AutoFair Honda

Great salesman, shady trade area My experience with Autofair was average. My salesman, Daniel Griffin, was laid back and not pushy at all. I was able to negotiate a fair price on my H My experience with Autofair was average. My salesman, Daniel Griffin, was laid back and not pushy at all. I was able to negotiate a fair price on my Honda Ridgeline. Daniel Griffin deserves an excellent rating. Those working on trade value turned out to be less than desirable. Their initial trade offer was $12000 less than they eventually priced my vehicle on sale lot, and $5100 less than my initial ask. This is a 28% difference. I was able to negotiate a few thousand more toward trade but was told my asking value was easily $2000 too high. Funny because if I had gotten my $36K ask for 2017 MDX with 14000 miles, a car I and they knew could be sold as certified, they still would have made a $6000 profit (14.3% profit). I should have bargained harder, my bad in this process. Be careful when trading as they are sharks. My finance person, Derek Hammond, did a good job finishing the deal. When I went to my City clerk to register the following day, the registration paperwork was blank in the owner area. I called Autofair and they asked me to come back and get a corrected form. They fixed it quickly. Unfortunately I had to drive 60 miles (30 down and back) to pick up new paperwork. Oh well, mistakes happen. They gave me a free oil change for my troubles. More

truthful , knowledgeable and as efficient as possible My family and I have bought several cars from autofair Honda and have always tried to send business their way because they are honest , realistic and My family and I have bought several cars from autofair Honda and have always tried to send business their way because they are honest , realistic and reliable. They have made the process of buying a vehicle the least complicated process possible. More

Great experience, once again So, my situation was this... I had purchased a 2017 accord ex-l on lease 17 months ago. Loved that car. A few weeks ago I was sitting at a red light a So, my situation was this... I had purchased a 2017 accord ex-l on lease 17 months ago. Loved that car. A few weeks ago I was sitting at a red light and a drunk driver slammed into me at 45 mph and totalled my car. After weeks of dealing with my insurance company and driving a rental, that I found less than desirable, I finally got the paperwork stating my car was a total loss. That day I called Autofair Honda and was put in touch with Kerry Moynihan. Long story short, I walked in and told her exactly what I wanted... she ran my credit and then said, "let's go drive some cars". One hour later I drove away with a brand new 2018 Honda Accord EX-L... which I must admit, is 10 times nicer and more comfortable that my previous accord. Kerry showed me every in and out of the new car... she was beyond helpful. I work as a sales manager, and I can tell you, she is great at customer service. Kerry then offered to bring my rental back to enterprise for me and also gassed it up for me, which was very nice of her. All in all I have to admit, I am now two experiences deep with Autofair Honda... and I'm going to be a customer for life. Thanks, Kerry! You're awesome! More

Service Had a great experince, they always take very good care of me. I was helped as soon as I walked in. Kept updated on everything that was going on with m Had a great experince, they always take very good care of me. I was helped as soon as I walked in. Kept updated on everything that was going on with my car. Always have a great experience there, wouldn’t change a thing. More

Sales Rep & Manager were awesome - the backend no so much I drove in to check out a 2015 Jeep Renegade and I met with Jordan - who was awesome! I can't speak highly enough about him. He was clear, honest, foc I drove in to check out a 2015 Jeep Renegade and I met with Jordan - who was awesome! I can't speak highly enough about him. He was clear, honest, focused on the details I focused on, took his time (which is good for me because I don't rush). I had two trade-in vehicles, neither of which were worth much. In addition to knowing my driveway would be cleared of the 2 vehicles I owned, I was given very fair value for both of them. Huge win for me. Jordan and his manager worked well with me to solve that problem. Go see Jordan, seriously. He doesn't look at you like you're a dollar sign. Everything up until this point was wonderful. I didn't think I was being "sold." I genuinely struggled with the finance manager. I was admittedly confused about some of the terminology & numbers as we finalized paperwork, but the effort to correct my confusion was minimal and a bit condescending. Additionally, several items that I didn't ask for were thrown into the financing of my vehicle, like an extended warranty, roadside assistance, etc., which I never asked for. My monthly payment was presented as if it were final, when in reality a few options had been thrown into the financing that I had to request be removed, and my payment was lowered significantly. Once my confusion was sorted out and my financing was accurate I was happy. But at that point I felt like I was being "sold." Two days later I was stuck in a snowstorm and the Jeep's back-end was sliding all over the road (not exaggerating.) I brought it into a tire shop where they pointed out that the two front tires were decent snow tires and the back tires were different, low on tread, and are not good in the snow. I had to replace those, another $500 out of my pocket. I should have seen that at the dealership but the tires were so similar it was hard to notice. Overall, the sales team was awesome. The vehicle is awesome. I didn't enjoy working with finance. I recommend the dealership overall. More

Salman and our CRV We had a wonderful experience at Autofair. We walked up to Sal and asked if he wanted to sell a car today.lol. He was very freindly, knowledgable an We had a wonderful experience at Autofair. We walked up to Sal and asked if he wanted to sell a car today.lol. He was very freindly, knowledgable and service oriented to the max without the usual car saleman mentality.. We went on a test ride, he explained all the features, worked hard to get us a great trade in price and we closed the deal. He also took the extra time to download apps Honda of course so we could enjoy all the treasures of the android technology.. We we would recomend Sal to anyone.. Bill and janice Burke More

Amazing customer service! My cars warning lights were acting up. John Otis took care of.me.and got me in and out like he promised. He even found a recall on my rear back up cam My cars warning lights were acting up. John Otis took care of.me.and got me in and out like he promised. He even found a recall on my rear back up camera. Excellent customer service! Any issues in the future and I'll be calling him. Thanks, Otis! More

Great experience - again Great dealership, friendly sales staff. They really worked the numbers hard to get me into a new affordable lease ( for the second time ) I am very ha Great dealership, friendly sales staff. They really worked the numbers hard to get me into a new affordable lease ( for the second time ) I am very happy with my new CRV !! More

Best buying experience of any product I have ever purchased. Had an amazing experience with Scott Duguay. He made the buying exerpience an absolute pleasure. We had just as much fun talking with him as we did dr Had an amazing experience with Scott Duguay. He made the buying exerpience an absolute pleasure. We had just as much fun talking with him as we did driving the car off the lot. From the first email to getting handed the keys the process was smooth, relaxed fair and fun. I was dreading buying a new car before this but i will be an autofair honda customer for life now. Andy Short closed up with us and took us through the last final details. He was amazing we also had a great experience on that end as well. I will recommend friends and family to go here for their next car and to see Scott and Andy. More

Willingness to work to accommodate needs I came into the dealership looking for a new vehicle. With the vision in my head of exactly what I wanted, it was difficult to find just the right car I came into the dealership looking for a new vehicle. With the vision in my head of exactly what I wanted, it was difficult to find just the right car. After many attempts at finding one, we finally found it. The team worked with me to find a deal to fit my needs. They were beyond accommodating, patient, and helpful throughout the entire process. Thank you for all of your hard work ! More