AutoFair Honda

Good service rip off tech Went to Autofair for my yearly inspection sticker. This is my first time dealing with Nelson, he was fine. I usually try to have Pete Reynolds take Went to Autofair for my yearly inspection sticker. This is my first time dealing with Nelson, he was fine. I usually try to have Pete Reynolds take care of my truck good guy and I trust him. Here's the problem the service tech John Otis tried to have me pay for a oil pan gasket replacement cost of $400.00. because he claimed I had an oil leak. I passed on the gasket replacement and reviewed at my house...no leak. In a passed life I was a mechanic and worked everything from motorcycles to race boats and heavy equipment. So I know what I'm talking about. I feel John either does not know what he's doing or he tried to screw me over. I'll go to Autofair again but 1. I'll only let Pete Reynolds take care of the car and let anyone but John Otis touch my truck. More

I’ll filters changed tire roation Less than an hour wait and very personable the service center is very clean as well as the waiting room. Alex was very helpful with answering my ques Less than an hour wait and very personable the service center is very clean as well as the waiting room. Alex was very helpful with answering my questions More

Easiest car purchase ever I told them where I needed to be payment wise and they made it work. It was quick and easy and I drove off with my new used car. I told them where I needed to be payment wise and they made it work. It was quick and easy and I drove off with my new used car. More

They stand behind their sale I purchased a used Accord and within a week the engine light came on. I called my sales person Nick and he set up a service appointment. They took car I purchased a used Accord and within a week the engine light came on. I called my sales person Nick and he set up a service appointment. They took care of everything without a cost to me. Nice to deal with a place that stands behind their sale. If you are looking for a dealership you can trust look no further. More

Service Excellent as always!!!!!!!!!!!!! Have been going there for years, great service. I am a "frequent" customer. Another reason to buy a Honda, what c Excellent as always!!!!!!!!!!!!! Have been going there for years, great service. I am a "frequent" customer. Another reason to buy a Honda, what can I say..... More

2019 New Honda CRV We went in for potential electrical issues, as the windows (including the moon roof) were open over night, apparently on their own. We didnot realize We went in for potential electrical issues, as the windows (including the moon roof) were open over night, apparently on their own. We didnot realize that the remote was very sensitive, and we were holding down too long on the buttons. The service technician was very patient with us, and showed us exactly what to do. More

Software Bug Causing Battery Discharge While the issue still remains unresolved ….. the service rep that I dealt with was exceptional. His communications (person to person, emails & phone While the issue still remains unresolved ….. the service rep that I dealt with was exceptional. His communications (person to person, emails & phone calls), investigative skills and follow through were fantastic. Pete worked with Honda America to determine that my battery discharge issue was being caused by a software glitch during the shutdown cycle that allowed a battery drain to occur. Evidently ihis is an issue impacting all 2019 CR-Vs. Pete spoke with Honda and arranged for a software update to be released within the next week (by 3/13/2019) that will resolve the issue. Hopefully Honda will live up to his timeframe commitment!!! Please don't let me down! More

Good experience Jordan did a great job presenting us with options and was very responsive. The service department and financ department experience were also prompt an Jordan did a great job presenting us with options and was very responsive. The service department and financ department experience were also prompt and good. More

Fantastic I Went in for an oil change. The gentleman was extremely polite. It Wasn’t too expensive. I Was out in under an hour. I will go back. I Went in for an oil change. The gentleman was extremely polite. It Wasn’t too expensive. I Was out in under an hour. I will go back. More

Smooth, Great Experience! I went in for an oil change and an air pressure check up. The service man was very professional and welcoming. He listened to my concerns and valida I went in for an oil change and an air pressure check up. The service man was very professional and welcoming. He listened to my concerns and validated me as an important guest, as opposed to just a paying customer. More