting many other dealerships, AutoFair Honda met our every need! The salesman Vic G. was fa We were searching for a used Honda Ridgeline and after visiting many other dealerships, AutoFair Honda met our every need! The salesman Vic G. was fabulous! Very friendly, knowledgeable and informative, it was a true pleasure to purchase our new vehicle with him. Financing was concise, quick and without any hidden fees. Chris from financing was a pleasure to work with. We absolutely love our new, preowned Honda Ridgeline and could not be any happier with the service and friendly atmosphere of AutoFair Honda. This was our second vehicle purchased from them and I am certain there will be a third purchase in the future. We highly recommend them! Thank you, Vic G. and Chris, for making our experience the best around! More

Excellent Service. Was in and out faster than they had originally quoted me. I will be back. Was in and out faster than they had originally quoted me. I will be back. More

Autofair Honda was great. They got me in for my service and treated me fairly. I was able to get an appointment promptly that fit my schedule. They got me in for my service and treated me fairly. I was able to get an appointment promptly that fit my schedule. More

Went in for service and only had 1/2 of what I asked to be done on vehicle be done on vehicle More

Excellent and thorough customer service provided by Liam Farley. He was very professional, friendly, and knowledgeable Farley. He was very professional, friendly, and knowledgeable More

I appreciate the Sunday service option! Curtis identified what work my CRV needed -- without being "pushy"; he was knowledgeable, efficient, and friendly. Curtis identified what work my CRV needed -- without being "pushy"; he was knowledgeable, efficient, and friendly. More

Great service, and good selection. The people were very professional and made me feel right at home! The people were very professional and made me feel right at home! More

Great Experience, not just the Sale, but throughout the whole process. I leased a 2022 Honda Civic Sport., Sean Cassidy was very patient, as I had questions on two different cars, I have to say Sean was gr whole process. I leased a 2022 Honda Civic Sport., Sean Cassidy was very patient, as I had questions on two different cars, I have to say Sean was great in that he took the time to really listen to me, and that was evident by his responses in answering my questions, and helping me find the car I wanted, the features I wanted, Remote start for example,(Thanks again Sean it's awesome!) and in the price range I could afford. Rodrigo Ojeda in Finance was great in working on the protection packages and again, was very Patient and was listening to my concerns and found a Package deal that I could afford to protect the car. and thank you to the management and support staff who made themselves available to assist me when Sean was tied up and could not get to the phone during the process. good customer service is dying breed these days, but that does not seem to be the Case at Autofair Honda, my experience thus far has been exceptional. Fantastic Customer Service!! Thank you to the Autofair Honda team, I love the Car. More