AutoFair Honda

Reliable service! Thank you Frank and John for making my visit a comfortable and trusting. I feel like you guys have my back whenever I come in for service. Hard to f Thank you Frank and John for making my visit a comfortable and trusting. I feel like you guys have my back whenever I come in for service. Hard to find that these days so thank you! More

Had key made & programmed Very satisfied with service Service advisor was very nice Waiting room was comfortable Not charge for key as promised by sales dept. Overall ve Very satisfied with service Service advisor was very nice Waiting room was comfortable Not charge for key as promised by sales dept. Overall very satisfied with the vehicle. More

Great service Wonderful experience! Shuttle service is such a bonus! I felt comfortable and completely taken care of from start to finish. My entire visit was under Wonderful experience! Shuttle service is such a bonus! I felt comfortable and completely taken care of from start to finish. My entire visit was under an hour. More

A good automotive experience Brought my car in for service and everything was done on time. Work done met my expectations. Service assistant(Mike) was very helpful and professio Brought my car in for service and everything was done on time. Work done met my expectations. Service assistant(Mike) was very helpful and professional. More

First Honda Everybody was nice. Christian was the best.. Very personal and not pushy at all. I had him pull out numerous vehicles for me to look at and he had n Everybody was nice. Christian was the best.. Very personal and not pushy at all. I had him pull out numerous vehicles for me to look at and he had no problem with any of it More

Oil chang tire rotation Frank was great. will work with him again. Clean service center. frank got the service I needed and let me know about the 15k service. Frank was great. will work with him again. Clean service center. frank got the service I needed and let me know about the 15k service. More

Extremely Pleasant Purchasing Experience I HIGHLY recommend AutoFair Honda for purchasing a new vehicle. The entire experience was extremely pleasant from the beginning, with Kathy Cavanaugh I HIGHLY recommend AutoFair Honda for purchasing a new vehicle. The entire experience was extremely pleasant from the beginning, with Kathy Cavanaugh replying to my email with information and a discounted price on the 2018 Pilot I was interested in, to Bob Black being very courteous, accommodating, and professional, throughout the entire decision and purchasing process, and Derek Hammond being very courteous and professional through the negotiation process, and Shawn Pabst's professionalism through the final stages of the purchase. I never felt any pressure or discomfort from anyone, and I felt very welcomed there. All dealerships should take a lesson from AutoFair Honda. I am recommending them to everyone. Thanks so very much AutoFair! More

Amazing Experience Have never had a great experience like this one buying a new car. Staff is wonderful! Mike and Jeff did not get pushy, listened to us and what are w Have never had a great experience like this one buying a new car. Staff is wonderful! Mike and Jeff did not get pushy, listened to us and what are wants and needs were. Made us feel very comfortable. More

A bit overpriced. I looked online at what it would typically cost for the services I received. (Oil change w/synthetic, tire rotation, engine and cabin air filters, rad I looked online at what it would typically cost for the services I received. (Oil change w/synthetic, tire rotation, engine and cabin air filters, radiator flush, replace brake fluid) And it came to just over $400. Here I paid $632. Yes, there are legitimate factors that make a dealer cost more, but this is a significant difference. So do your homework. I also was not given a detailed price estimate before additional services were added. I initially went in for oil change, tire rotation and replacement of filters. About $130. Detailed prices were not given for the additional recommendations. A $500 price jump should come with a printed estimate. Everyone was very friendly. More

Easy buying process I found a vehicle that I was interested in on their website. I was called immediately after submitting a form on the site and made an appointment for I found a vehicle that I was interested in on their website. I was called immediately after submitting a form on the site and made an appointment for the following day. The test drive was painless, though the sales rep was on his cell phone for the duration of the ride. They were accommodating of the fact that we had to leave and return the following day. They didn't even ask for money down to hold the vehicle until we returned. They even understood that we wanted to go through our credit union for financing and submitted our app right to them. They never gave us grief over having our toddler with us during the process. My only complaint for the whole experience is that everyone was very impersonal. This isn't to say that they weren't pleasant, empathetic or understanding... they were all of those things. However, there was no personal connection through the entire experience. No small talk, no humanizing of the process. If we weren't talking about the deal there was no discussion at all. I didn't even get our Sales Rep's name until I grabbed his card while he was away from his desk. It felt very much like we were on an assembly line. We spent about 6 hours at the dealer over two days and I feel that I should have walked away knowing SOMETHING about the people who helped us in the sale. I feel like they missed the mark and opportunity to earn higher marks. Despite my one complaint, I would still recommend the dealer, and our sales rep to others. Just be prepared to feel like you're going through the self-checkout at the grocery store. More