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AutoFair Honda
Manchester, NH
3,495 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 07, 2019
Went to a different Honda dealership and my issues were fixe I bought my vehicle from Autofair Honda in Manchester and the primary issue I had with my vehicle was a locking issue. I brought it in multiple times I bought my vehicle from Autofair Honda in Manchester and the primary issue I had with my vehicle was a locking issue. I brought it in multiple times. One time I told them about it and said that if I can't replicate it, they can't do anything about it. I then brought it in again with a video showing that the issue is legitimate. They told me "oh, well in the video you tried to open it too fast. You need to give it time." The only time they were willing to take a good look at it is conveniently after my warranty ended. I then brought it to another Honda dealership nearby and they found the issue THE SAME DAY! It was the door actuators on the front driver door and rear passenger. I had to deal with this issue with Autofair Honda for almost three years. They never even offered an in depth diag when my vehicle was under warranty. A person who works across the street from me said she also never goes to Autofair Honda for the exact same reason. Even other dealerships have said they have heard the exact same thing from people who decided to go to them instead of Autofair. Never again could I deal with such a company with disgusting standards on the treatment of customers. This was debatably the most stressful experience I have ever dealt with in my life. And I am NOT exaggerating when saying that... More
by LINUXMAN1304
Verified CustomerEmployees Worked With
John Otis, Frank Cisewski, Mike Montemerlo, Liam Farley, Josh Desrosiers, Pete Reynolds, Rich St. Jean, John St. Hillaire, Chris Lavalee, Nelson Medina
February 07, 2019
Had an issue, nobody's perfect, dealership fixed it We have 2 Honda's and have bought and/or serviced 3 pilots, 2 civics, and a CRV at Autofair. Recently we had a service issue in which all the mainten We have 2 Honda's and have bought and/or serviced 3 pilots, 2 civics, and a CRV at Autofair. Recently we had a service issue in which all the maintenance was done but mechanic forgot to rotate tires. I called the service manager and we agreed it was an oversight and next one is on them! Problem solved. But other experiences have also been good from sales to service. More
by PLECAIN
Employees Worked With
Jason LaCroix, Frank Cisewski
February 07, 2019
Love my Accord!!! Purchasing a new car is never easy and sometimes it seems it never goes smooth... But when a couple of rough patches arised, both the salesman and the Purchasing a new car is never easy and sometimes it seems it never goes smooth... But when a couple of rough patches arised, both the salesman and the sales manager went out of their way to smooth things out. I went in Saturday morning with the intent to purchase an accord and I did just that. I was in and out in a couple hours with my new car... More
by Shook187
Employees Worked With
Shawn Warren
February 06, 2019
Pleasant buying experience Bob and Shawn were both great to work with in getting the car I wanted. They answered all the questions I had and I never felt that I was being rushe Bob and Shawn were both great to work with in getting the car I wanted. They answered all the questions I had and I never felt that I was being rushed so they could get to another customer. Overall rating 5 star. More
by New CR-V owner
Employees Worked With
Shawn Pabst, Bob Newton
February 06, 2019
These people are amazing!! This was my first time buying a new car and I wanted it to be a good experience before, during and after the sale. These people hit that mark and each This was my first time buying a new car and I wanted it to be a good experience before, during and after the sale. These people hit that mark and each one did it from every department. Robert Black was the sale associate that has been working with me even after the sale and stood with me even the next day when I came back to talk to the people at the install bay and parts counter (where I purchased a key chain for my new car). Another thing I loved was no one including the sales manager Adel Mohammed pushed the sale on me. In fact he did the opposite, they presented me with options and then listened to my financial constraints and trimmed things I didn’t want or need which gave me new obtainable solutions! After deciding which option worked best for me I got the pleasure to work with Scott Cushing who again hit all the marks! I mean this guy has really gone the distance for me and again even after the sale as they all have! I can’t say enough good things about every department at this dealership but let me tell you what I love most, their integrity. I purchased a limited vehicle I have been watching for 2 years now and when other dealerships where and still are charging thousands over list price, this amazing dealership didn’t charge a penny over. It’s easy to understand it’s because they value creating a life long customer, which they now have over a quick sale! Bottom line they care and I wouldn’t want to deal with anyone else!!! Thank you AutoFair for making my dreams come true and standing by me!!! More
by Sony1234
Employees Worked With
Scott Cushing, Robert Black, Mike Montemerlo, Adel Mohammed
February 06, 2019
Oil Change Liam was great - very friendly and knowledgeable. He walked up to my car as soon as I pulled into the service bay. Explained the service that I was i Liam was great - very friendly and knowledgeable. He walked up to my car as soon as I pulled into the service bay. Explained the service that I was in for, etc. More
by DMOSCHELLA0
Employees Worked With
Liam Farley
February 06, 2019
Inspection Worked with both Liam and Brett throughout nov and dec 2018 with a complicated battery issue and both of them were incredible. Was glad to be able to Worked with both Liam and Brett throughout nov and dec 2018 with a complicated battery issue and both of them were incredible. Was glad to be able to work with Liam on my inspection- which was quickly and efficiently done. More
by ALLISON KELLETT
Employees Worked With
Liam Farley, Brett Petrikas
February 06, 2019
Efficient & Communicative! I had Nelson as an advisor, he was just simply awesome. He provided what I needed, and didn't bs me on things I didn't need. He was very communicative I had Nelson as an advisor, he was just simply awesome. He provided what I needed, and didn't bs me on things I didn't need. He was very communicative and professional the whole time my car was in service. More
by ALITALIEN173
Employees Worked With
Nelson Medina
February 06, 2019
Fuel assembly fix Nelson was terrific. He was friendly and knowledgable. He immediately understood the fuel assembly issue I was dealing with and also informed me of Nelson was terrific. He was friendly and knowledgable. He immediately understood the fuel assembly issue I was dealing with and also informed me of a safety recall i was unaware of. He explained everything well and did everything to help me out. More
by DANILONAVARRO
Employees Worked With
Nelson Medina
February 06, 2019
Wonderful experience! Chris was great to work with. He explained everything and made logical suggestions on services due for my vehicle. His estimate of time of completion Chris was great to work with. He explained everything and made logical suggestions on services due for my vehicle. His estimate of time of completion was spot on and he had me in and out of there in no time. More
by CMH-CRV
Employees Worked With
Chris Lavalee
