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AutoFair Honda
Manchester, NH
3,433 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,433 reviews
September 04, 2018
Roof rack installation Helpful, friendly, knowledgeable, responsible, He called me like I was told he would to schedule a time. When I arrived, he knew who I was and why I Helpful, friendly, knowledgeable, responsible, He called me like I was told he would to schedule a time. When I arrived, he knew who I was and why I was there. He updated me during the service. He was professional and courteous throughout. Thank you. More
by LAURACROCKERLINDSAY
Verified CustomerEmployees Worked With
Jonathon
September 04, 2018
Went it to buy a new car found the perfect car... This was the smoothest car purchase ever. Everyone was so nice and I felt so comfortable. Would definitely go back again. Danna was very helpful an This was the smoothest car purchase ever. Everyone was so nice and I felt so comfortable. Would definitely go back again. Danna was very helpful and knowledgeable . More
by GDEAN59
Employees Worked With
Danna Frazier, Gil Martinez
September 04, 2018
Dishonest service center, only good for oil changes I brought my 2017 Ridgeline in for an oil change and wheel rotation. I also asked that they check out a vibration from the right front wheel that seem I brought my 2017 Ridgeline in for an oil change and wheel rotation. I also asked that they check out a vibration from the right front wheel that seemed to have started after hitting pothole. At first I was told this would be an extra $130 for an hour of diagnosis. I asked why they wouldn't be checking the wheel for obvious signs of damage during the multi-point inspection that was part of the oil change and wheel rotation. After some back and forth the service rep Josh said they would do the oil change, tire rotation and multi-point inspection and call me if there was something they could obviously see. After some time Josh called and indicated that they didn't see anything and indicated the technician suggested a wheel balance would indicate if there was a problem like a weight being knocked off the wheel. He called back later and indicated that the wheel in question would not balance, was likely bent and should be replaced and offered some pricing options. I indicated I would think about it and came in to pick up my vehicle. I was surprised to see that I was being charged nearly $100 for the wheel balancing even though the other three wheels did not need balancing @ only 24,000 miles. The website indicates that the charge for mounting and balancing a tire is only $36 a wheel, yet I was charged three times that. Why was I charged for doing something to four wheels when I had indicated which one was the problem and the other three wheels needed nothng? I asked if the charge would be taken off the price of the replacement wheel and was told no. I felt I was treated dishonestly and their goal was to wring out the $100 or $130 charge no matter what. I'm left very unhappy and will be taking my business elsewhere for the replacement wheel and future repairs. Service rep was nice and all but clearly not in control. More
by RidgelineOwner
Employees Worked With
Josh Desrosiers
September 04, 2018
autofair reveiw very professional. every person i meet or interacted with were very professional, courteous. it appeared they had my best interest at heart. Would very professional. every person i meet or interacted with were very professional, courteous. it appeared they had my best interest at heart. Would recommend to others More
by GARVINSALESINC
Employees Worked With
Kevin Zych, Esmeralda Sarmiento, Salman Khan
September 03, 2018
Amazing as always! I made an appointment to have my car serviced on a Saturday. I arrived an hour early and they got me in immediately and my car was done in an hour! Th I made an appointment to have my car serviced on a Saturday. I arrived an hour early and they got me in immediately and my car was done in an hour! The service was fantastic and Pete was incredibly kind. By far and away the best dealership in New England. More
by DARXIDE
Employees Worked With
Pete Reynolds
September 03, 2018
Another great experience. Always have a good experience at AutoFair. Randall Werner in the service department is very informative and helpful. Pricing seems fair and I never Always have a good experience at AutoFair. Randall Werner in the service department is very informative and helpful. Pricing seems fair and I never feel like I am being asked to do something I don’t really need. More
by BILL.LANDRY
Employees Worked With
Randall Werner
September 03, 2018
Outstanding Honda Service The Wife and I purchased our CRV from Autofair Honda 6 years ago. To date, their Service Center has been the only one to perform service on the vehicl The Wife and I purchased our CRV from Autofair Honda 6 years ago. To date, their Service Center has been the only one to perform service on the vehicle. Why?, because of the excellent service they provide. Autofair Honda makes it so easy to schedule planned and not-planned maintenance. From State Inspections, tire replacement, oil changes and even replacing rubber windshield fluid lines and cabin filters due little critters who like the CRV as much as we do! We strongly recommend Autofair Honda for all your service needs! Steve & Donna Powers Manchester, NH More
by S-POWERS
Employees Worked With
Randall Werner
September 03, 2018
Outstanding and quick Very quick to help get me in and out in a very timely manner. Did not have to wait to check-in. Explained question about package plans for future main Very quick to help get me in and out in a very timely manner. Did not have to wait to check-in. Explained question about package plans for future maintenance programs. More
by RICHCLARK15
Employees Worked With
Pete Reynolds
September 03, 2018
Great experience We were able to walk in, test drive a new crv, make a deal and drive out in a brand new car all in one day. We were able to walk in, test drive a new crv, make a deal and drive out in a brand new car all in one day. More
by GIna L
Employees Worked With
Shawn Pabst, Danna Frazier
September 03, 2018
Big problem turned small I had my car towed to Autofair Honda after it would not turn over and kept falling back into accessory mode. I didn’t know what to do or what was wron I had my car towed to Autofair Honda after it would not turn over and kept falling back into accessory mode. I didn’t know what to do or what was wrong, but after calling (on a Sunday morning of a holiday weekend) I was made to feel welcomed and comfortable that I would be taken care of right away, even though I did not purchase my car there. I was offered a rental car, but before I paid the reasonable rate for a loaner the service guys checked and it was just a battery that needed replacing. I was in and out in under and hour for an emergency visit. Very happy. More
by KIM.PAYNTER
Employees Worked With
Peter Scheibe
